Experience

Henry's

• Canada
• Retail
• 200 - 300 Employee

• Customer Support Manager

  • Apr 2021 - Present

• Customer Support Specialist

  • Feb 2020 - Apr 2021

• Marketing Coordinator

  • Oct 2018 - Apr 2021

  • Overseeing the planning and execution of omnichannel events, sales promotions, in-store displays and digital campaigns • Responsible for the coordination, production and execution of all tactical advertising and promotional campaigns • Governing the project board, organizing plan and prioritizing to ensure timelines are met• Supporting the successful take-to-channel execution of programs that support product, campaign and offer launches within the retail channel • Liaising with internal and external partners to develop collateral materials for on-site events, local partnerships, competitions, media outreach, branding, on-premise and retail store channels• Measuring the effectiveness of channel programs and recommending modifications as required• Acting as a voice of the customer combining business objectives and annual/seasonal strategies • Responsible for the contribution and support of annual and seasonal event-driven marketing campaigns



Digitec Trading Canada

• Markham

• Marketing Coordinator

  • May 2013 - Oct 2017

  • Implemented the company’s national marketing initiatives including website development, social media campaigns, distributor to dealer relations, and sales programs to drive brand’s visibility • Supported the team in analyzing marketing initiative’s performance against set objectives and KPIs to develop hindsight resulting in key learnings and best practices • Delivered community research, outreach, media tracking, event planning and other duties as assigned • Additional responsibilities include coordination of corporate and promotional events and trade shows • Responsible for leading the eCommerce operations across the company’s Shopify web portal and through marketplaces including Amazon, Staples and BestBuy • Handled the selection of product featured for high-level site placements based on performance and customer mindset • Worked with the in-house marketing team and external agencies in planning and executing online promotional campaigns covering activities such as web design, product photography, newsletter design, and distribution



Amplis Foto Inc

• Canada
• Wholesale Import and Export
• 1 - 100 Employee

• Marketing Coordinator

  • Jun 2012 - May 2013

  • Planned and coordinated marketing initiatives including media (magazine) outreach, retail dealer co-op advertising, and social media programs • Executed and analyzed marketing campaigns, working with other members of the team to develop strategies, objectives, targets and measures • Maintained website and social media and created content for the newsletter and Press Releases for media outlets • Monitored and organized the company’s marketing merchandise • Analyzed sales opportunities and promotions, researched and set up the in-rebate program, that increased sales by 12%



The Mobile Shop

• Canada
• Retail
• 300 - 400 Employee

• Store Manager

  • Aug 2011 - May 2012

  • One of the founding store managers of a new brand initiative from Loblaws Corp. • Instrumental in hiring and coaching the store team members and driving them to achieve the desired sales goals • Implemented innovative sales strategies that attracted and retained clients and helped achieve 110% of the budgeted sales • Was appreciated by the management for consistently achieving the P&L targets • Gained skills in Coaching, Time Management, Team Building, Merchandising, and Operational Compliance • Named as the district’s official Training Manager, responsible for developing future leaders throughout the GTA across 8 stores



TELUS Business

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Store Manager

  • Sep 2007 - Jul 2011

  • Optimized the location’s resources to maximize customer experience, associate experience, quality of operations, innovation and financial performance while ensuring image matches corporate guidelines. • Successfully handled the opening and closing rituals of a seasonal kiosk, hired and mentored 13 members and consistently achieved the budgeted sales for 3 consecutive years • Optimized the location’s resources to maximize customer experience, associate experience, quality of operations, innovation and financial performance while ensuring image matches corporate guidelines. • Successfully handled the opening and closing rituals of a seasonal kiosk, hired and mentored 13 members and consistently achieved the budgeted sales for 3 consecutive years



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Nov 2006 - Sep 2007

  Assisted the store manager with managing both team and finances. Responsibilities included creating a budget forecast weekly based on both current trend and year-over-year performance, creating a weekly schedules for a team of up to 50 people based on traffic patterns, as well as act as manager on duty during scheduled shifts ensuring that targets are met, location was merchandised according to standards, and operational procedures were being correctly followed. Assisted the store manager with managing both team and finances. Responsibilities included creating a budget forecast weekly based on both current trend and year-over-year performance, creating a weekly schedules for a team of up to 50 people based on traffic patterns, as well as act as manager on duty during scheduled shifts ensuring that targets are met, location was merchandised according to standards, and operational procedures were being correctly followed.



Blockbuster Video Scarborough

• Assistant Store Manager

  • Jan 2003 - Nov 2006

  Initially hired as a customer service representative, I was successfully promoted to a shift supervisor in 2003 and then to Assistant Store Manager in 2004. Responsibilities included being manager on duty during shifts, ensuring that the location achieved it’s budgeted performance, as well as various administrative duties (operational, HR, merchandising, etc). Key accomplishments included managing and facilitating the Games Rush section of the store (4th highest revenue grossing in country), increasing rental revenue 68% year over year, and retail increase of 76% year over year.