Experience

KIXEYE

• Canada
• Computer Games
• 1 - 100 Employee

• VIP Customer Support Specialist

  • Jun 2015 - Present

  • Clarify software faults to San Francisco and Sydney development teams• Respond to Twitter and Better Business Bureau customer comments• Produce monthly newsletter investigating industry best practices• Provide personalized email responses to qualifying customers• Identify and execute mass response opportunities• Live chat with multiple customers simultaneously

• Customer Advocacy Contractor

  • Mar 2014 - Jun 2015

  • Role-play in the spirit of game settings to better engage customers• Identified and executed mass response opportunities• Responded to 125 customer emails daily



Boly:Welch

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Contractor

  • Apr 2013 - Mar 2014

  OnPoint Community Credit Union• Identified members through confidential information to maintain account security• Assisted members with account migration and online functions• Performed financial member services Pacific Interpreters • Performed data entry of confidential financial information• Analyzed and tracked employee paperwork• Coordinated file organization as a team Holiday Retirement • Performed data entry of confidential financial information• Facilitated communication plan between client and employees• Submitted and tracked employee background checks Milliman • Performed data entry of confidential financial information• Reviewed peer data entries for accuracy



Trader Joe's

• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Crew Member/Order Writer

  • Dec 2007 - Sep 2012

  • Produced monthly store newsletter• Responsible for daily upkeep of multiple product sections• Satisfied multiple customer requests with speed and accuracy• Maintained positive atmosphere during high pressure periods • Produced monthly store newsletter• Responsible for daily upkeep of multiple product sections• Satisfied multiple customer requests with speed and accuracy• Maintained positive atmosphere during high pressure periods