Matthew Franzel
Manager, Information Systems and Client Success at Medical Advantage- Claim this Profile
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Bio
Credentials
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Notary Public Commission
State of FloridaMar, 2021- Sep, 2024 -
HIPAA Business Associate
Live ComplianceJun, 2021- Sep, 2024
Experience
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Medical Advantage
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Manager, Information Systems and Client Success
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Aug 2018 - Present
Manages day to day operations of dozens of company servers, workstations, telephony systems, and fiber internet systems. Design and implement network changes in-office and monitor wired and wireless throughput. Manages over 1,000 client domains and developed client websites. Manages dozens of client and public facing web servers and technologies including DotNetNuke (DNN), WordPress, MySQL, Microsoft IIS, Apache, PHP, Windows Server and Ubuntu server. Uses both graphical user interfaces (GUI) and command line interfaces (CLI) to perform system and server upgrades as well as test and implement future features, patches and updates. Proficient in and utilizes on a daily basis Amazon AWS services such as RDS, Route53, EC2, CloudFront and CloudWatch among other services as well.Oversees and manages inbound client success inquiries via ticketing systems, emails and phone calls. Manages multiple support and development staff to attend to and fix client issues that may arise as well as assign out work orders to the appropriate departments. Ensures client calls and emails are handled in an appropriate amount of time by monitoring system statistics.
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Manager, Information Technology
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May 2017 - Aug 2018
Manages day to day operations of dozens of company servers, workstations, telephones, and internet. Design and implement network changes in-office. Perform quality control on websites being developed and advise appropriate changes to be made. Manages over 1,000 client domains and developed client websites. Performs security audits on all internal and external facing servers. Manages multiple client and public facing web servers performing upgrades as well as testing and implementing future features, patches and updates.
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Automotive Consultants of Hollywood
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United States
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Manager, Information Technology & Digital Marketing
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Jun 2016 - May 2017
Manage the IT and Digital Marketing departments. Work with other departments to make sure available car inventory is blasted to contacts at correct times on multiple platforms as well as updating inventory on dozens of websites and databases. Responsible for making sure all networks and computer systems are functioning in the proper manner as well as diagnosing and fixing issues that may arise with the same systems. Manage the IT and Digital Marketing departments. Work with other departments to make sure available car inventory is blasted to contacts at correct times on multiple platforms as well as updating inventory on dozens of websites and databases. Responsible for making sure all networks and computer systems are functioning in the proper manner as well as diagnosing and fixing issues that may arise with the same systems.
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Senior Networking Administrator
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Mar 2010 - May 2017
• Responsible for managing all organization technologies and providing technology support (both workstation computers and mobile devices support) • Analyzed systems and processes; maintained networks; configured email system; and designed, developed and maintained Web-based applications • Implemented multiple cloud based systems such as Microsoft Exchange, multiple PBX systems (3CX, Elastix etc), OSTicket, and Pydio web-based file servers • Maintained network security with various software and hardware firewalls • Installed, monitored and maintained WAN, LAN and WLAN connections at locations around the world • Provided 24/7 tier 1-3 helpdesk support to C-level executives and some end users using phone, remote sessions and ticketing software • Worked with and supported most vendor hardware such as Ubiquiti, Trendnet, Cisco, D-Link and Apple • Repaired user devices such as iPhone and Macs when necessary
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Cardinal Point Partners, LLC
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United States
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Director, Information System Services
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Jan 2006 - May 2017
• Responsible for managing all organization technologies and providing technology support (both workstation computers and mobile devices support) • Analyzed systems and processes; configured email system; and maintained networks • Implemented and managed multiple cloud and onsite systems and services such as Microsoft Exchange, Active Directory, NAS devices • Installed, monitored and maintained WAN, LAN and WLAN connections at multiple office sites • Formatted and imaged Macs and PCs as needed • Setup, imaged, configured and installed workstations as necessary • Maintained network security with various software and hardware firewalls • Provided 24/7 tier 1-3 helpdesk support to C-level executives and end users using remote sessions and ticketing software • Worked with and supported most vendor hardware such as Ubiquiti, Trendnet, Cisco, D-Link and Apple
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Apple
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Indonesia
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Software Development
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1 - 100 Employee
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Family Room Specialist
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Apr 2015 - Jun 2016
Responsible for repairing relationships with customers, diagnosing hardware and software issues with iPhone, iPad, iPod, Apple Watch and Mac. • Resolve issues related to iCloud and iTunes sync to iOS devices. • Fix iOS and OS X issues pertaining to the core OS and OS components such as file system integrity • Use internal company programs such as MobileGenius, Concierge and iDesk to assist in on-floor operations Responsible for repairing relationships with customers, diagnosing hardware and software issues with iPhone, iPad, iPod, Apple Watch and Mac. • Resolve issues related to iCloud and iTunes sync to iOS devices. • Fix iOS and OS X issues pertaining to the core OS and OS components such as file system integrity • Use internal company programs such as MobileGenius, Concierge and iDesk to assist in on-floor operations
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Consumer Electronics Association
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United States
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Civic and Social Organizations
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Press Room Manager
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Jan 2014 - Jan 2014
Responsible for handling media inquiries in press rooms, seating media, photographers and broadcasters at CES Keynote events, and bringing footage of events back to the press room. Assisted the Communications Department as needed for the duration of 2014 International CES. Responsible for handling media inquiries in press rooms, seating media, photographers and broadcasters at CES Keynote events, and bringing footage of events back to the press room. Assisted the Communications Department as needed for the duration of 2014 International CES.
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Press Room Manager
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Jan 2013 - Jan 2013
Responsible for handling media inquiries in press rooms, seating media, photographers and broadcasters at CES Keynote events, and bringing footage of events back to the press room. Assisted the Communications Department as needed for the duration of 2013 International CES. Responsible for handling media inquiries in press rooms, seating media, photographers and broadcasters at CES Keynote events, and bringing footage of events back to the press room. Assisted the Communications Department as needed for the duration of 2013 International CES.
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Press Room Manager
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Jan 2012 - Jan 2012
Responsible for handling media inquiries in press rooms, seating media, photographers and broadcasters at CES Keynote events, and bringing footage of events back to the press room. Assisted the Communications Department as needed for the duration of 2012 International CES. Responsible for handling media inquiries in press rooms, seating media, photographers and broadcasters at CES Keynote events, and bringing footage of events back to the press room. Assisted the Communications Department as needed for the duration of 2012 International CES.
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Press Room Manager
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Jan 2011 - Jan 2011
Responsible for handling media inquiries in press rooms, seating media, photographers and broadcasters at CES Keynote events, and bringing footage of events back to the press room. Assisted the Communications Department as needed for the duration of 2011 International CES. Responsible for handling media inquiries in press rooms, seating media, photographers and broadcasters at CES Keynote events, and bringing footage of events back to the press room. Assisted the Communications Department as needed for the duration of 2011 International CES.
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Education
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2011 - 2015
Full Sail University
Bachelor of Science (BS), Digital Cinematography -
2010 - 2011
Lynn University
Bachelor of Arts (BA), Radio, Television, and Digital Communication
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