Experience

Deliveroo

• United Kingdom
• Internet Marketplace Platforms
• 700 & Above Employee

• Senior Rider Fraud Analyst

  • Sep 2021 - Present

  Investigating rider fraud for different policies within various international markets (Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore and UK). Liaising with different departments in order to conduct virtual spot checks of Belgian, French and Dutch market riders regarding their right to work documents. Verifying French riders with the help of Onfido to ensure that their ID and insurance documents were legitimate. Reviewing appeals from riders having had their accounts… Show more Investigating rider fraud for different policies within various international markets (Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore and UK). Liaising with different departments in order to conduct virtual spot checks of Belgian, French and Dutch market riders regarding their right to work documents. Verifying French riders with the help of Onfido to ensure that their ID and insurance documents were legitimate. Reviewing appeals from riders having had their accounts terminated to ensure that these were correctly offboarded. Liaising with the legal department regarding GMB union queries to ensure that rider account terminations were legally compliant. Show less Investigating rider fraud for different policies within various international markets (Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore and UK). Liaising with different departments in order to conduct virtual spot checks of Belgian, French and Dutch market riders regarding their right to work documents. Verifying French riders with the help of Onfido to ensure that their ID and insurance documents were legitimate. Reviewing appeals from riders having had their accounts… Show more Investigating rider fraud for different policies within various international markets (Belgium, France, Hong Kong, Italy, Ireland, Netherlands, Singapore and UK). Liaising with different departments in order to conduct virtual spot checks of Belgian, French and Dutch market riders regarding their right to work documents. Verifying French riders with the help of Onfido to ensure that their ID and insurance documents were legitimate. Reviewing appeals from riders having had their accounts terminated to ensure that these were correctly offboarded. Liaising with the legal department regarding GMB union queries to ensure that rider account terminations were legally compliant. Show less



Ocean Guardian ASBL

• Co-Founder

  • Feb 2020 - Present

  Co-founder of a non-profit environmental organisation tackling plastic pollution in Indonesia. Co-founder of a non-profit environmental organisation tackling plastic pollution in Indonesia.



Monese

• United Kingdom
• Banking
• 100 - 200 Employee

• AML Investigator

  • May 2019 - Jun 2020

  Using a wide range of tools such as CIFAS and KYC6 in order to determine whether to grant an applicant a business account. Monitoring daily business transactions to determine whether these were legitimate. Liaising with the MLRO when suspicions were raised. Using a wide range of tools such as CIFAS and KYC6 in order to determine whether to grant an applicant a business account. Monitoring daily business transactions to determine whether these were legitimate. Liaising with the MLRO when suspicions were raised.



The Stars Group

• Isle of Man
• Gambling Facilities and Casinos
• 500 - 600 Employee

• Senior Fraud Investigator

  • Sep 2012 - Oct 2018

  Besides duties mentioned below, assisting the manager with managerial duties and monthly reports. In charge of delegating tasks daily to agents within the team, monitoring inbox queues and managing these adequately in order to maintain appropriate response time, dealing with escalations from various departments, liaising with managers from other departments including compliance regarding legal obligations of various gaming commissions. Helped in creating and updating procedures and also… Show more Besides duties mentioned below, assisting the manager with managerial duties and monthly reports. In charge of delegating tasks daily to agents within the team, monitoring inbox queues and managing these adequately in order to maintain appropriate response time, dealing with escalations from various departments, liaising with managers from other departments including compliance regarding legal obligations of various gaming commissions. Helped in creating and updating procedures and also provided training and daily assistance to agents in our department. Show less Besides duties mentioned below, assisting the manager with managerial duties and monthly reports. In charge of delegating tasks daily to agents within the team, monitoring inbox queues and managing these adequately in order to maintain appropriate response time, dealing with escalations from various departments, liaising with managers from other departments including compliance regarding legal obligations of various gaming commissions. Helped in creating and updating procedures and also… Show more Besides duties mentioned below, assisting the manager with managerial duties and monthly reports. In charge of delegating tasks daily to agents within the team, monitoring inbox queues and managing these adequately in order to maintain appropriate response time, dealing with escalations from various departments, liaising with managers from other departments including compliance regarding legal obligations of various gaming commissions. Helped in creating and updating procedures and also provided training and daily assistance to agents in our department. Show less



Rational Group

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Fraud Investigator

  • Aug 2010 - 2012

  Dealing with mainly English and French speaking customer queries, multiple accounts abuse, bonus fraud, KYC (Know Your Customer) queries. Identifying and escalating cases presenting potential fraud and reputational risk to the PokerStars group. Dealing with mainly English and French speaking customer queries, multiple accounts abuse, bonus fraud, KYC (Know Your Customer) queries. Identifying and escalating cases presenting potential fraud and reputational risk to the PokerStars group.