Executive Director

• Feb 2023 - Present

Licensing Specialist

• Jun 2018 - Feb 2023

Program Administrator II Key communications interface for mental health, developmental disability, and substance use support providers, offering licensing and compliance support. Develop gap analysis tools and compliance guidelines to ensure all clients align with HIPAA regulations. Assess and review infrastructures for the Virginia Administrative Code for Licenses to assure compliance with industry regulations, standards, and best practices. Drive compliance across providers with their policies, licensing regulations, and Department of Justice (DOJ) mandates • Implemented repeatable process methodologies that offered a systematic approach to delivering solutions and achieving objectives. • Spearheaded reviews to drill down into issues and identify root causes; developed corrective actions and communicated impacts and changes. • Served as trainer and mentor for all new Licensing Specialists throughout the onboarding process. • Lead reviews of infrastructures for the Virginia Administrative Code for Licenses to assure compliance with industry regulations, standards, and best practices. • Drive compliance across providers with own policies, licensing regulations, and Department of Justice (DOJ) mandates • Implemented repeatable process methodologies that offered a systematic approach to delivering solutions and achieving objectives. • Spearheaded reviews to drill down into issues and identify root causes; developed corrective actions and communicated impacts and changes.

Consultant

• Aug 2010 - Jul 2018

Harnessed expertise and knowledge of policy development and leadership, coupled with a consultative approach to interface with senior leadership and internal teams to develop new policies that ensured compliance. Assessed, translated, and aligned individual, family, and business needs to deliver strategies that achieved essential goals—building strong relationships with senior leaders, and ensuring consistent and efficient communication that provided the rapid and accurate execution of project requirements. • Maintained a book of business for 15 regular clients, providing critical consultation to companies holding 500+ employees. • Coordinated with management and executive teams, providing team-building strategies, facilitating clinical groups, and delivering education that supported individuals in remaining aligned across team dynamics. • Composed policies for multiple notable mental health organizations across the community. • Directed key projects to develop and streamline business functions and issue resolution initiatives across all leadership channels. • Led evaluations that identified objectives and established benchmarks and metrics for group home facilities. • Assisted staff with the identification of individual skill or knowledge deficits; facilitated availability of learning opportunities and developed and administered a plan for development.

Program Manager

• Mar 2017 - Jun 2018

Recruited by the company based on past performance. Devised tactics and strategic plans that drove growth, including creative new marketing opportunities and bolstering community programs. Defined roles and lines of responsibility and authority in creating performance-based job descriptions. Coordinated and managed all Computerized Human Rights Information System (CHRIS) reports to investigators from the Office of Human Rights and Office of Licensing. Promoted a positive culture of accountability and competency in delivering quality care. Operated as a Case Manager, developing care plans, including assessments and evaluations. Coordinated with ancillary teams to orchestrate client assessments to determine further care plan requirements. • Led program analyses that identified attendance gaps; designed a questionnaire to target popular program initiatives and led implementation strategies, additionally went throughout the community to directly interface with families and pitch the program, increasing business by 40% in six months, delivering $450K per year. • Singular facilitator that opened a second facility in Norfolk, directing the entire lifecycle of the development project, including onboarding and recruiting functions, garnering 40 individuals; delivered a profit in two months and doubled the census in six months. • Leveraged strong counseling and resource management initiatives to serve as an advocate for mental health clients victimized by crime. • Targeted and recruited top talent, leading the onboarding process's full scope to build a team of high-caliber talent.

Sr. Victim Advocate

• Aug 2015 - Aug 2017

Delivered supportive services, including crisis intervention, information, and appropriate case management services for victims of domestic violence and sexual assault and family members, as needed. Served as an informed source of support to victims during the immediate crisis and collaborated with various community organizations and legal services to successfully support victims and internal programs. • Created and launched an in-service training program for the department that provided education and development for victim services to the Victim and Witness Program staff. • Created new policies for a grief group that was adopted for use by the state. • Key education support to victims and survivors, delivering the most up-to-date information on the Virginia Victim Fund and providing support in the submittal of applications.

Program Manager

• Apr 2014 - Oct 2014

• Devised strategies and developed business functions, process improvement initiatives and issue resolution strategies that drove the strategic direction of operations. • Created plans according to standards for excellent service and growth. • Coordinated research and analyses that targeted new marketing opportunities to bolster business growth and revenue. • Devised strategies and developed business functions, process improvement initiatives and issue resolution strategies that drove the strategic direction of operations. • Created plans according to standards for excellent service and growth. • Coordinated research and analyses that targeted new marketing opportunities to bolster business growth and revenue.

Program Manager & Trainer

• Dec 2009 - Apr 2014

• Drove growth by creating new marketing opportunities and bolstering community programs. • Coordinated and managed all Computerized Human Rights Information System (CHRIS) reports to provide to investigators at the Office of Human Right and Office of Licensing. • Additionally operated as a Case Manager, developing care plans, including assessments, and evaluations. • Led program analyses that identified attendance gaps; designed a questionnaire to target popular program initiatives and led implementation strategies, additionally went throughout the community to directly interface with families and pitch the program, increasing business by 40% in six months, delivering $450K per year. • Singular facilitator that opened a second faciality in Norfolk, directing the full lifecycle of the development project, including onboarding and recruiting functions, garnering 40 individuals; delivered a profit in two months and doubled the census on six months.