Experience

Energy & Water Ombudsman NSW (EWON)

• Australia
• Alternative Dispute Resolution
• 1 - 100 Employee

• Investigations Officer

  • Oct 2019 - Present

  The Energy and Water Ombudsman NSW is the Alternative Dispute Resolution body for NSW energy and water consumers. Albeit government approved, the Ombudsman scheme is not a consumer advocate or tied to the energy industry. Investigating complex and long-running disputes which requires regular discussing and negotiating with external stakeholders. Reviewing of the relevant regulatory framework to assist the investigation process. The Energy and Water Ombudsman NSW is the Alternative Dispute Resolution body for NSW energy and water consumers. Albeit government approved, the Ombudsman scheme is not a consumer advocate or tied to the energy industry. Investigating complex and long-running disputes which requires regular discussing and negotiating with external stakeholders. Reviewing of the relevant regulatory framework to assist the investigation process.



ITSM

• IT Services and IT Consulting
• 100 - 200 Employee

• Regulated Markets and Compliance Representative

  • Nov 2017 - Sep 2019

  Reporting to Licencing and Regulatory bodies. Handling Data Access, Data Security and Privacy Policy inquiries. Responsible for the creation and maintenance of internal and external policies and procedures in relation to Data Security and Access. Market analysis. Marketing proofing. Reporting to Operations Manager and COO.

• Team leader

  • Apr 2016 - Nov 2017

  Managing a core team of 8 Call Center Operators. Providing one-on-one feedback and continuous monitoring. Quality and quantity analysis. KPI reporting and feedback. Taking on escalated and complex customer queries. Reporting Call Center Manager and COO.



Retail Concepts Nv Belgium

• After Sales Customer Adviser

  • Feb 2015 - Nov 2015

  Retail Concepts NV is one of the biggest suppliers of clothing, travel material, navigation equipment and more in the UK, Belgium, The Netherlands, Luxembourg and France. I was responsible for returned customer products due to faults and the warranty negotiation with the suppliers and/or manufacturers. A high work pace and high demand for a quick solution to satisfy our customers was needed. I was responsible for a wide range of products from different brands, each having their own procedures and warranty policies. Reporting to After Sales Manager.



De Witte EBVBA

• Business Owner

  • Sep 2008 - Apr 2010

  Business owner with two full time and 2 casual staff. Business owner with two full time and 2 casual staff.