Maura Huling
Digital Customer Success Program Manager at Amwell- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Basic Spanish -
Topline Score
Bio
Nichole Woods
I was lucky enough to work with Maura for over 10 years. She is a true team player and is highly respected by her peers. Maura excelled as both an Analyst and Software Designer. She has strong interpersonal and leadership skills. I was always excited to work with her on integrated projects because she is dependable and just an all around pleasure to work with. I highly recommend Maura!
Sandy Kerfien
Maura is a invaluable resource. I worked with Maura in a professional setting for 10 years. She it intelligent, thorough, detailed and methodical. Leveraging her hard work ethic, experience and knowledge let her excel her development techniques. Maura has my highest recommendation from a professional stand point but she's also one of the most genuine people you could ever hope to work with.
Nichole Woods
I was lucky enough to work with Maura for over 10 years. She is a true team player and is highly respected by her peers. Maura excelled as both an Analyst and Software Designer. She has strong interpersonal and leadership skills. I was always excited to work with her on integrated projects because she is dependable and just an all around pleasure to work with. I highly recommend Maura!
Sandy Kerfien
Maura is a invaluable resource. I worked with Maura in a professional setting for 10 years. She it intelligent, thorough, detailed and methodical. Leveraging her hard work ethic, experience and knowledge let her excel her development techniques. Maura has my highest recommendation from a professional stand point but she's also one of the most genuine people you could ever hope to work with.
Nichole Woods
I was lucky enough to work with Maura for over 10 years. She is a true team player and is highly respected by her peers. Maura excelled as both an Analyst and Software Designer. She has strong interpersonal and leadership skills. I was always excited to work with her on integrated projects because she is dependable and just an all around pleasure to work with. I highly recommend Maura!
Sandy Kerfien
Maura is a invaluable resource. I worked with Maura in a professional setting for 10 years. She it intelligent, thorough, detailed and methodical. Leveraging her hard work ethic, experience and knowledge let her excel her development techniques. Maura has my highest recommendation from a professional stand point but she's also one of the most genuine people you could ever hope to work with.
Nichole Woods
I was lucky enough to work with Maura for over 10 years. She is a true team player and is highly respected by her peers. Maura excelled as both an Analyst and Software Designer. She has strong interpersonal and leadership skills. I was always excited to work with her on integrated projects because she is dependable and just an all around pleasure to work with. I highly recommend Maura!
Sandy Kerfien
Maura is a invaluable resource. I worked with Maura in a professional setting for 10 years. She it intelligent, thorough, detailed and methodical. Leveraging her hard work ethic, experience and knowledge let her excel her development techniques. Maura has my highest recommendation from a professional stand point but she's also one of the most genuine people you could ever hope to work with.
Credentials
-
Excel: PivotTables for Beginners
LinkedInApr, 2022- Sep, 2024 -
Learning GDPR
LinkedInApr, 2022- Sep, 2024 -
How to Resolve Conflict and Boost Productivity through Deep Listening
LinkedInMar, 2022- Sep, 2024 -
Improving Your Listening Skills
LinkedInMar, 2022- Sep, 2024 -
Listen to Lead
LinkedInMar, 2022- Sep, 2024 -
Customer Success Management Fundamentals
LinkedInJan, 2022- Sep, 2024
Experience
-
Amwell
-
United States
-
Hospitals and Health Care
-
700 & Above Employee
-
Digital Customer Success Program Manager
-
Oct 2023 - Present
Design and establish the processes and systems needed to execute Amwell's digital programs across the customer lifecycle to drive customer satisfaction, retention, and growth, while supporting our low touch book of business at scale.
-
-
Customer Success Manager
-
Jun 2022 - Oct 2023
Proactive, data-driven advocate. Enabling clients to maximize benefits of Amwell products, identifying barriers and providing solutions, tracking KPIs, driving successful long-term customer relationships with large healthcare organizations and partners.
-
-
Technical Account Manager
-
Jun 2021 - Jun 2022
Cross-functional liaison for internal teams, partners, and high priority clients. I managed escalated issues, helped clients maximize value, prioritized defects, and worked closely with EHRs to optimize partnerships. I managed a custom Support process for joint clients with Cerner, a partner EHR.
-
-
-
MEDITECH
-
United States
-
Information Services
-
1 - 100 Employee
-
UX Designer
-
Sep 2017 - May 2021
Worked with Implementation, Client Services, and Product teams to understand requirements for new enhancements. Designed software changes based on stakeholder feedback. Delivered software changes using an agile, iterative development approach. Worked to solve complex problems to create new screens, routines, and interfaces. Developed and presented findings and solutions to audiences including stakeholders, other vendors, and integrated application teams. Projects included a Provider order entry interface (HL7), an anesthesia information management systems interface (FHIR API), and a quick Covid-19 vaccine documentation routine. Show less
-
-
Clinical Analyst
-
May 2015 - Sep 2017
Researched and solved software and system problems for healthcare organizations. Provided customer training internally and at hospitals. Worked with end users to understand their needs and provided guidance on setup and build. Developed the Optimization process for Pharmacy Specialists. Created Best Practice documentation and knowledge base articles. Implemented the Pharmacy application for the first International Implementation in the U.K. Interviewed and hired new specialists.
-
-
Senior Application Specialist
-
Apr 2013 - May 2015
-
-
Pharmacy Specialist
-
Jun 2011 - Apr 2013
-
-
-
-
Wedding Videographer
-
Oct 2015 - Jan 2019
-
-
Education
-
2007 - 2011
Bridgewater State College
B.S., Special Education; conc. Communication Disorders
Community
