Experience

Heartland Bank (Midland States Bank as of 4/20/15)

• Banking
• 100 - 200 Employee

• Loan Servicer I, Loan Servicing Department

  • Sep 2012 - Present

  Assist mortgage customers with questions regarding all aspects of their loans. Process insurance premiums, cancellations and increases through letters, checks and data entry. Complete spreadsheets, projects and data entry daily. Process quarterly reports to USDA. Respond to credit bureau disputes through eOscar. Assist mortgage customers with questions regarding all aspects of their loans. Process insurance premiums, cancellations and increases through letters, checks and data entry. Complete spreadsheets, projects and data entry daily. Process quarterly reports to USDA. Respond to credit bureau disputes through eOscar.



Agrotain International

• Chemical Manufacturing
• 1 - 100 Employee

• Administrative Assistant, Marketing Department

  • Oct 2010 - May 2011

  Assisted the department with projects, fulfillment and letters/spreadsheets in Microsoft Office programs. Completed fulfillment and mailing of fertilizer samples to sales representatives and distributors. Created mail merge Microsoft Word documents and labels. Also created Microsoft Excel spreadsheets for various projects. Manual conversion of old database by entering and maintaining data in Salesforce, for use by sales representatives. Assisted the department with projects, fulfillment and letters/spreadsheets in Microsoft Office programs. Completed fulfillment and mailing of fertilizer samples to sales representatives and distributors. Created mail merge Microsoft Word documents and labels. Also created Microsoft Excel spreadsheets for various projects. Manual conversion of old database by entering and maintaining data in Salesforce, for use by sales representatives.



Medicine Shoppe International

• Earth City, Missouri

• Administrative Assistant, Pharmacy Solutions

  • Jan 1996 - Aug 2009

  Supported twelve team members with projects, day-to-day activities and phone coverage. Scheduled appointments for president and vice president with key companies at major industry meeting resulting in new opportunities. Assisted MSI franchisees with questions concerning prescription pharmaceuticals and OTC items plus programs offered by pharmaceutical manufacturers. Created and proofed projects in Microsoft Office programs. Trained new administrative assistants on the use of custom travel reservation system and specialized expense account system. Identified files to be scanned for document imaging project and purged non-essential information thus reducing cost to the company. Assisted with preparation, set up and tear down for trade show at franchisee national meeting on two separate occasions. Reviewed airfare to find most economical flights while still working within time constraints. Show less



Union Pacific Railroad

• United States
• Rail Transportation
• 700 & Above Employee

• Administrative Assistant, Retail Accounting

  • Sep 1989 - Nov 1995

  Supported director of retail accounting and staff with projects, day-to-day activities, travel arrangements and phone coverage. Assisted training department with preparation of manuals for ten different programs plus maintained paperwork for participants’ completion of courses. Coordinated travel for employees caught in aftermath of an earthquake thus ensuring their safety. Worked on large United Way campaign for entire location and helped achieve our monetary goal each year Supported director of retail accounting and staff with projects, day-to-day activities, travel arrangements and phone coverage. Assisted training department with preparation of manuals for ten different programs plus maintained paperwork for participants’ completion of courses. Coordinated travel for employees caught in aftermath of an earthquake thus ensuring their safety. Worked on large United Way campaign for entire location and helped achieve our monetary goal each year