Experience

Matter

• India
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Manager, Customer Success

  • Jun 2021 - Present

  :- After Sales Business Planning & Management :- Network Expansion :- Customer service :- Soft (Customer Centric) Product development :- Complain Management :- Team Management :- LMS Adoption & Drive :- Training Content Creation & Deployment in Field :- Service Marketing Activity Literature :- Customer Centric Manual creation :- After Sales Business Planning & Management :- Network Expansion :- Customer service :- Soft (Customer Centric) Product development :- Complain Management :- Team Management :- LMS Adoption & Drive :- Training Content Creation & Deployment in Field :- Service Marketing Activity Literature :- Customer Centric Manual creation



Royal Enfield

• India
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Regional Service Manager

  • Sep 2020 - May 2021

  Handled MP & CG Regional Sales - After salesChannel Management , Channel Development , Customer service , Complain Management , Team management Etc..

• Regional Service Manager

  • Oct 2018 - Aug 2020

• Area Service Manager

  • Oct 2015 - Sep 2018

  Handled Different Area of GJ Sales & After salesChannel Management , Channel Development , Customer service , Complain Management , Team management Etc..



Uday Autolink Pvt Ltd

• India
• Retail Motor Vehicles
• 1 - 100 Employee

• Workshop Manager

  • Apr 2013 - Sep 2015

   Planning & controlling the complete service function with accountability of profit & loss.  Overseeing Contract Compliance Assurance, Warranty Management and assuring goals cum service levels like TAT , Carry Over , Labor , Training Etc….  Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response time and prompt service.  Helping the Team members in identifying the mechanical & electrical problem by questioning the customer or doing a visual inspection or a load tests.  Preparing a brief description of the problem make failure investigation report & to help team members by guiding them.  Identifying training needs of Technicians & conducting info sharing programs for them. Show less



UNIQUE TECHNO SERVICES PRIVATE LIMITED ( Kirloskar )

• Ahmedabad Area, India

• Assistant service Manager

  • Jun 2012 - Mar 2013

   Planning & controlling the complete service function with accountability of profit & loss.  Overseeing Contract Compliance Assurance, Warranty Management and assuring goals cum service levels like MTTR, TCF & PF.  Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response time and prompt service.  Helping the Team members in identifying the mechanical & electrical problem by questioning the customer or doing a visual inspection or a load tests.  Preparing a brief description of the problem make failure investigation report & to help team members by guiding them.  Identifying training needs of engineers & conducting info sharing programs for them.  Preparing a brief description of the problem make failure investigation report & to help team members by guiding them.  Identifying training needs of Technicians & conducting info sharing programs for them.  Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response time and prompt service.  Helping the Team members in identifying the mechanical & electrical problem by questioning the customer or doing a visual inspection or a load tests. Show less



Sudhir Sales & services Limited ( Cummins )

• Ahmedabad Area, India

• Service Advisor

  • Jan 2010 - Apr 2012

  :-Handling the entire service team of almost 25 Filed Service engineers. :-Deputaion of all field Service engineers. :- Helping them to resolve all technical queries over the phone. :-Updation of all technical complain system. :-Handling the entire service team of almost 25 Filed Service engineers. :-Deputaion of all field Service engineers. :- Helping them to resolve all technical queries over the phone. :-Updation of all technical complain system.