Experience

IZO

• Spain
• Business Consulting and Services
• 300 - 400 Employee

• Experience Design Analyst

  • Feb 2020 - Present

  We help organizations to understand their customers journey, needs and expectations from the products or services they offer, through analytic and technological tools. We work with B2B, B2C & B2B2C business models. We help organizations to understand their customers journey, needs and expectations from the products or services they offer, through analytic and technological tools. We work with B2B, B2C & B2B2C business models.



Value Chain

• Panama
• Business Consulting and Services

• Consultant

  • Feb 2020 - Present

  Commercial focused role. We help organizations to rethink their strategies through innovation: - Value proposition - Business model - Logistics and supply chain - Management tools and solutions ... aiming to make your business profitable and sustainable in the long term. Commercial focused role. We help organizations to rethink their strategies through innovation: - Value proposition - Business model - Logistics and supply chain - Management tools and solutions ... aiming to make your business profitable and sustainable in the long term.



Pier17Group

• Panama
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Commercial Supervisor

  • Jun 2016 - Sep 2018

  - Leadership of the commercial department, 6 people in charge.- New and existing customer development and follow up.- Sales report of visited customers in the cities of Panama and Colon.- Global Account reports and follow up.- Selection and training for new personnel - Commercial staff job description.- Commercial staff performance follow up.- My participation in this company collaborated in the consolidation of a scattered commercial team, which lead to improve the company's market share and average ticket.

• Supervisora Comercial

  • Jun 2016 - Sep 2018



Seafreight Panama Agency

• Sales Executive

  • Jan 2015 - May 2016

  - New and existing customer follow up and development.- Ocean freight quotations and negotiations.- Competitors research.- Containers monthly report analysis in TEUS.- Weekly report of visited customers.- Accomplishment: customer loyalty based on a satisfactory service experience.

• Inside Sales

  • Apr 2013 - Dec 2014

  - Customer service.- Ocean Freight quotations.- Competitors research.- Containers monthly report in TEUS.- Sales over the phone.- Input of export cargo in the custom's system (SIGA).- Update and control of signatures of ocean freight contracts.- Inland operations control.- Monitoring of port operations in case of special requests.- Accomplishment: Defining this new role in the company, positive customer satisfaction feedbacks, readiness to assist customers and to get new businesses for the company.

• Inbound Documentation

  • Jan 2013 - Mar 2013

  - Input of export cargo in the custom's system (SIGA).- Reception and handling of documentation.- Customer service.- Weekly report of containers remaining at the port.- Inland operations control.- Monitoring of port operations in case of special requests.



CB Fenton & Company

• Panama

• Inbound Documentation

  • Jun 2012 - Dec 2012

  - Input of export cargo in the custom's system (SIGA). - Reception and handling of documentation. - Customer service. - Weekly report of containers remaining at the port. - Inland operations control. - Monitoring of port operations in case of special requests. - Input of export cargo in the custom's system (SIGA). - Reception and handling of documentation. - Customer service. - Weekly report of containers remaining at the port. - Inland operations control. - Monitoring of port operations in case of special requests.