Experience

SYNRGO, Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Web Developer

  • May 2017 - Present

  Los Angeles, California, United States Overseeing logistics processes and pricing. As new procedures develop I help ensure that software and procedural items are written up with proper instructions. Other duties include manage clients accounts and pricing for all the logistics services and maintain databases for logistics services.



Spl Express

• United States
• Real Estate
• 1 - 100 Employee

• Account Representative

  • May 2012 - May 2017

  • Self managed, on-site customer service and dispatch liaison. • Strong emphasis on communication and professional interrelationship development. • Research and resolve service problems related to deliveries, tracking and billing/payment. • Gather, report and distribute daily billing information. • Manage and assist all requests, including special handling, throughout entire lifecycle. • Provide analysis and comparative data to customer regarding services.

• Operational Manager

  • Jun 2009 - May 2012

  • Responsible for the receipt, distribution and delivery of inbound customer requests. • Oversaw the routing and delivery of workload to messengers. • Placed in the unique position of troubleshooting both customer related and messenger related issues. • Scanned legal documents to be recorded into public record for Orange County. Collected, prepared and digitized documents - organized by county; distributed daily to Orange County Recorders County office.

• Account Representative

  • Feb 2004 - Jun 2009

  Description of Job Duties: Self managed, on-site customer service and dispatch liaison. Strong emphasis on communication and professional interrelationship development. Research and resolve service problems related to deliveries, tracking and billing/payment. Gather, report and distribute daily billing information. Manage and assist all requests, including special handling, throughout entire lifecycle. Provide analysis and comparative data to customer regarding services. … Show more Description of Job Duties: Self managed, on-site customer service and dispatch liaison. Strong emphasis on communication and professional interrelationship development. Research and resolve service problems related to deliveries, tracking and billing/payment. Gather, report and distribute daily billing information. Manage and assist all requests, including special handling, throughout entire lifecycle. Provide analysis and comparative data to customer regarding services. Projects and accomplishments: Developed and programmed formula-driven, customer requested application to allow for better methods to view and manage integrated information.

• Operational Manager, Dispatch

  • Oct 2001 - Feb 2004

  Description of Job Duties: Responsible for the receipt, distribution and delivery of inbound customer requests. Oversaw the routing and delivery of workload to messengers. Placed in the unique position of troubleshooting both customer related and messenger related issues. Scanned legal documents to be recorded into public record for Orange County. Collected, prepared and digitized documents - organized by county; distributed daily to Orange County Recorders County… Show more Description of Job Duties: Responsible for the receipt, distribution and delivery of inbound customer requests. Oversaw the routing and delivery of workload to messengers. Placed in the unique position of troubleshooting both customer related and messenger related issues. Scanned legal documents to be recorded into public record for Orange County. Collected, prepared and digitized documents - organized by county; distributed daily to Orange County Recorders County office. Project and accomplishments: Designed and created an application to expose and manage driver performance. The tool is used to calculate and graph delivery times and efficiency of workload. As a management instrument, it provides additional input to employee performance evaluations.



GTS GRAPHICS City of Commerce, CA

• Production Pre-Press Technician

  • Aug 1993 - Oct 2001

  Description of Job Duties: Operated sophisticated Quark software in managing and developing daily film production. Using department processes, routed and tracked all customer products/requests to approval. Provided quality control/assurance to film processes and final deliverables. Managed in-house film archival and retrieval process. Participated with a team that was responsible to create the film products using a variety of in-house development processes (proofs and film… Show more Description of Job Duties: Operated sophisticated Quark software in managing and developing daily film production. Using department processes, routed and tracked all customer products/requests to approval. Provided quality control/assurance to film processes and final deliverables. Managed in-house film archival and retrieval process. Participated with a team that was responsible to create the film products using a variety of in-house development processes (proofs and film products). Packaged, logged, shipped and tracked final product through delivery. Show less