Experience

Crystal Equation Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Operations Program Manager II contracting for Cox Communications Inc.

  • Jun 2014 - Present

  6205 Peachtree-Dunwoody Road, Atlanta GA Crystal Equation Corporation- June 2014 – Present CB MDU Support for Node Actions – October 2017 to Present I am currently a Network Planner for the Integrated Network Planning Team. Collecting information on CB Properties and determining the next steps for properties and the nodes they reside on. RF Initiatives – January 2017 to September 2017 Project manager for several RF initiatives including Manual Gain Control to Automatic Gain Control conversions, Analog removal, CW… Show more Crystal Equation Corporation- June 2014 – Present CB MDU Support for Node Actions – October 2017 to Present I am currently a Network Planner for the Integrated Network Planning Team. Collecting information on CB Properties and determining the next steps for properties and the nodes they reside on. RF Initiatives – January 2017 to September 2017 Project manager for several RF initiatives including Manual Gain Control to Automatic Gain Control conversions, Analog removal, CW insertion and Trap removal (860 markets). Go All Digital - June 2014 – December 2016 I was a Project Manager for the Cox Go All Digital initiative. I managed the transitioning of all Consumer Bulk MDU properties for Cox Communication. Changing properties from analogue to digital signal. Coordinating with local Field Operation, Marketing and Sales to notify customers and install digital equipment for senior and traditional properties. Show less



M3 Multifamily Media Management, LLC

• United States
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • Jan 2014 - Jun 2014

  Norcross, Georgia M3 Multifamily Media Management, LLC January 2014 -Present I managed the transition of all Consumer Bulk MDU properties for Charter Cable Northwest, Wisconsin, Minnesota and Nebraska from analogue to digital. Coordinating with local Field Operation, Marketing and Sales to notify customers and install digital equipment for Traditional properties, Marina’s, RV’s and Senior facilities to ensure a smooth transparent transition to all digital services.



Elevate Technology Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant for KPMG / Comcast

  • Feb 2012 - Jul 2012

  Greater Philadelphia Area/ Atlanta Managed the delivery and deployment for Comcast Voice 2go and Skype on Xfinity products for Comcast’s National Care Organization. Project phases included end to end processes (to be, as is and future roadmap): Ordering, Billing, Fulfillment, Provisioning and Activation. Executed Business Acceptance Testing (BAT) User Acceptance Testing (UAT); market trials and deployment of the final solutions to the markets. Developed Training plans, project schedules and communications plan. Systems: Amdocs… Show more Managed the delivery and deployment for Comcast Voice 2go and Skype on Xfinity products for Comcast’s National Care Organization. Project phases included end to end processes (to be, as is and future roadmap): Ordering, Billing, Fulfillment, Provisioning and Activation. Executed Business Acceptance Testing (BAT) User Acceptance Testing (UAT); market trials and deployment of the final solutions to the markets. Developed Training plans, project schedules and communications plan. Systems: Amdocs and CSG Billing Systems Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Manager 2, Operations Fulfillment

  • 2010 - 2012

  Norcross, GA Implemented and documented new processes for product delivery and metric improvement. Mapped out “As Is” processes, identified gaps and implemented and mapped changes. Engaged cross functional teams to identify best practices for all departments involved. Results included improvement in reducing truck rolls to the field by 22% (first quarter 2011 compared to first quarter 2010) and reduction of calls offered to billing and repair agents by 18%

• Senior Manager Operations Support

  • 2002 - 2010

  Norcorss GA Implemented the deployment of new product and services on a Regional level. Provided strategic direction for product delivery for Comcast Digital Voice, High Speed Internet and Digital Video services. Managed the day to day operations of the Advanced Technical Services and CAG support groups. By creating “Scrubbing Pools” we reduced the number of CDV trouble calls to the field by 20%. Additionally I was responsible for Fulfillment Contractor invoicing and successfully implemented the Hourly… Show more Implemented the deployment of new product and services on a Regional level. Provided strategic direction for product delivery for Comcast Digital Voice, High Speed Internet and Digital Video services. Managed the day to day operations of the Advanced Technical Services and CAG support groups. By creating “Scrubbing Pools” we reduced the number of CDV trouble calls to the field by 20%. Additionally I was responsible for Fulfillment Contractor invoicing and successfully implemented the Hourly Rate, Statement of Work (SOW) streamlining the invoicing process without affecting the capitol budget



AT&T Broadband

• Service Assurance Manager/ Dispatch Manager and Operations Support

  • 1998 - 2002

  Clairmont Road, Atlanta GA Responsible for the consolidation of Dispatch and Operations Support. Ensured the smooth transition from three management areas to two demographics regions. I was instrumental in the deployment of Workforce Management for the Atlanta Region for In-house technicians and dispatchers. Managed the 24/7 Dispatch Operations including Routing and Check-in support groups.



MediaOne

• Telecommunications
• 1 - 100 Employee

• Customer Service Supervisor

  • Jul 1996 - Sep 1998

  I worked at the MediaOne Georgia office located in Norcross GA



Wometco Cable

• Customer Service Manager

  • Mar 1993 - Jul 1996



Times Mirror Cable TV

• Customer Service Manager

  • Aug 1987 - Oct 1990

  Cable TV company I worked out of the Palos Verdes California location



Rogers Communications

• Customer Service Supervisopr

  • Nov 1981 - Aug 1987

  The actual name was Roger's Cable TV. I worked in the Southern California office in Garden Grove CA and Huntington Beach CA