Vice President of Operations Program

• Apr 2023 - Present

Senior Director of Operations

• Mar 2014 - Nov 2022

• Managed a team of 50+ Critical Facilities Engineers (CFEs) & Managers across all shifts in a 24x7 operation • Managed the Site Operations function for the western region (2 campuses in Santa Clara, 1 campus in Arizona) ensuring safe & effective operations for both customers and employees • Developed and mentored Team Leads, Chief Engineers (Managers) & Directors to ensure succession planning • Ensured customers were satisfied and that issues with their leased space were resolved quickly and efficiently • Prepared operational and capital portions of the Site Operations budget which typically exceeded $60M annually • Partnered with Construction to ensure new-building megawatt capacity targets were achieved & verified • Recruited in top talent to grow team capabilities and partnered with Human Resources to reward/retain key talent • Ensured appropriate training of all Critical Facility Engineers (CFEs) and other personnel on electrical/mechanical equipment, system maintenance, repairs and operations • Prepared and presented estimates for the cost of equipment, replacement parts, supplies, repairs & installation • Drove continuous improvements by utilizing data to influence decision making by the leadership team • Developed the After Action Review (AAR) process for the company as a way to memorialize major incidents/issues that went wrong so as to ensure that the same incidents/issues did not occur again in the future Show less

Senior Critical Environment Specialist

• Oct 2013 - Mar 2014

• Scheduled & supervised activities by vendor partners: mechanical, electrical, plumbing, janitorial, landscaping • Scheduled critical facility engineers for corrective & preventative maintenance to be completed by peers • Maintained annual calendar for all preventative maintenance (PMs) and construction activities on campus • Investigated, created and completed events & action items associated with Investigation Reports (IRs) • Managed changed requests submitted by Vantage, often in regards to custom needs for power, cooling & facilities • Authored work-instruction documents, including: Method of Procedure (MOPs), Standard Operating Procedures (SOPs), Emergency Operations Plan (EOPs) Show less

Facilities Manager Critical Environments

• Feb 2010 - Oct 2013

• Scheduled maintenance & operations (M&O) for up to 60 buildings (10 million square feet) operating 24x7 • Scheduled critical facility engineers for corrective & preventative maintenance to be completed on campus • Scheduled & supervised activities by vendor partners: mechanical, electrical, plumbing, janitorial, landscaping • Maintained an operating budget in excess of $20M covering: labor costs, parts, maintenance & critical environment equipment, such as generators, chiller plants, uninterruptible power supplies (UPSs) • Created and maintained an annual schedule of planned maintenance that aligned with the fiscal calendar for Cisco • Managed changed requests submitted by Cisco, often in regards to facility/space planning or new construction • Refined change management process & provided training to 100+ critical facility engineers & managers at CBRE • Authored work-instruction scripts vital for preventative maintenance in critical environments, including: Method of Procedure (MOPs), Standard Operating Procedures (SOPs), Emergency Operations Plan (EOPs) Show less