Experience

OperationsInc

• United States
• Human Resources Services
• 100 - 200 Employee

• Sales Operations & Lead Qualification Specialist

  • Jan 2022 - Present

• Customer Success Associate

  • Feb 2019 - Jan 2022



AvalonBay Communities

• United States
• Real Estate
• 700 & Above Employee

• Community Consultant

  • Aug 2016 - Jan 2019

  • Excellent track record of meeting and exceeding monthly sales goal • Provide a high level of customer service to prospective and current residents• Extensive knowledge of and ability to comply with Fair Housing Laws• Contact and manage leads with Salesforce to schedule appointments to view available apartments • Manage the move in, lease renewal, and move out processes • Conduct market surveys to understand the competitors and industry changes• Thorough knowledge of lease terms, specifications and all community policies• Educate residents on lease terms and community policies • Manage and resolve all resident questions and issues in a timely and professional manner• Completion of all required administrative forms (legal notices, itemized apartment receipts, applications)• Maintain confidential resident/applicant information (social security number, income, drivers license number) Show less

• Contingent Associate

  • Jun 2014 - Aug 2016

  • Leased apartments to prospective residents while providing a high level of customer service• Cold called prospective residents to set up tours to view the property• Responsible for maintenance of all resident files• Maintained confidential resident/applicant information (social security number, income, drivers license number)• Proficient use of Salesforce to manage resident and prospective resident accounts



Western Connecticut State University

• United States
• Higher Education
• 400 - 500 Employee

• Student Worker - Human Resources

  • May 2015 - Jun 2016

  • Greeted and assisted visitors with questions, determined needs and referred to appropriate staff member if necessary • Assisted with recruitments – updated applicant tracking spreadsheet, sent rejection letters • Provided assistance with new student hire paperwork, job information and employee ID numbers • Assisted with I9 verifications and background checks for new employees • Maintained confidentiality with all HR issues • Maintained employee files (physical and digital) • Assisted with a variety of HR-related projects Show less