Matt McLeary
Head of Customer Success at CentralNic plc- Claim this Profile
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Bio
Tim B.
I had the pleasure of working with Matt for many years. Friendly and approachable, Matt is an enthusiastic and experienced member of the domain name community, with an invaluable knowledge of the industry’s workings. His technical knowledge is backed up with a pragmatic and practical approach to issues. A recommended asset to any team. Please note this reference is made in a personal capacity and not on behalf of Com Laude / Demys
Andrew Merriam
Matt provided us consistent and stellar support during his time with CentralNic. The company as a whole has always impressed and this is obviously thanks to individual efforts and great people like Matt. He served in a 'client management' capacity but especially related to technical domain services. While we did not need to call on his help on a regular basis, we often had to turn to him for emergencies, unique requests, and at odd hours. Despite this, he was always level-headed, strategic in his planning, and thorough in his implementation.
Tim B.
I had the pleasure of working with Matt for many years. Friendly and approachable, Matt is an enthusiastic and experienced member of the domain name community, with an invaluable knowledge of the industry’s workings. His technical knowledge is backed up with a pragmatic and practical approach to issues. A recommended asset to any team. Please note this reference is made in a personal capacity and not on behalf of Com Laude / Demys
Andrew Merriam
Matt provided us consistent and stellar support during his time with CentralNic. The company as a whole has always impressed and this is obviously thanks to individual efforts and great people like Matt. He served in a 'client management' capacity but especially related to technical domain services. While we did not need to call on his help on a regular basis, we often had to turn to him for emergencies, unique requests, and at odd hours. Despite this, he was always level-headed, strategic in his planning, and thorough in his implementation.
Tim B.
I had the pleasure of working with Matt for many years. Friendly and approachable, Matt is an enthusiastic and experienced member of the domain name community, with an invaluable knowledge of the industry’s workings. His technical knowledge is backed up with a pragmatic and practical approach to issues. A recommended asset to any team. Please note this reference is made in a personal capacity and not on behalf of Com Laude / Demys
Andrew Merriam
Matt provided us consistent and stellar support during his time with CentralNic. The company as a whole has always impressed and this is obviously thanks to individual efforts and great people like Matt. He served in a 'client management' capacity but especially related to technical domain services. While we did not need to call on his help on a regular basis, we often had to turn to him for emergencies, unique requests, and at odd hours. Despite this, he was always level-headed, strategic in his planning, and thorough in his implementation.
Tim B.
I had the pleasure of working with Matt for many years. Friendly and approachable, Matt is an enthusiastic and experienced member of the domain name community, with an invaluable knowledge of the industry’s workings. His technical knowledge is backed up with a pragmatic and practical approach to issues. A recommended asset to any team. Please note this reference is made in a personal capacity and not on behalf of Com Laude / Demys
Andrew Merriam
Matt provided us consistent and stellar support during his time with CentralNic. The company as a whole has always impressed and this is obviously thanks to individual efforts and great people like Matt. He served in a 'client management' capacity but especially related to technical domain services. While we did not need to call on his help on a regular basis, we often had to turn to him for emergencies, unique requests, and at odd hours. Despite this, he was always level-headed, strategic in his planning, and thorough in his implementation.
Experience
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CentralNic PLC
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United Kingdom
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Internet Publishing
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100 - 200 Employee
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Head of Customer Success
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Aug 2020 - Present
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Operations Integration Manager
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Feb 2019 - Aug 2020
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Commercial Support Manager
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Oct 2017 - Jan 2019
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Senior Support & Customer Service Manager
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Feb 2014 - Oct 2017
One of the world's pioneering registry service providers, CentralNic provides registry services, distribution, and strategic consultancy for new TLDs, ccTLDs and SLDs.Position managing, training and maintaining the customer service and support function across CentralNic's Registry and Registrar portfolio.
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TPP Wholesale
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Australia
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Internet Publishing
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1 - 100 Employee
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Customer Service Manager (secondment)
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Sep 2019 - Aug 2020
TPP Wholesale is Australia's favourite wholesale provider with over 20,000 resellers. It's easy to see why TPP is the preferred partner. TPP offers partners a world-class infrastructure, dedicated account managers and a wealth of experience backed by comprehensive support all through a dedicated wholesale brand at competitive rates.Our partners are able to resell high-quality and reliable website services such as Domain Names, Cloud and cPanel web hosting, Email Hosting and SSL Certificates — without the hassle, headaches and hardware.These products can be resold through a range of flexible selling options to suit any business structure. These include a full-featured Admin Panel, an unbranded whitelabel website and easy API or WHMCS integration.
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Demys Limited
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United Kingdom
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Technology, Information and Internet
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1 - 100 Employee
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Domain Name Consultant
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Apr 2010 - Feb 2014
Internet Intellectual Property Management.Managing and protecting the online interests of some of the World's most recognizable brands.• Consulting clients on domain name availability, domain name registrations (throughout theworld of gTLDs, ccTLDs and advising on specific registry rules and their technicalconfiguration). Adhereing to required timelines for technical changes and up coming brandlaunches. Always managing client expectations and offering a high level of customerservice throughout.• Responsible for large projects relating to the online integrity of client infrastructureand adhering to strict deadlines. (Domain Name transfers, zonefile replications & ongoingportfolio support)• Negotiating acquisitions on behalf of clients with a 98% success rate and typically wellbelow the client’s budget.• Carrying out in-depth research on behalf of the sales and marketing department.• Creating in-depth client specific reports on behalf of sales and marketing.• Being a sole out of hours point of contact on a regular basis – phone & email.• Building and maintaining relationships with some of the worlds best known brands.
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Sky
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United Kingdom
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Broadcast Media Production and Distribution
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700 & Above Employee
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Broadband Technical Support
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Mar 2007 - Mar 2008
Technical support. Customer services, complaints and cancelations. Technical support. Customer services, complaints and cancelations.
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Community
