Experience

GARDNER ENERGY

• United States
• Solar Electric Power Generation
• 1 - 100 Employee

• Service & Repair Manager

  • Apr 2023 - Present

  Utah, United States



your energy co

• United States
• Renewable Energy Semiconductor Manufacturing

• Director of Field & Sales Operations / COO

  • Nov 2022 - Oct 2023

  Idaho Falls, Idaho, United States I currently serve as the Director of Field & Sales Operations at Your Energy Co., A small start up Solar sales and EPC. I oversee and mange the daily operations with install crews in the field as well as office staff and sales operations. I report directly to the CEO and majority stake holder with others on the executive team on daily progress of the new company, while building new and revising existing business practices and SOPs. I mentor and inspire current employee base including Inside… Show more I currently serve as the Director of Field & Sales Operations at Your Energy Co., A small start up Solar sales and EPC. I oversee and mange the daily operations with install crews in the field as well as office staff and sales operations. I report directly to the CEO and majority stake holder with others on the executive team on daily progress of the new company, while building new and revising existing business practices and SOPs. I mentor and inspire current employee base including Inside Sales Manager and Field Operations Manger to the key vision of the company and management style and culture. This includes being the go to person for Personnel and HR matters including performance and development of Standard Operating Procedures in line with local, state, and federal guidelines. I collaborate with investors and current management team to raise capitol, maximize revenue, and carry out business-expanding strategies including real estate, vehicles, materials, and other asset acquisitions to grow the business. I assist in managing relationships with partners including negotiating new and existing 3rd party contracts to bring in and grow business opportunities as a Solar EPC (Electrical, Procurement, Construction). I create performance and financial reports; manage payroll, time sheets, accounts receivable, budgeting, and other tasks associated with P&L progress. Show less



Anderson Hicks Group

• United States
• Real Estate
• 1 - 100 Employee

• Director of Inside Sales & Lead Generation

  • Dec 2021 - Oct 2022

  Idaho Falls, Idaho, United States I served as the Director of Inside Sales & Lead Generation for the largest and fastest growing Real Estate firm in Eastern Idaho, the Anderson Hicks Group. I lead a team of Inside Sales Agents that prospect new and existing client acquisition in and for all real estate needs.



Kuubix Global

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Director Contact Center Operations

  • Sep 2020 - Dec 2021

  Rexburg, Idaho, United States • Oversee and Manage staff of 100+ employees across 3 departments and 9 channels in the residential and small commercial Solar installation company. These include Lead Generation and Appointment Setting, Virtual inside Sales, Customer Service, Dealer/Sales Support, Project Account Management, and Funding Operations. • Asked to join the team in Sept of 2020 despite covid lockdowns to open and grow the Business/Call Center in Rexburg ID. • Have been able to secure facility negotiate terms… Show more • Oversee and Manage staff of 100+ employees across 3 departments and 9 channels in the residential and small commercial Solar installation company. These include Lead Generation and Appointment Setting, Virtual inside Sales, Customer Service, Dealer/Sales Support, Project Account Management, and Funding Operations. • Asked to join the team in Sept of 2020 despite covid lockdowns to open and grow the Business/Call Center in Rexburg ID. • Have been able to secure facility negotiate terms of lease and build out operations functions to support the rapid solar sales and system installation growth in 5 different states. Have gone from a team of 15 employees to 100+ in 8 months • Work with key stake holders of company to ensure alignment of customer facing roles and responsibilities and ensuring that KPI’s are defined and delivered in a timely and repeatable way. • Oversee the work of all office employees to ensure they work productively and meet deadlines and company standards • Counsel any employees struggling in their roles, providing leadership and training to grow staff at rapid rates. • Answer telephone calls and emails from customers and clients and directing them to relevant staff • Create an office budget and ensuring all employees follow it • Monitor office supplies and ordering new stationery, furniture, appliances, and electronics as required • Interview and train new office employees in coordination with HR and Training teams to help to organize their employment paperwork • Organize maintenance companies to keep the office clean and safe and ensure its appliances are in good working order • Report office progress to senior executive staff and work with them to improve office operations and procedures Show less



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Manager Consumer Credit & Collections

  • Sep 2019 - Sep 2020

  Idaho Falls, ID, United States / Remote WFH • Manage a team of 450+ employees, both management and occupational, across First Party, Early Out, and Third-Party Consumer residential collections activities. Responsible for 650,000+ customer contacts monthly via voice, chat, inbound/outbound with revenue recovery targets of $15 million+ monthly. • Oversee productivity for domestic owned & operated teams, nearshore vendor contracts and outside collections partnerships. Manage workgroups with and w/o Collective Bargaining Agreements… Show more • Manage a team of 450+ employees, both management and occupational, across First Party, Early Out, and Third-Party Consumer residential collections activities. Responsible for 650,000+ customer contacts monthly via voice, chat, inbound/outbound with revenue recovery targets of $15 million+ monthly. • Oversee productivity for domestic owned & operated teams, nearshore vendor contracts and outside collections partnerships. Manage workgroups with and w/o Collective Bargaining Agreements. Evaluate, Develop, and Implement bill pay and collections strategies to increase and protect revenue streams. Work collaboratively on concept strategies to increase collectibles productivity and reduce cost associated with bill payment. Responsible for the coordination of reporting requirements: Cash Collected/CPC/CPH/Liquidation rates/NPS/CFS/CX/Call Efficiencies/Team Metrics/etc. Acts in a multi-discipline project leadership role working towards the development of new solutions, processes, tools and systems integration.

• Call Center Manager Sales & Care

  • Dec 2011 - Sep 2019

  Idaho Falls, Idaho, United States • Finished 2013, 2014, 2015, 2016, 2018, and 2019 as Top Sales & Care Center Manager across the region in overall Sales Effectiveness at an average of 125% to Annual Revenue Goals. Maintained optimal performance in multiple workgroups and lines of business including inbound and outbound call types, Acquisition, Sales, Customer Care, and Retention. Spearheaded the 1st Prism TV team to direct sale the latest TV Entertainment product to new territories latter half of 2013-finished year at 125% to… Show more • Finished 2013, 2014, 2015, 2016, 2018, and 2019 as Top Sales & Care Center Manager across the region in overall Sales Effectiveness at an average of 125% to Annual Revenue Goals. Maintained optimal performance in multiple workgroups and lines of business including inbound and outbound call types, Acquisition, Sales, Customer Care, and Retention. Spearheaded the 1st Prism TV team to direct sale the latest TV Entertainment product to new territories latter half of 2013-finished year at 125% to goal; continue leading with Line of Business through 2019. • Worked with represented employees under a CBA daily to maintain productive and safe working environment, took part in 1st and 2nd step grievance process and negotiated agreements/settlements. • Responsible and accountable for the achievement of targeted Sales and Customer Service results, i.e., customer, team and individual objectives. Supervised, trained, motivated, and coached both Managerial and Occupational employees responsible for residential customer sales and care. Documented and diagnosed individual and team performance issues; communicated, coached, and managed improvement to attain targeted results. Partnered with the Union to achieve a win/win relationship with first and second step Grievance processes. Analyzed results and created, drove, revised and/or adjusted approach and coaching techniques to meet revenue targets and other metrics; tracked revenue and service indicators to determine relative success. Acted as a change agent, challenging the status quo to minimize disruption and generate results for change. Kept a continuous focus on Employee Engagement to keep morale high and drive employee retention and job satisfaction.



Qwest Communications / Centurylink

• Telesales Manager II / Team Lead

  • Apr 2008 - Nov 2011

  Idaho Falls. ID



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Telesales Manager II/ Team Lead

  • Apr 2005 - Mar 2008

  Sioux City, Iowa Area