Experience

Allegiant Airlines

• United States
• Hospitality
• 1 - 100 Employee

• Airline Customer Service Agent

  • Dec 2020 - Present

  Ground Security Coordinator (GSC), Ground Service Agent (GOA), and Trainer 11/2020-present GSC Responsible for maintaining the security of the operation at all times and minimizing unauthorized access to AOA, SIDA areas, and breaches of SSI (Sensitive Security Information) Provide immediate corrective action for instances of noncompliance GOA, Ticket Counter, Gate Agent Process tickets and check baggage, ensuring that the bags are appropriately sized with the correct quantity, ensuring carry-ons meet requirements, and provide all information needed for arrival and departure times, boarding procedures, and seat assignments Manage Passenger Expectations and De-escalating situations when appropriate Handle Flight Delay, Cancelations and Denied boarding situations, re-accommodate customers, and provide vouchers when appropriate Assisted in Fuel Log Entry and Station Audit - Monitoring Allegiant personnel in safety protocol Assist customers with special needs or assistance in boarding Jet Bridge and ADA Ramp Certified. Operate heavy, motorized machinery and equipment, including tugs, belt loaders, bag carts, etc. Ensure all safety and security measures throughout the safety-sensitive zone Ensure all Allegiant Air and airport regulations are followed Train all new hires in the proper procedures set forth by Allegiant and the FAA Show less



Jarets Stuffed Cupcakes

• United States
• Food Production
• 1 - 100 Employee

• Co-Owner

  • Oct 2008 - Jan 2018

  Responsible for all operations and marketing of three New Jersey Locations and one in Binghamton NY. Achieved revenue goals of over $700k to $1M annually. Facilitated wholesale accounts over the Tri-State area, including Madison Square Garden. Trained and managed over 20 employees in the retail stores, setting goals, schedules, and delivery deadlines from the baking facility. Brought national attention to JSC with an event with Oprah Winfrey from for 15,000 cupcakes and organized distribution at the event in Time Square. Seen on The Food Network, The NYTimes, Rachel Ray, The Today Show, Good Morning America, and Huffington Post. Show less



The Petite Cafe

• Co-Owner

  • Jan 2001 - Sep 2008

  Responsible for all Marketing Sales, Operations, and Management Recognized by the NYTimes, The Star-Ledger, and NJ Monthly Responsible for he day-to-day management, marketing, and operating tasks. Created Stuffed Cupcakes that catapulted us to the next chapter. Responsible for all Marketing Sales, Operations, and Management Recognized by the NYTimes, The Star-Ledger, and NJ Monthly Responsible for he day-to-day management, marketing, and operating tasks. Created Stuffed Cupcakes that catapulted us to the next chapter.



A Savorie-Affaire

• Co-Owner

  • Jun 1989 - Apr 2001

  Off-premise catering throughout the Tri-State Area. Weddings, Anniversaries, and Private Events. Responsible for Sales, Marketing, and Complete Organization of Events for 10-800 people. Proficient in Microsoft Office, Prezi, and Excel. Skilled in all Social Media Platforms. Off-premise catering throughout the Tri-State Area. Weddings, Anniversaries, and Private Events. Responsible for Sales, Marketing, and Complete Organization of Events for 10-800 people. Proficient in Microsoft Office, Prezi, and Excel. Skilled in all Social Media Platforms.