Experience

DGCS Security Group

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Group Director

  • Jan 2020 - 4 years

  VISIBLE PROFESSIONAL SECURITY We are committed to providing our customers with 24/7 security services to give you peace of mind and provide protection to their homes and businesses. We cover all your security needs for your homes and businesses from mobile patrols, key holding, alarm response, manned guarding, K9 patrol and dog units and much more. DGCS have the experience and training to tailor a solution for you, so give our team a call to find out how we can support you. Our… Show more VISIBLE PROFESSIONAL SECURITY We are committed to providing our customers with 24/7 security services to give you peace of mind and provide protection to their homes and businesses. We cover all your security needs for your homes and businesses from mobile patrols, key holding, alarm response, manned guarding, K9 patrol and dog units and much more. DGCS have the experience and training to tailor a solution for you, so give our team a call to find out how we can support you. Our security team is fully licensed and trained to the highest standards to keep you safe. We cover London, Surrey, Sussex and Hampshire. Tel: 0208 0501 911 security@dgcs.io Show less



Digidrop

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Group Director

  • Mar 2017 - 6 years 10 months

  London, United Kingdom We supply amazing companies with incredible, bespoke Websites. With our office based in Guildford UK, our passionate expert teams work with clients to create out of the box, websites to wow their customers around the globe. We are experts in all aspects of web development, in providing an all-in service to our clients. We build experiences, not sites and we turn incredible ideas into digital reality. With over 16 years of industry experience, we are capable… Show more We supply amazing companies with incredible, bespoke Websites. With our office based in Guildford UK, our passionate expert teams work with clients to create out of the box, websites to wow their customers around the globe. We are experts in all aspects of web development, in providing an all-in service to our clients. We build experiences, not sites and we turn incredible ideas into digital reality. With over 16 years of industry experience, we are capable, qualified and efficient in delivering successful projects. Our experts will ensure that your business stays always one step ahead of your competition. Digidrop works with many different industry leaders and we are proud to be their digital partner at every stage, advising on a specification, installation, design, upgrading, and ongoing support. You can talk to us 24/7 on our communication channels. All our clients have access to our messaging system we use, allowing the client to be updated in real time. Fancy speaking on the phone? No problem we have a dedicated Support Line also. Reliability is important. Our Hosting is quick. Our uptime is amazing. Improve Reliability and Security by switching your Hosting to Digidrop. We provide High-Performance, monitored, Secure, GDPR compliant Hosting. Rest easy with 99.95% uptime and reliability. We have many different packages that are tailored to meet your site's needs and requirements. Our experts will review your site and ensure that the package required does everything you want and more. Sites across every industry are at risk and it's important to make sure your site and data are Secure. Digidrop takes Hosting Security Seriously and all our Hosting packages include 24/7 Security monitoring as standard. Reliability is important. Our Hosting is quick. Our uptime is amazing. Performance is important - so let our experts make sure your hosting matches your amazing website! Tel: 0208 050 1714 We build experiences - not sites. ✰matthias@digidrop.io✰ Show less



Black And White Chartered Certified Accountants

• United Kingdom
• Accounting
• 1 - 100 Employee

• Group Director

  • Jan 2021 - 3 years

  Business is about relationships. At Black and White we’re driving accountancy away from traditional, number-crunching towards a more collaborative model. We offer a more refreshing approach; from tax compliance to strategic business advice, based on our understanding of your accounts, your business and, most importantly, you. We aim to be on your speed dial list for all your business advice and support needs. We love your accounts because they give a clear picture of your business:… Show more Business is about relationships. At Black and White we’re driving accountancy away from traditional, number-crunching towards a more collaborative model. We offer a more refreshing approach; from tax compliance to strategic business advice, based on our understanding of your accounts, your business and, most importantly, you. We aim to be on your speed dial list for all your business advice and support needs. We love your accounts because they give a clear picture of your business: what’s working, what’s not and any changes you need to make. Whether you’re a sole trader, running a start-up or an established firm, we offer a one-stop shop with a fixed annual fee and free initial consultation: • Preparing accounts • Preparing tax returns and advice • Business advice and planning • Book keeping, CIS and VAT returns • Software implementation and training (Xero, Quickbooks and Sage) • Payroll and auto-enrolment • Management accounts, budgets, cashflows and business planning • Other companies secretarial and ad-hoc advice At Black and White Accounting we understand our clients - because we are like them. A small, friendly business offering a personal and professional service. Many of us have experience with the UK’s biggest accountancy firms but we prefer our own relationship-based approach with clients. We’ve been supporting local businesses in Hampshire and Surrey for 20 years, with over 150 years‘ combined experience, offering owner-managers honest advice and accounting services so they can focus on what they do best – running their business. Contact us on 0800 140 4644 www.blackandwhiteaccounting.co.uk Show less



Regional Safety Group

• United Kingdom
• Events Services
• 1 - 100 Employee

• Group Director

  • Jul 2021 - 2 years 6 months

  Providing Event Medical Response and Medical Teams for night life in City/Town centres.



DigiSigns.io

• Advertising Services
• 1 - 100 Employee

• Group Director

  • Mar 2017 - 6 years 10 months

  Providing every thing you need for events, Event staff, Advertising opportunities, Merchandise personalisation and printing, Digital signage, Payment terminals and much more! For more information visit DigiSigns.io or call 020 8050 2563 ✰matthias@digidrop.io✰



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Commercial Banking - FOS Disputes and Litigation Officer (Contractor)

  • Sep 2016 - Aug 2017

  London, United Kingdom I worked within a specialised team dealing with Complex Complaints about Commercial Banking.



Wonga

• South Africa
• Financial Services
• 1 - 100 Employee

• FOS Liaison Officer - (Contractor)

  • May 2016 - Sep 2016

  London, United Kingdom FOS Liaison Officer for all financial complaints about wonga products.

• Specialist Complaints Consultant - (Contractor)

  • Feb 2016 - May 2016

  London, United Kingdom SME for all financial complaints regarding wonga products.



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Banking Adjudicator - (Contractor)

  • Jul 2014 - Feb 2016

  London, United Kingdom Working as a banking adjudicator for the Financial Ombudsman Service. I review all the information relating to the complaint that has been provided by the consumer and the business, weighing up what has happened, and offering an impartial opinion based on the evidence that has been provided. To investigate the issues brought by the consumer, I will communicate to both parties to ensure that I have understood exactly what the complaint is about and make sure that I have all the correct… Show more Working as a banking adjudicator for the Financial Ombudsman Service. I review all the information relating to the complaint that has been provided by the consumer and the business, weighing up what has happened, and offering an impartial opinion based on the evidence that has been provided. To investigate the issues brought by the consumer, I will communicate to both parties to ensure that I have understood exactly what the complaint is about and make sure that I have all the correct information to be able to base my opinion on the matter. The cases that I am fully accredited on and deal with on a daily basis are: Financial Hardship, Current Accounts, Credit Cards, Overdrafts and Loans, Debit/Cash Cards, Deposit/Savings Accounts, Bonds and Foreign accounts.

• Travel & Medical Adjudicator - (Contractor)

  • Aug 2013 - Jul 2014

  London, United Kingdom My original task at the Financial Ombudsman Service was to review Travel Insurance complaints. As I have previously worked in the Travel Insurance industry, I was able to share my knowledge with other members of the team to explain how certain claims and medical assistance cases were dealt with. The cases that I am fully accredited on are: Medical Expenses claims, Curtailment, Property, Pre-existing Medical, Policy Sales, Medical Screening, Cancellation and Medical Assistance cases.



Healix International and HX Global

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• International Insurance Claims Adjuster

  • Dec 2012 - Aug 2013

  Esher My original task was to start up a team of claims adjusters to deal with Travel and Personal accidents claims. My main responsibilities were to create the claims process and ensure that a smooth process was in place. My other responsibilities: - Handling and assessing Travel and Medical Claims. - Liaising with Underwriters about High Cost Losses. - Authorising payments of medical claims. - Handling and assessing Personal Accident Claims.

• International Medical Emergency Coordinator

  • Dec 2011 - Dec 2012

  Esher Provide emergency medical assistance to policyholders overseas requiring medical assistance by taking calls and actively opening a case. Case management included policy verification, medical repatriations, medical assistance for policyholders, medical evacuations to a place of safety, liaising with worldwide agents, suppliers, patients, families, and referrals to insurers. I would also assist the Medical Team with organising Air Ambulance quotes, ground repatriation logistics, cost… Show more Provide emergency medical assistance to policyholders overseas requiring medical assistance by taking calls and actively opening a case. Case management included policy verification, medical repatriations, medical assistance for policyholders, medical evacuations to a place of safety, liaising with worldwide agents, suppliers, patients, families, and referrals to insurers. I would also assist the Medical Team with organising Air Ambulance quotes, ground repatriation logistics, cost containing for medical expenses and also liaising with our approved network of Doctors and Nurses to organise emergency repatriations. I would also assist Doctors and Nurses by calling any French speaking country providing a direct translation service.



AIG

• Egypt
• Oil and Gas
• 1 - 100 Employee

• Corporate Insurance Claims Adjuster

  • Mar 2010 - Dec 2011

  Croydon, United Kingdom I worked at Chartis Insurance (AIG) as a Claims adjuster for the A&H claims department. Within my roles I would: - Handle and Assessing Medical, Travel and Personal Accident Claims. - Handle PAX Claims (Military Accident Cover claims, both civil and combat injuries). - Dealing with and authorising any claims payments made by our Out Source Providers Network. - Being an Account holder and point of contact for Corporate Insurance Policyholders. - Regular meetings with… Show more I worked at Chartis Insurance (AIG) as a Claims adjuster for the A&H claims department. Within my roles I would: - Handle and Assessing Medical, Travel and Personal Accident Claims. - Handle PAX Claims (Military Accident Cover claims, both civil and combat injuries). - Dealing with and authorising any claims payments made by our Out Source Providers Network. - Being an Account holder and point of contact for Corporate Insurance Policyholders. - Regular meetings with Corporate Insurance Policyholders. - Liaising with official brokers in regards to sales and claims. - Liaising with Underwriters about specific claims or High Cost Claims. - Organising training for new adjusters that joined the A&H claims department. - Dealing with Motor Car Excess Waiver insurance Claims. - Dealing with Warranty Claims. - Reviewing and authorising claims and payments made by our Emergency Assistance Provider. - Authorising Claims that have been assessed by other members of my team up to my authorisation limit. Show less



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• International Medical Emergency Coordinator

  • Sep 2009 - Feb 2010

  Purley Providing Emergency Medical and Security Assistance to policy holders around the globe.



Allianz Partners

• France
• Insurance
• 700 & Above Employee

• Travel Insurance Claims Handler

  • Jan 2008 - Sep 2009

  Croydon, United Kingdom Dealing with all types of travel claims related cases for multiple brands such as easyJet insurance, last minute, Expedia, Euro tunnel, Eurostar, TUI, First Choice, Thompson’s, Thomas Cook and Virgin holidays.



Bank of Scotland

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Dec 2006 - Jan 2008

  Esher Working within a specialist customer service team dealing with all HBOS (Bank of Scotland, Halifax) banking and Insurance products.



Nestlé Purina PetCare Europe

• Switzerland
• Consumer Goods
• 700 & Above Employee

• Customer Service Specialist

  • Dec 2004 - Dec 2005

  Working in the Customer Service Team dealing with Pet related food products for UK & Europe.



Chessington World of Adventures Resort

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Rides & Attractions - Experience Specialist

  • Jan 2003 - Dec 2004

  Having an adventure like no other! From Operating Vampire to Rameses Revenge - creating a vibrant - exciting guest experience was important!