Experience

Aptum Virtual Solutions

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Healthcare Virtual Assistant

  • Feb 2020 - Present

  • Intake of new patients and referrals. • EMR and EHR management. • Medical Live Scribing and Transcription. • Appointment setting — scheduling, managing cancelations, and sending reminders to patients. • Calendar management — creating a schedule that includes appointments with patients as well as other commitments, such as meetings and events. • Organizing files in the office's database. • Supply management — keeping track of supplies at the practice and ordering new items when necessary. • Medical billing and coding. • Followups and checking on patients after appointments. • Prescription refills. • Email management — responding to messages and cleaning your inbox. • Transferring physical forms into a digital format.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Appointment Setter

  • Apr 2019 - Jan 2020

  • Provide support to a company's sales team by calling prospective clients and scheduling appointments. • Inbound calls from the company’s perspective and current clients or customers. • Email to contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed. • Provide general administrative support to the sales team. Make copies, organize documents, and rearrange schedules as needed. • Provide support to a company's sales team by calling prospective clients and scheduling appointments. • Inbound calls from the company’s perspective and current clients or customers. • Email to contact clients, both current and prospective, to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed. • Provide general administrative support to the sales team. Make copies, organize documents, and rearrange schedules as needed.



Bureau of Fire Protection

• Fire Officer 3 - Ambulance Nurse

  • May 2014 - Dec 2019

  • Respond to Fire / Emergency alarms. • Providing Emergency and Medical care to patients. • Expertise in providing initial patient assessment, medical interventions, recording patient data, and transporting to a definitive health care facility. • Participate in public education through seminars and drills regarding fire prevention, disaster preparedness, basic life support, and basic first aid. • Respond to Fire / Emergency alarms. • Providing Emergency and Medical care to patients. • Expertise in providing initial patient assessment, medical interventions, recording patient data, and transporting to a definitive health care facility. • Participate in public education through seminars and drills regarding fire prevention, disaster preparedness, basic life support, and basic first aid.



Jose Rodriguez Memorial Hospital

• Certified Nurse

  • Jan 2014 - Apr 2014

  • Providing assessment, hands-on care including observing and monitoring patient’s condition, health education to all kinds of the patient from infant to elderly. • Nurture a compassionate environment by providing psychological support to every patient. • Maintaining records and communicating with the doctors regarding the patient’s condition. • Counsel patients and family members before, during, and after treatment. • Providing assessment, hands-on care including observing and monitoring patient’s condition, health education to all kinds of the patient from infant to elderly. • Nurture a compassionate environment by providing psychological support to every patient. • Maintaining records and communicating with the doctors regarding the patient’s condition. • Counsel patients and family members before, during, and after treatment.



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Care Specialist

  • Apr 2013 - Dec 2013

  • Handle inbound and outbound calls in a mature and professional manner. • Handling client complaints and disputes and provides appropriate resolution. • Identifying and assessing client's needs to achieve their satisfaction, assuring high quality of service is provided. • Collects payments for credit cards. • Perform miscellaneous duties as assigned by management. • Handle inbound and outbound calls in a mature and professional manner. • Handling client complaints and disputes and provides appropriate resolution. • Identifying and assessing client's needs to achieve their satisfaction, assuring high quality of service is provided. • Collects payments for credit cards. • Perform miscellaneous duties as assigned by management.