Experience

Geneva Business School

• Switzerland
• Education Administration Programs
• 100 - 200 Employee

• Salesforce Administrator

  • Mar 2022 - Present

  • Managing the company Salesforce platform. Handling data, process & code cleaning. Collaborating with the company stakeholders in implementing new processes to facilitate prospecting, student onboarding, finance and management of existing students. • Managing Salesforce Marketing Cloud. Restructuring and improving existing Marketing Cloud processes while creating new engagement automation with Journey Builder and Automation Studio. Collaborating with the marketing team to effectively incorporate campaigns into Sales Cloud and Marketing Cloud. • Project-managing the implementation of several new Salesforce integrations such as WhatsApp & SMS messaging, external lead capturing and document mass-generation. • User training and promoting the use of Salesforce in previously unexplored areas.



Vivedia

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Support & Salesforce Administrator

  • Oct 2020 - Mar 2022

  Vivedia provide bespoke, specialist high-quality audiovisual technology solutions to a wide range of clients, including the bereavement sector, UK register offices and wedding venues. • Managing the company Salesforce platform, developing new solutions and processes in order to streamline and improve business practices. • Acting as the Sales Administrator of the company sales team. Prospecting new clients, ensuring order accuracy, maintaining sales records, processing purchase orders, compiling sales reports and liaising with clients and other internal departments of the business. • Providing business support to several departments of the business, including customer service and media production.



Paragon Customer Communications

• Advertising Services
• 700 & Above Employee

• Account Executive

  • Apr 2019 - Oct 2020

  • Managing the day-to-day running of large print work accounts, updating and maintaining CRM & business records. • Structuring and maintaining the company artwork database, including cleansing outdated files and information. • Building relationships with clients and prospects, maintaining supply chains with a wide range of suppliers. Identifying new up-sell and cross-sell opportunities within the existing portfolio. • Utilising a wide range of software including Microsoft Office 365, The Adobe Creative Suite and internal systems & logistics software. • Creating and managing weekly & monthly reporting for multiple key accounts.



Perkbox

• United Kingdom
• Consumer Services
• 100 - 200 Employee

• Account Manager

  • Dec 2017 - Mar 2019

  • Managing a diverse portfolio of accounts with a focus on the healthcare industry and the legal & finance sectors. Project management of onboarding, launching and training clients into acquiring maximum benefit from their accounts.• Cross-selling and generating growth and new business opportunities from existing accounts – land and expand.• Engaging in project management duties, attending meetings with clients, delivering presentations and maintaining good relationships with clients.• Time and priority management to ensure all-encompassing success across the portfolio, balancing the business-centric role with a strong customer focus.

• Partnerships Engagement Executive

  • Jan 2017 - Dec 2017

  • Working as part of a small, effective team to reach daily targets of redemption totals, conversion rates and call volumes – both individually and team-wide – in addition to contributing to successful customer engagement.• Excellent product knowledge within the platform and the ability to explain all benefits of each product to business owners and recommend suitable products for their businesses.• Excellent phone manner and rapport building with business owners to engage them to use the benefits package associated with their service providers.• Achieving and maintaining high levels of compliance within legal and quality standards throughout all outbound calls.• Self-evaluation and improvement regarding performance and quality through call listening, peer review and self-led meetings on a weekly basis.


Dixons Carphone
• United Kingdom
• Retail
• 700 & Above Employee
• Customer Service Advisor

  • Nov 2016 - Jan 2017


SOK

• Indonesia
• Graphic Design

• Bank Customer Representative, Sales Assistant

  • Nov 2015 - Oct 2016

  My responsibilities at HOK-Elanto’s Prisma department store included customer representative duties at the department store bank and customer service at the department store information desk. My responsibilities at HOK-Elanto’s Prisma department store included customer representative duties at the department store bank and customer service at the department store information desk.



Stockmann

• Finland
• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2008 - Oct 2015

  I have worked as a part-time sales assistant in numerous areas of the Stockmann department stores in Helsinki City Centre and Vantaa. I have worked as a part-time sales assistant in numerous areas of the Stockmann department stores in Helsinki City Centre and Vantaa.



FOREX Bank

• Panama
• Financial Services
• 1 - 100 Employee

• Currency Trader

  • May 2012 - Aug 2013

  My duties in this position included sales and currency trading, participation in orientating new employees, acting as a Deputy Office Manager during absences and organising training events. My duties in this position included sales and currency trading, participation in orientating new employees, acting as a Deputy Office Manager during absences and organising training events.



National Bureau of Investigation

• Philippines
• Security and Investigations
• 100 - 200 Employee

• Research Assistant

  • May 2009 - Sep 2011

  My duties in this position included forensic research assistance, office maintenance, data recording, client relations, database & reference collection maintenance, text processing, translation FIN-ENG, ENG-FIN and FIN-SWE. My duties in this position included forensic research assistance, office maintenance, data recording, client relations, database & reference collection maintenance, text processing, translation FIN-ENG, ENG-FIN and FIN-SWE.



Oy Delikatessa Ab

• Finland
• Software Development

• Supply Translator

  • 2009 - 2009

  My responsibilities in this position included translation and text editing, FIN-ENG & ENG-FIN. My responsibilities in this position included translation and text editing, FIN-ENG & ENG-FIN.



Helsingin ja Uudenmaan sairaanhoitopiiri - Hospital District of Helsinki and Uusimaa (HUS)

• Finland
• Hospitals and Health Care
• 700 & Above Employee

• Medical Secretary

  • Aug 2007 - Aug 2008

  My responsibilities in this position included archive management, customer service, office management and medical technician tasks on demand. All tasks were carried out in Swedish. My responsibilities in this position included archive management, customer service, office management and medical technician tasks on demand. All tasks were carried out in Swedish.