Experience

FotoFinder Systems, Inc.

• United States
• Medical Device
• 1 - 100 Employee

• Technical Support Representative

  • Oct 2021 - Present



Diamond Comic Distributors, Inc

• United States
• Manufacturing
• 100 - 200 Employee

• Technical Support – Point of Sales Specialist

  • Sep 2018 - Oct 2021

  Testing software, diagnosing problems, and providing technical customer support. Working with SQL databases, Retail Management Hero (RMH), Microsoft Store Operations RMS. Working with customers over the phone and in person at conventions. Assist customers with initial hardware and software setup, training and ongoing support. Liaison between IT staff, programmers, and customers. Testing software, diagnosing problems, and providing technical customer support. Working with SQL databases, Retail Management Hero (RMH), Microsoft Store Operations RMS. Working with customers over the phone and in person at conventions. Assist customers with initial hardware and software setup, training and ongoing support. Liaison between IT staff, programmers, and customers.



NewWave Telecom & Technologies, Inc.

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Intern

  • Jun 2017 - Sep 2017

  IT help desk, member of the internal IT department team. Responsibilities included: networking, wiring switches, crimping cables, troubleshooting, wiping computers, creating images, imaging laptops, updating drivers, EZoffice, Skype for business, Microsoft Stream, encrypting computers, TeamViewer, setting up new hires and training them in the system, connecting computers to the domain. IT help desk, member of the internal IT department team. Responsibilities included: networking, wiring switches, crimping cables, troubleshooting, wiping computers, creating images, imaging laptops, updating drivers, EZoffice, Skype for business, Microsoft Stream, encrypting computers, TeamViewer, setting up new hires and training them in the system, connecting computers to the domain.



InvotexIP, LLC

• United States
• Financial Services
• 1 - 100 Employee

• Intern

  • Jul 2015 - Aug 2015

  Preformed data analyses using Excel database functions for this royalty audit and forensic accounting firm. I used pivot tables for sorting, filtering and searching data; created graphs and presentation spreadsheets of results; preformed company and industry internet research. Preformed data analyses using Excel database functions for this royalty audit and forensic accounting firm. I used pivot tables for sorting, filtering and searching data; created graphs and presentation spreadsheets of results; preformed company and industry internet research.



ParenteBeard

• Administrative Staff

  • Jul 2014 - Aug 2014

  Organized large amounts of data and case files for this financial consulting firm. Organized large amounts of data and case files for this financial consulting firm.