Matt Jordan, CPP, MBA, CTM, CBCP, PCI, PSP
Senior Director of Safety and Security at Citadel Outlets- Claim this Profile
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Bio
Warren Franks,
Matt is one of the "good guys" in our industry. He's approachable, smart and selfeffacing (low key). My association with Matt is, primarily, through ASIS International, Greater LA Chapter. If you need help with a security related challenge, ask him. He'll be there for you if its at all possible.
LinkedIn User
Matt had the challenge of working in a growing, fast-paced environment that required immediate knowledge of security contracts, customer and employee relation dynamics with minimal preparation and excelled in providing customer and employees with optimum customer service. Matt was always calm, courteous and professional in his interactions and had the ability to adapt to challenging situations with ease before taking control and making logical decisions for the company while being sensitive to the client and the employees issue or needs. Matt was an absolute pleasure to work with and I would recommend him to any prospective employer.
Warren Franks,
Matt is one of the "good guys" in our industry. He's approachable, smart and selfeffacing (low key). My association with Matt is, primarily, through ASIS International, Greater LA Chapter. If you need help with a security related challenge, ask him. He'll be there for you if its at all possible.
LinkedIn User
Matt had the challenge of working in a growing, fast-paced environment that required immediate knowledge of security contracts, customer and employee relation dynamics with minimal preparation and excelled in providing customer and employees with optimum customer service. Matt was always calm, courteous and professional in his interactions and had the ability to adapt to challenging situations with ease before taking control and making logical decisions for the company while being sensitive to the client and the employees issue or needs. Matt was an absolute pleasure to work with and I would recommend him to any prospective employer.
Warren Franks,
Matt is one of the "good guys" in our industry. He's approachable, smart and selfeffacing (low key). My association with Matt is, primarily, through ASIS International, Greater LA Chapter. If you need help with a security related challenge, ask him. He'll be there for you if its at all possible.
LinkedIn User
Matt had the challenge of working in a growing, fast-paced environment that required immediate knowledge of security contracts, customer and employee relation dynamics with minimal preparation and excelled in providing customer and employees with optimum customer service. Matt was always calm, courteous and professional in his interactions and had the ability to adapt to challenging situations with ease before taking control and making logical decisions for the company while being sensitive to the client and the employees issue or needs. Matt was an absolute pleasure to work with and I would recommend him to any prospective employer.
Warren Franks,
Matt is one of the "good guys" in our industry. He's approachable, smart and selfeffacing (low key). My association with Matt is, primarily, through ASIS International, Greater LA Chapter. If you need help with a security related challenge, ask him. He'll be there for you if its at all possible.
LinkedIn User
Matt had the challenge of working in a growing, fast-paced environment that required immediate knowledge of security contracts, customer and employee relation dynamics with minimal preparation and excelled in providing customer and employees with optimum customer service. Matt was always calm, courteous and professional in his interactions and had the ability to adapt to challenging situations with ease before taking control and making logical decisions for the company while being sensitive to the client and the employees issue or needs. Matt was an absolute pleasure to work with and I would recommend him to any prospective employer.
Credentials
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Certified Threat Manager (CTM)
The Association of Threat Assessment ProfessionalsAug, 2016- Nov, 2024 -
Physical Security Professional (PSP)
ASIS InternationalMar, 2023- Nov, 2024 -
Certified Protection Professional (CPP) ®
ASIS InternationalNov, 2001- Nov, 2024 -
Professional Certified Investigator (PCI)
ASIS InternationalMar, 2021- Nov, 2024 -
Certified Business Continuity Professional (CBCP)
DRI International (Disaster Recovery Institute)Mar, 2017- Nov, 2024 -
Certified Business Continuity Professional (CBCP)
DRI International (Disaster Recovery Institute)
Experience
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Citadel Outlets
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United States
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Retail
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1 - 100 Employee
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Senior Director of Safety and Security
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Jul 2022 - Present
Lead Safety and Security functions at Los Angeles’ premier outlet shopping center, housing more than 130 global brands and restaurants. With a team of 50 security professionals, create a safe environment for the millions of shoppers that visit Citadel Outlets each year. Responsible for all aspects of managing the department to include budgeting, employee management, emergency response, investigations and equipment procurement and maintenance. Lead Safety and Security functions at Los Angeles’ premier outlet shopping center, housing more than 130 global brands and restaurants. With a team of 50 security professionals, create a safe environment for the millions of shoppers that visit Citadel Outlets each year. Responsible for all aspects of managing the department to include budgeting, employee management, emergency response, investigations and equipment procurement and maintenance.
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Parsons Corporation
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United States
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Professional Services
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700 & Above Employee
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Corporate Security Director
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Apr 2012 - Jul 2022
Led and managed security and life safety functions, programs, processes and procedures for over 200 Parsons offices worldwide. Directed threat management investigations and response to combat targeted threats against employees and the corporation. Was responsible for the Facilities Security budget that encompassed security personnel, cameras, alarms, and access control equipment. Coordinated periodic security assessments of client or Joint Venture-operated facilities (including camps and residential facilities) occupied by Parsons employees worldwide. Provided counsel to management and outsourced security personnel on asset protection and investigated incidents that threatened the security of our assets, our employees and visitors. Played a key role in the design and implementation of disaster recovery plans to ensure business continuity in the wake of unforeseen business interruption. Developed and delivered Workplace Violence/Active Shooter training for hundreds of employees throughout the United States Show less
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Facility Services & Security Manager
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Oct 2009 - Apr 2012
Managed Parsons worldwide imaging and printing services and technical library as well as physical security. Physical Security duties included internal and external investigations, performing risk assessments of Parsons facilities, and developing and implementing policies and procedures to ensure a safe environment for employees and clients throughout the world. Managed ParPark during the first two years in the role. Parpark was a parking operation that consisted of over 3,000 parking stalls and generated $3 million in annual revenues. Show less
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University of Phoenix
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United States
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Higher Education
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700 & Above Employee
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Adjunct Faculty
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Apr 2007 - Jan 2019
Taught courses in Management Theory, Organizational Behavior, Business Continuity Planning, Global Business Strategies, and Operations Management to working adults Online and at Learning Centers throughout Southern California. Taught courses in Management Theory, Organizational Behavior, Business Continuity Planning, Global Business Strategies, and Operations Management to working adults Online and at Learning Centers throughout Southern California.
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Manager of Public Safety & Parking
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Feb 2008 - Oct 2009
Managed operations of the public safety and parking departments at the facility. Worked closely with the event management team developing plans to ensure positive experiences and high levels of safety, security, and customer service are maintained throughout the facility. Selected, recruited and led a team of over 25 employees. Developed and implemented comprehensive safety, loss prevention and emergency management programs. Managed operations of the public safety and parking departments at the facility. Worked closely with the event management team developing plans to ensure positive experiences and high levels of safety, security, and customer service are maintained throughout the facility. Selected, recruited and led a team of over 25 employees. Developed and implemented comprehensive safety, loss prevention and emergency management programs.
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Assistant Vice President
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2005 - 2008
The focus of my position was client relationships and business development. I worked closely with the company’s senior leadership, and developed strategies to increase market share and provide additional value to our customers. The focus of my position was client relationships and business development. I worked closely with the company’s senior leadership, and developed strategies to increase market share and provide additional value to our customers.
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Guardsmark
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Security and Investigations
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700 & Above Employee
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Manager in Charge
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1998 - 2004
Managed one of the largest branch offices in the corporation consisting of over 200 employees with 7,500 weekly hours of billable service and $6.6 million of revenue Managed one of the largest branch offices in the corporation consisting of over 200 employees with 7,500 weekly hours of billable service and $6.6 million of revenue
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Education
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2002 - 2006
University of La Verne
MBA, Management & Leadership -
1990 - 1994
California State University, Northridge
BA, Criminology & Corrections -
California State University, Chico
Executive Leadership, Cybersecurity
Community
