Experience

Simplicity Consulting

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Program Manager

  • Nov 2020 - Present



Providence

• Hospitals and Health Care
• 700 & Above Employee

• Program Manager - Brand Unification

  • Nov 2020 - Present



Self-employed

• Project Management Professional

  • Jul 2020 - Nov 2020



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Project Manager, Sr.

  • Apr 2018 - Jul 2020



Self-employed

• Greater Seattle Area

• Momager

  • Jun 2014 - Apr 2018



Synergy Service

• Greater Seattle Area

• Project Manager

  • Jul 2013 - May 2014

  Project Manager, Starbucks Coffee Company Seattle, WA • Supported nationwide corporate initiative in the rollout of the La Boulange bakery initiative in all retail locations. • Worked with design, procurement, distribution, construction and equipment providers to ensure on-time and full implementation of the La Boulange bakery rollout. • Responsible for solving for stores that “fell out” of the normal process immediately prior to rollout or post-implementation. • Conducted daily… Show more Project Manager, Starbucks Coffee Company Seattle, WA • Supported nationwide corporate initiative in the rollout of the La Boulange bakery initiative in all retail locations. • Worked with design, procurement, distribution, construction and equipment providers to ensure on-time and full implementation of the La Boulange bakery rollout. • Responsible for solving for stores that “fell out” of the normal process immediately prior to rollout or post-implementation. • Conducted daily communication with in-field construction and facilities management teams to troubleshoot issues and solutions prior to rollout. • Supported legal, health department and regulatory teams for necessary documentation and compliance is all local jurisdictions. Show less Project Manager, Starbucks Coffee Company Seattle, WA • Supported nationwide corporate initiative in the rollout of the La Boulange bakery initiative in all retail locations. • Worked with design, procurement, distribution, construction and equipment providers to ensure on-time and full implementation of the La Boulange bakery rollout. • Responsible for solving for stores that “fell out” of the normal process immediately prior to rollout or post-implementation. • Conducted daily… Show more Project Manager, Starbucks Coffee Company Seattle, WA • Supported nationwide corporate initiative in the rollout of the La Boulange bakery initiative in all retail locations. • Worked with design, procurement, distribution, construction and equipment providers to ensure on-time and full implementation of the La Boulange bakery rollout. • Responsible for solving for stores that “fell out” of the normal process immediately prior to rollout or post-implementation. • Conducted daily communication with in-field construction and facilities management teams to troubleshoot issues and solutions prior to rollout. • Supported legal, health department and regulatory teams for necessary documentation and compliance is all local jurisdictions. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Senior Project Manager

  • Jun 2008 - 2012

  Senior Project Manager, Global Development PMO Portfolio Management Team June 2008-October 2012 • Provided strategic program management for global initiatives across the entire corporate portfolio that impacted Global Store Development. • Conducted prioritization process and monitored new activities to ensure proper allocation of resources in support of overall business objectives. • Developed annual and ongoing process strategies, plans and tactics to support strategic… Show more Senior Project Manager, Global Development PMO Portfolio Management Team June 2008-October 2012 • Provided strategic program management for global initiatives across the entire corporate portfolio that impacted Global Store Development. • Conducted prioritization process and monitored new activities to ensure proper allocation of resources in support of overall business objectives. • Developed annual and ongoing process strategies, plans and tactics to support strategic objectives. Collaborated with and influenced senior leadership and business unit heads to develop long-term plans for prioritization, alignment and calendaring strategies. • Consulted on program timing, complexity, bundling opportunities and the impact on Retail North America/Starbucks Coffee International/Licensed Stores and Global Store Development capacity. Facilitated the fiscal year calendaring process with senior leadership. • Contributed to the development of the annual operating plan. Prepared estimates of resource requirements for annual budgeting and planning processes. • Reinforced senior leadership decisions and priorities for projects through communication with implementation teams, field leadership and functional leaders. Communicated with senior leaders concerning project timing and potential impacts. • Conducted prioritization process and monitors new activities to ensure proper allocation of resources in support of overall business objectives.

• Senior Project Manager

  • Oct 2006 - Jun 2008

  • Focused on Existing Store Development projects with Strategic Relevance to Operations collaboration, cost efficiency and store condition. • Global projects with impact to all stores (7000 – 10,000 locations)

• Project Manager - Store Development Existing Stores

  • Apr 2004 - Sep 2006

  • Duties included national implementation of tools, processes and training for Retail North American Locations.

• National Service Manager

  • Jul 2002 - Mar 2004

  • Managed a 75 person 24x7x365 Call Center for Equipment and Facility Maintenance • Customers included Retail North America (US and Canadian Stores) License Store brewing and grinding equipment and Food Service accounts. Approximately 12,000 locations. • Created the Business Case for outsourcing Call Center to a 3rd Party. • Drove software solution, outsourcing solution and business teams to prepare for roll to a 3rd party provider. • Successfully launched a 3rd party outsource… Show more • Managed a 75 person 24x7x365 Call Center for Equipment and Facility Maintenance • Customers included Retail North America (US and Canadian Stores) License Store brewing and grinding equipment and Food Service accounts. Approximately 12,000 locations. • Created the Business Case for outsourcing Call Center to a 3rd Party. • Drove software solution, outsourcing solution and business teams to prepare for roll to a 3rd party provider. • Successfully launched a 3rd party outsource call center solution (the first at Starbucks) and implemented a new software solution to support call center and Store Development strategic needs.

• Project Manager

  • Feb 2001 - Jul 2002

  • Project Management responsibilities included leading cross-functional and multi-business unit projects that drive strategic goals and objectives of Starbucks. This included developing and monitoring project schedules, milestones, costs, risks and deliverables to ensure the project is completed in a timely efficient manner.



Qwest Communications formerly USWEST

• seatt

• Assistant Staff Manager

  • Nov 1997 - Aug 2000

  • Project management responsibilities for E-Business Technologies. • Supported delivery of E-Business Internet WEB and IVR software application projects related to release for support of the USWEST.com site • Supported (2) Directors and their management teams • Supervised 1-3 team coordinators for IT and Business Teams • Project management responsibilities for E-Business Technologies. • Supported delivery of E-Business Internet WEB and IVR software application projects related to release for support of the USWEST.com site • Supported (2) Directors and their management teams • Supervised 1-3 team coordinators for IT and Business Teams