Experience

HUED

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Director of Customer Success

  • Feb 2022 - Present

  • Spearheading the development of a visionary strategic plan, focused on driving product adoption and ensuring exceptional customer experiences. • Negotiating and managing high-stakes contracts with executives at Vaseline/Unilever, VSP Global, and Mount Sinai resulting in robust business development and financial initiatives and strategies. • Developed and implemented tracking of key metrics, including ROI, VOI, and KPIs to ensure successful partnerships and long-term retention. • Spearheading the development of a visionary strategic plan, focused on driving product adoption and ensuring exceptional customer experiences. • Negotiating and managing high-stakes contracts with executives at Vaseline/Unilever, VSP Global, and Mount Sinai resulting in robust business development and financial initiatives and strategies. • Developed and implemented tracking of key metrics, including ROI, VOI, and KPIs to ensure successful partnerships and long-term retention.



ObjectiveHealth

• United States
• Research
• 1 - 100 Employee

• Director Of Business Development

  • Jul 2021 - Feb 2022

  • Demonstrated exceptional leadership as the Director of Development Analytics at ObjectiveHealth, orchestrating seamless integration among 27 new sites and research operations. Streamlined workflows, handoffs, and communication, resulting in an impressive $2,600,000 in closed initial investment business. • Proactively conducted a comprehensive marketplace analysis to identify and evaluate high-potential joint-venture candidates, meticulously assessing their alignment with desired attributes and strategic objectives. • Supported and facilitated focused efforts in establishing direct contact with key decision-makers, including CEOs, CMOs, and strategic physician advisors. Leveraged exceptional communication and relationship-building skills to foster crucial partnerships and engage stakeholders effectively. Show less



Medalogix

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Solutions Manager

  • Nov 2020 - May 2021

  • Led reporting, KPI, and ROI operations during a period of rapid growth which saw a 94% customer satisfaction rate and a 240% growth in revenue generated by cross-sell and up-sells.• Led the development of new product features and enhancements based on customer feedback and market research, resulting in a 35% improvement in user engagement and customer satisfaction.• Assisted in the implementation process to provide support to the data science and the implementation teams when choosing client-specific ROI targets for over 30 clients and 75 products. Show less

• Senior Client Success Manager

  • Jun 2019 - Nov 2020

  • Managed a team of 5 CSMs representing 30 clients and over $60,000,000 in ARR.• 3 straight years of exceeding revenue and margin targets, and increased year over year gross revenue of 100%.

• Manager of Client Development

  • Nov 2017 - Jun 2019

  • Procured and analyzed data with clients to ensure appropriate utilization and identification opportunities for improvement.• Developed cross-sell/upsell opportunities based on client needs and goals for long term success.