Experience

LuvBuds LLC

• United States
• Wholesale
• 1 - 100 Employee

• VP of IT and Systems

  • Mar 2022 - Present

  • Oversaw entire network and all IT equipment for $30M/year wholesaler with an active shipping warehouse and attached administrative & sales offices\ • Acted as primary on-site support for ERP system (Microsoft Dynamics 365) • Managed fleet devices using MDM policies and combination of RMM/Intune for company-owned workstations and laptops • Deployed application-specific virtual machines using Azure (Linux & Windows) • Created executive reporting dashboards using SQL and PowerBI • Administered Google Workspace environment, Azure tenant housing MSD365 instance, BigCommerce storefront and all SaaS CRM platforms (Hubspot, Zendesk) • Developed API integrations between e-commerce platforms, ERP system and third-party ordering sites • Oversaw purchasing for all IT equipment and software licensing Show less



New Health Services

• United States
• Insurance
• 1 - 100 Employee

• Senior IT Manager

  • Feb 2019 - Mar 2022

  • Managed 100+ assets using remote management software • Installed and administered all firewalls, access points, and other network appliances • Responsible for the design, setup and maintenance of all network infrastructure for 5 physical sites encompassing 40+ employees • Administered Microsoft Office 365, Microsoft Active Directory, Microsoft Azure, VOIP phone system, website, SQL database, data analytics frontend, security system and EHR (electronic health record, in this case eClinicalWorks, WebPT, and Meditab IMS) • Managed contracts and relationships with vendors for print services, VOIP phones, cloud storage, firewall & security licensing, and web marketing • Installed, set up and administered all endpoints (client PCs and laptops), servers (Windows Server & hypervisors such as ESXi for Linux VMs), printers, imaging devices, and virtual machines • Implemented and continuously improved IT support ticketing system using Jira and RMM system • Standardized and automated security and software stack deployments for all endpoints • Decision maker and project driver for all operation-side software services and IT hardware purchases. Show less



Primal Wear

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Ecommerce Manager

  • Mar 2018 - Nov 2018

  • Managed online storefront for leading cycling apparel brand. • Set up new and updated existing products through Shopify CMS. • Assisted in photographing and editing products for web. • Designed and sent marketing emails to 100k+ subscriber distribution list. • Provided customer service through live chat. • Worked with graphics department to create seasonal campaigns. • Managed online storefront for leading cycling apparel brand. • Set up new and updated existing products through Shopify CMS. • Assisted in photographing and editing products for web. • Designed and sent marketing emails to 100k+ subscriber distribution list. • Provided customer service through live chat. • Worked with graphics department to create seasonal campaigns.



Scully and Scully

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Web Content Editor

  • Jun 2015 - Jan 2018

  • Managed product database for high traffic e-commerce business. • Wrote web copy for products and pages and curated home page content. • Assisted in testing, bug fixing, and deploying both front-end and back-end website upgrades. • Provided internal IT support for 30+ associates. • Managed product database for high traffic e-commerce business. • Wrote web copy for products and pages and curated home page content. • Assisted in testing, bug fixing, and deploying both front-end and back-end website upgrades. • Provided internal IT support for 30+ associates.



ServiceMaster

• United States
• Construction

• Business Solutions Specialist

  • Jun 2013 - Dec 2014

  • Managed content migration to new franchisee and home office intranet portals.• Administered intranet portals for multiple ServiceMaster franchise brands.• Executed field testing for InstaScope mold detection device.• Researched and helped source solutions for projects taken on by the Innovation Team, including: fleet GPS tracking, remote crawl space inspectors, automated note transcription, web storefronts, and more.

• Communications Consultant

  • May 2011 - Jun 2013

  • Delivered content through a variety of communication vehicles, including weekly e-newsletters, quarterly news magazines, marketing collateral materials, franchise intranets and other media.• Managed content on several franchise-facing websites for Merry Maids, Furniture Medic and ServiceMaster Clean using Microsoft SharePoint as well as a content management system.• Wrote presentation scripts for the 2011 ServiceMaster International Convention and the 2011 and 2012 Merry Maids Seminars.• Designed, updated, and produced content for special event websites.• Promoted a Merry Maids sweepstakes via Facebook and Twitter that increased Facebook "likes" by over 20%.• Helped compile user's manual for online customer response service. Show less