Experience

Leisure Website Design

• United Kingdom
• Recreational Facilities
• 1 - 100 Employee

• Receptionist

  • Aug 2011 - Present

  Providing excellent customer service to existing and potential customers. Administered bookings using computerised and manual systems for Fitness Instructors, Course Enrolments and Classes. Processed sales and hire equipment with EPOS till, ensuring accuracy of takings. General administrative duties as required. Providing excellent customer service to existing and potential customers. Administered bookings using computerised and manual systems for Fitness Instructors, Course Enrolments and Classes. Processed sales and hire equipment with EPOS till, ensuring accuracy of takings. General administrative duties as required.



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Adviser

  • Apr 2000 - Present

  Taking calls from customers dealing with all types of enquiries with mobile phones and mobile broadband. Actively took escalation calls for customer complaints, demonstrating excellent customer care skills, actively listened and empathised to reslove situations to the benefit of the customer and with minimum cost to the company. Support to teams when Managers unavailable and point of contact when new data programme installed to assist colleagues. Buddying with new and existing employees, feeding back any concerns to help improve their performance. Regularly contributed to Company Knowledge Base tool to improve workflow for diagnostics. Show less



Bath & North East Somerset Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Receptionist/Clerk

  • Oct 1987 - Sep 1997

  Provided front line advice and support service for the Housing & Social Services Department.Assisted existing tenants with enquiries/problems, liaising with other Council departments and organisations on their behalf.

• Clerk/Receptionist

  • Dec 1980 - Oct 1987

  Provided administrative support for the Environmental Services Department, to both Planning and Environmental Health Officers.Duties included dealing with enquiries on reception and by telephone.