Customer Service Specialist

• Jan 2022 - Present

Gas Station Cashier

• Aug 2021 - Dec 2021

•Effectively managed cash registers and accurately processed transactions. •Thrived in a fast-paced environment by remaining composed and efficient during peak hours, effectively handling long lines, and minimizing wait times for customers. •Successfully de-escalated customer disputes and handled difficult situations with tact and professionalism, resulting in improved customer relations and reduced instances of escalated complaints. •Effectively managed cash registers and accurately processed transactions. •Thrived in a fast-paced environment by remaining composed and efficient during peak hours, effectively handling long lines, and minimizing wait times for customers. •Successfully de-escalated customer disputes and handled difficult situations with tact and professionalism, resulting in improved customer relations and reduced instances of escalated complaints.

Technical Customer Support Representative

• Oct 2019 - Dec 2020

•Achieved 98% customer satisfaction by resolving technical issues promptly and effectively. •Reduced response times by 30% and improved case resolution rates by 20% through streamlined ticketing. •Recognized for expertise in handling complex software and hardware problems. •Mentored and trained three junior support representatives, enhancing team efficiency. •Collaborated with product development, leading to a 15% reduction in support inquiries. •Achieved 98% customer satisfaction by resolving technical issues promptly and effectively. •Reduced response times by 30% and improved case resolution rates by 20% through streamlined ticketing. •Recognized for expertise in handling complex software and hardware problems. •Mentored and trained three junior support representatives, enhancing team efficiency. •Collaborated with product development, leading to a 15% reduction in support inquiries.

Information Technology Intern

• Jun 2019 - Sep 2019

•Collaborated effectively with cross-functional teams to provide technical support during critical projects and system integrations. •Demonstrated excellent interpersonal and communication skills while assisting end-users, consistently receiving positive feedback for delivering prompt and effective support. •Successfully reduced unresolved support tickets by 25%, showcasing strong problem-solving abilities and technical expertise. •Earned recognition for adaptability and teamwork, contributing to a seamless integration of new systems and technologies. •Achieved consistent customer satisfaction through a customer-centric approach to IT support, prioritizing user needs and concerns. Show less