Experience

Liquid Group

• Singapore
• Financial Services
• 1 - 100 Employee

• Vice President - Product Development

  • Oct 2021 - Jun 2023

  Singapore Implementation of strategic plans for new program requirements, new market initiatives. To design solutions and develop operational requirements for B2B and Digital Payments Acceptance Innovation. Engage in business development initiatives and identify opportunities in utilizing Liquid's infrastructure to meet clients requirements. Provide implementation support for new initiatives, projects and new client set ups. Engage in process re-engineering to improve… Show more Implementation of strategic plans for new program requirements, new market initiatives. To design solutions and develop operational requirements for B2B and Digital Payments Acceptance Innovation. Engage in business development initiatives and identify opportunities in utilizing Liquid's infrastructure to meet clients requirements. Provide implementation support for new initiatives, projects and new client set ups. Engage in process re-engineering to improve efficiency, cost and time savings. Concurrently to maintain / review standard operating processes and establish best practice guidelines across multi functional teams to support product development, rollout and post sales. Show less



Global Payments Inc.

• United States
• Financial Services
• 700 & Above Employee

• Relationship Manager

  • Oct 2017 - Oct 2021

  Singapore Primary focus to build and deepen existing relationships with clients to retain, grow and develop them to become a key relationship. Support sales activities and energize revenue opportunities. Drive root cause analysis/ corrective action process through escalation of issues and problem resolution with appropriate teams. Deliver appropriate solutions for clients and to be the primary point of contact for clients by building a strong understanding of the client’s business and industry.



SuperNature Pte Ltd (part of Como Group)

• Executive (Business Development)

  • Jul 2016 - Oct 2017

  Singapore Primary focus on two areas to increase awareness of SuperNature; Singapore's leading retailer of organic and natural products. i) Researched and built relationships with potential new clients and turn opportunities into increased commercial growth for SuperNature. After 6 months, the monthly sales revenue was increased monthly sales revenue by 3 times. ii) Introduce new products to & enhance existing relationships. Co-ordinate and manage client events, conferences and workshops… Show more Primary focus on two areas to increase awareness of SuperNature; Singapore's leading retailer of organic and natural products. i) Researched and built relationships with potential new clients and turn opportunities into increased commercial growth for SuperNature. After 6 months, the monthly sales revenue was increased monthly sales revenue by 3 times. ii) Introduce new products to & enhance existing relationships. Co-ordinate and manage client events, conferences and workshops Active consultations with the Retail Manager on past business trends with a view to developing new opportunities, distribution channels and explore new strategic growth potential. Show less



The Scotts Group Pte Ltd

• Personal Assistant / Business Development

  • Dec 2014 - Jul 2015

  Singapore Position focused on project management skills, competence, flexibility and adaptability in the administration of several real estate investments and any other matters pertaining to daily operations.



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Senior Associate - Merchant Servicing/ Technology and Operations

  • Oct 2013 - Dec 2014

  Singapore Successfully merged functions of 2 units within 1 month of joining DBS. Management of Merchant Servicing team providing servicing support and payment and transaction processing.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Assistant Vice President - Merchant Business/ Credit Payment Product

  • Jan 2010 - Oct 2013

  Singapore Unit Manager of 2 teams providing servicing support, customer payment investigation, risk management and monthly sales analysis to merchant base of more than 5,000 unique relationships. Revamped and enhanced existing processes over 1 year to become best of class services for the existing merchant base and provide support to relationship and sales teams. Additional support towards head of department in monthly extraction and analysis of monthly reports to senior… Show more Unit Manager of 2 teams providing servicing support, customer payment investigation, risk management and monthly sales analysis to merchant base of more than 5,000 unique relationships. Revamped and enhanced existing processes over 1 year to become best of class services for the existing merchant base and provide support to relationship and sales teams. Additional support towards head of department in monthly extraction and analysis of monthly reports to senior management. Ensured business unit remained in compliance with regulation and internal policies. Supplementary role to administrator monthly accurrals and monitoring/ procurement of stationery & software licenses etc Develop effective strategies to achieve and maintain high level of support to existing customer base.

• Manager - Merchant Business/ Credit Payment Products

  • May 2006 - Jan 2010

  Singapore Primary project manager supporting Unit Director to consolidate regional payment process and functionalities within Asia Pacific. Development of business strategy, acquisition opportunities and implementation roadmap, eg. Biometrics Payments, Dynamic Currency Conversion. Co-ordinating manager for compliance representing Merchant Business & Commercial Cards for audits raised in country (carried out annually), in Asia Pacific region (carried out annually) and by MAS (ad hoc, every 2… Show more Primary project manager supporting Unit Director to consolidate regional payment process and functionalities within Asia Pacific. Development of business strategy, acquisition opportunities and implementation roadmap, eg. Biometrics Payments, Dynamic Currency Conversion. Co-ordinating manager for compliance representing Merchant Business & Commercial Cards for audits raised in country (carried out annually), in Asia Pacific region (carried out annually) and by MAS (ad hoc, every 2 years) Double role within unit as Operations manager for multiple teams; Merchant Servicing hotline, Merchant Investigation unit, administrative support (creation of and maintaining merchant accounts) and transaction processing.

• Relationship Manager (ECommerce) - Merchant Acquisition/ Credit Payment Products

  • Sep 2000 - May 2006

  Singapore Prospect for new accounts, manage and grow existing portfolio of Ecommerce accounts operating in Singapore, the region and worldwide. Drive root cause analysis/ corrective action process through escalation of issues and problem resolution with appropriate teams. Analyse data for reports, business reviews and marketing analysis. Continual opportunity to develop strategic relationships in the enhancement of customer's products and service offering through Citbank’s unique payment… Show more Prospect for new accounts, manage and grow existing portfolio of Ecommerce accounts operating in Singapore, the region and worldwide. Drive root cause analysis/ corrective action process through escalation of issues and problem resolution with appropriate teams. Analyse data for reports, business reviews and marketing analysis. Continual opportunity to develop strategic relationships in the enhancement of customer's products and service offering through Citbank’s unique payment infrastructure. Strong development of skill from the range of responsibilities of sales, project management, customer management, risk management and operations. Primary project lead for enablement of an online Airline ticket processing (ie. Jetstar Asia) and involvement in various RFPs for MNCs, Government and Airline sectors. Active involvement in projects for the enhancement of payment service platform and other internal projects with other business groups.



OMD EMEA

• United Kingdom
• Advertising Services
• 500 - 600 Employee

• Media Executive (Interactive)

  • Sep 1999 - Sep 2000

  Singapore A member of the interactive team to provide specialized focus and consultancy to provide affiliated media teams with market knowledge on the advantages, limitations an opportunities available on the Internet. Actively engaged in RFPs (eg. Visa and M1) across affiliated media agencies and projects for market research on creative tools available on the Internet. Identify different opportunities available within the interactive environment, in Singapore and within Asia Pacific… Show more A member of the interactive team to provide specialized focus and consultancy to provide affiliated media teams with market knowledge on the advantages, limitations an opportunities available on the Internet. Actively engaged in RFPs (eg. Visa and M1) across affiliated media agencies and projects for market research on creative tools available on the Internet. Identify different opportunities available within the interactive environment, in Singapore and within Asia Pacific region. Advised teams during the integration of Interactive Media within the media planning process. Account servicing role between various media owners and clients. Show less



Cooma, Lau & Loh

• Para Legal

  • Jun 1996 - Jan 1999

  Singapore Corporate Secretarial division with overall responsibility for approximately 80 MNC and SME clients. Sole liaison between client and managing partners to ensure compliance with the statutory requirements of the Companies Act. Rotation between Litigation and Conveyancing Department to assist in the preparation of documents, to carry out legal research and the preparation of case authorities and documentation for purchase and sale of property. Intermittently involved in… Show more Corporate Secretarial division with overall responsibility for approximately 80 MNC and SME clients. Sole liaison between client and managing partners to ensure compliance with the statutory requirements of the Companies Act. Rotation between Litigation and Conveyancing Department to assist in the preparation of documents, to carry out legal research and the preparation of case authorities and documentation for purchase and sale of property. Intermittently involved in the areas of Trust & Probate, legal research and matters with respect to Intellectual Property. Show less