Experience

The Westbury Senior Living

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Living Director

  • Apr 2022 - Present

  The Westbury Senior Living community has experience exponential growth from time of opening. Our team is currently trending the community to 98% occupancy by end of Q2. Just completed first state survey since opening of community-deficiency free!In this role, my goals are to consistently:COLLABORATE with the Community Senior Living Coordinator, Operations Director, Regional Sales Director and Executive Director.COUNSEL and EMPATHIZE in the trenches alongside our prospective residents and their families. Our team works diligently to schedule, organize and conduct tours with prospective residents of independent and assisted living and memory care neighborhoods.RESPOND and follow-up with walk-ins, phone inquiries, mail-ins timely and appropriately.CREATE, plan, and IMPLEMENT events to bring in prospective residents, such as but not limited to seminars, speakers, themed events, and family nights.DEVELOP and maintain a dependable working relationship with residents, families, and professional providers of care.MANAGE monthly move ins and move outs to achieve maximum revenue.Work closely with the Executive Director and Regional Sales Director in development and implementation of the quarterly marketing plans.STRATEGIZE and implement a strong community outreach program.Media and Marketing Planning Implementation.EXCEED all expectations and consistently strive to improve KPI metrics for meeting occupancy and budget goals.COMMUNICATE any special needs of incoming residents to the appropriate personnel.Maintain and work an active, meaningful waitlist.Update competitive analysis quarterly or as needed Show less

• Senior Living Coordinator

  • Dec 2020 - Apr 2022

  As a Senior Living Coordinator, our team works to provide unique and individual living solutions to seniors. Our priority is to assist families in selecting the senior living options that suit their particular needs as well as to provide first class customer care and service.Valued member of 2 man team to market, recruit and sell/rent senior apartments for new community opening. Yielded 65% occupancy within first open month, 90% within first open year. Record success earned, especially amidst COVID impact.My experience has taught resilience, patience, expanded my relationship building capacity and improved sales technique. It has shown me how facing and embracing the challenge moves you to achieve things you never thought possible. Show less



University of Missouri Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Staffing Representative

  • Jun 2020 - Dec 2020

  I started my adventure with University of Missouri Healthcare most recently, June 2020. In my role on the Staffing Support team, I performed the following duties: DYNAMIC communication with directors, clinical managers, house supervisors and charge nurses to ensure adequate staffing to daily meet departmental census and acuity needs ORGANIZATION of employee records, including tracking mandatory training, staff health requirements, shifts worked and occurrences FOCUSED AND DILIGENT arrangement of coverage for each patient care unit, new staff departmental orientation, attendance at skills fairs, competency courses or other required orientations and training SPECIALIZED AND DETAILED entry of necessary and pertinent departmental data, including acuity based staffing needs, staff information/demographics and scheduling as well as report generation Show less



Dialysis Clinic, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Unit Coordinator

  • Aug 2017 - Jun 2020

  I forged so many meaningful relationships with patients and administrators at DCI in my initial tenure. After experiencing a fast-paced, sales based, urgent-care environment, I was ready and willing to come back to DCI to coordinate operations of their 31 station in-patient hemo-dialysis unit. In this position, I cooperatively supervised a highly-motivated team of caregivers to provide optimal care for over 85 dialysis patients. Skills acquired in this role: -SUPERVISORY experience through daily operations administration and optimization -ORCHESTRATED administrative operations to ensure an efficient and effective clinical dialysis setting -Modernized, DEVELOPED AND DIRECTED patient admission and discharge procedures -Became a VALUED SUPER-USER for records sharing portals as well as the Electronic Medical Records systems proprietary to Dialysis Clinic, Inc. -PREPARED operative reports and PERFORMED AUDITS vital to management of safe and effective clinic -MONITORED quality measures and COLLABORATED with care providers to provide best possible patient outcomes -PRACTICED POSITIVE AND ENCOURAGING COMMUNICATION with staff, patients and administration -PROACTIVELY sought to solve problems and address conflicts as they arose Show less



NextCare Urgent Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Lead Patient Service Specialist

  • Nov 2016 - Oct 2017

  While working for the previously independently owned Providence Urgent Care they were acquired by and soon began to operate under the parent company, NextCare Holdings. I specialized in efficiency. We streamlined the patient triage experience through utilization of an online appointment portal that allowed the patient to place themselves 'in-line' to see the doctor without having to step foot in the clinic until their appointment time. Our team practiced quick and efficient intake as well as insurance verification and authorizations. I welcomed patrons to our clinic by engaging in friendly conversation while conducting the check-in process. Diligently, I coordinated front desk operations and helped all in-person visitors with knowledgeable assistance and professionalism. Skills acquired in this role: -Performed COMPETITIVE ANALYSIS to make recommendations for future company growth and improvement -Routinely helped as many as 80 patients each day in a high-volume urgent healthcare clinic -Scheduled and confirmed over 75 appointments each day -MAXIMIZATION OF EFFICIENCY by answering a multi-line phone system -CAPITALIZATION OF ELECTRONIC DATA MANAGEMENT through digitizing our patient records--we scanned every document into our system and recycled any unnecessary paper, reducing our carbon footprint -Excellent PUBLIC RELATIONS expertise -ORGANIZATION and STANDARDIZATION of client intake process and medical/insurance information management Show less

• Unit Clerk and Lab Technician

  • Jan 2015 - Oct 2016

  This role piqued my initial healthcare career interest. While working for Dialysis Clinic, Inc., a nonprofit dialysis provider, I learned a multitude of skills. I acquired knowledge of HIPAA compliance, patient care procedures, medical records keeping and sharing, insurance authorizations, intake and discharge procedures, care coordination, government audits, laboratory preparation and processing, data analysis, records audits and everything in between. I greatly enjoyed forging strong interpersonal relationships with clients and coworkers. Skills acquired in this role: AUTONOMY DEVELOPMENT AND IMPLEMENTATION of admission and discharge processes Accurately MAINTAINING EMR and data sharing portals EFFICIENCY in preparing and maintaining proper disposition of patient charts, test results, History and Physicals and physician orders ANTICIPATING NEEDS of patients, coworkers, physicians and nurses through thorough ATTENTIVE LISTENING and EVALUATION practices Show less



Executive Assistant

• Hospitality
• 1 - 100 Employee

• Executive Assistant

  • Mar 2014 - Nov 2014

  While working in this role, I was able to provide administrative and personal (family) support to Owner/Operator of local automotive sales business. I managed the executive calendar, scheduled meetings, coordinated operations and met time sensitive deadlines. I maintained continuity of family home each day through organization and coordination. I collaborated and promoted an exciting, healthy, friendly environment catered to the children I cared for. Successfully managed family home through grocery shopping, appointment keeping, household duties, and management of an ongoing construction project in the home. Skills I acquired in this role: COORDINATION and MULTI-TASKING TIME MANAGEMENT expertise CREATIVITY in planning and developing learning and playtime activities FLEXIBILITY through unknown circumstances EFFICIENCY with demands and expectations PATIENCE Show less



US Cellular

• United States
• Retail
• 1 - 100 Employee

• Sales Specialist

  • Jan 2012 - Mar 2014

  While in this role I maximized sales performance by establishing strong relationships and gaining insight to the needs and lifestyles of each client. I represented our company by maintaining a comprehensive understanding of our offerings. I consistently met weekly, monthly and annual sales goals and activity quotas. I developed various sales techniques and adjusted them accordingly, based on previous interactions and results. Skills acquired in this role: -Developed excellent COMMUNICATION and Interpersonal skills when interfacing with customers -CREATIVE PROBLEM SOLVING and decision making when dealing with customer grievances -Experience with CRM and POS software and data organization -Produced consistent IMPROVEMENT of sales outcomes through alternative marketing measures -CUSTOMER-CENTRIC Mindset -EMPATHETIC attitude -Displayed deep PRODUCT KNOWLEDGE and TROUBLE-SHOOTING abilities -GENUINE enthusiasm for the company and products -ADAPTABILITY and PRIORITIZATION across multiple tasks in many unexpected situations -Active LISTENING and TRUST-Building with management, co-workers and customers -Retail Sales Experience -Personal Autonomy and OUTWARD thinking perspective Show less


Toddler's Ink, LLC
• Assistant Teacher

  • Oct 2011 - Dec 2012

Walmart
• United States
• Retail
• 700 & Above Employee
• Sales Associate

  • Jan 2011 - Oct 2011


New Bloomfield Public Schools

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• volunteer

  • 2010 - 2010

• volunteer

  • 2010 - 2010