Global Product Support Engineer

• Jun 2022 - Present

Team Lead Field Service & Technical Support Europe

• Jan 2016 - Jun 2022

- First line team management of field engineers and field service provision for customers in Europe- Main focus to manage time and resources effectively, I'm able to execute service processes, prioritize work, maintain detailed CRM entries, attend weekly review TC and regular training/product updates- Coordination of Field service engineers and service activity in EMEA- Provide on site installation, calibrations and validation- Service and Support for BTX Electroporator and Electrofusion Equipment- able to handle detail, multiple tasks and short-notice deadlines, with daily reprioritization of work- Contract Management - Sales Support Show less

Field Service Engineer

• Apr 2012 - Nov 2015

- Life Sciences - Service and Support • Service, Installation and PM of UHR ESI-TOF MS and LC/MS Systems • Service and Support UHPLC from different Vendors like Thermo, Waters and Agilent • Service and Support Thermo NanoLC • Perform IQ/OQ & PV Validation • Application Support • assist Sales and demonstrate System performance • demonstrate Proteomics Workflow and routine Measurements • Worldwide • homebased - Life Sciences - Service and Support • Service, Installation and PM of UHR ESI-TOF MS and LC/MS Systems • Service and Support UHPLC from different Vendors like Thermo, Waters and Agilent • Service and Support Thermo NanoLC • Perform IQ/OQ & PV Validation • Application Support • assist Sales and demonstrate System performance • demonstrate Proteomics Workflow and routine Measurements • Worldwide • homebased

Senior Field Service Engineer

• Jan 2004 - Mar 2012

• Service, Installation and Maintenance on Laser CTP VLF & Workflow systems, worldwide • Project leadership in new product launch • perform and instruct Customer product trainings in European Headquarter • providing first and second level support to customers and engineers worldwide • Cooperates in the optimization of service standards through quality reports and documentation • Company representative • Home based • Service, Installation and Maintenance on Laser CTP VLF & Workflow systems, worldwide • Project leadership in new product launch • perform and instruct Customer product trainings in European Headquarter • providing first and second level support to customers and engineers worldwide • Cooperates in the optimization of service standards through quality reports and documentation • Company representative • Home based

Field Service Engineer

• Oct 2000 - Dec 2003

• Services, installs and maintains ion implanters in Europe • Instructed customer personnel • Analyses problems and data evaluation • Applied sound knowledge in electronics, pneumatics, mechanics, automation, vacuum technology and semiconductor physics sectors • Produced service reports for time recording and error analysis • Home based • Services, installs and maintains ion implanters in Europe • Instructed customer personnel • Analyses problems and data evaluation • Applied sound knowledge in electronics, pneumatics, mechanics, automation, vacuum technology and semiconductor physics sectors • Produced service reports for time recording and error analysis • Home based

Field Service Engineer

• Aug 2000 - Oct 2000

• Ion - Implantation Dept. / Epitaxy • Maintained, monitored, and installed production, test and analysis installations • Ion - Implantation Dept. / Epitaxy • Maintained, monitored, and installed production, test and analysis installations