Matthew Dickey

IT Systems Engineer at Portland Internetworks
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Contact Information
us****@****om
(386) 825-5501
Location
Portland, Oregon Metropolitan Area

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Credentials

  • Coaxial Cable Crimping
    RFS - Radio Frequency Systems
    Jul, 2015
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Jun, 2019
    - Nov, 2024

Experience

  • Portland Internetworks
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Systems Engineer
      • Jun 2022 - Present

  • Phoenix Technology (Vancouver & Portland)
    • United States
    • Computer Networking Products
    • 1 - 100 Employee
    • Field Technician
      • Aug 2020 - Jul 2022

  • HBS Systems I Equipment Dealership Management Software, ERP
    • United States
    • Software Development
    • 1 - 100 Employee
    • System Integration Technician
      • Feb 2016 - Aug 2020

      Recruited as a Hardware Support Technician. Promoted to Systems Integration Technician in November 2017. • Design, implementation, and management of various scales of customer network topologies. • Research and development of configuration and deployment processes for new equipment and services. • Configuration, documentation, and support for assets deployed both internally and on client premises. • Provisionment of desktop support services for all departments of the US headquarters office. • Salesforce-driven Customer Service Representative supporting clients by phone, email, and RDP services. • System building, troubleshooting, and repair of rack-mounted servers and workstations. Show less

  • WLanJV
    • United States
    • Internet
    • 1 - 100 Employee
    • Project Manager
      • Feb 2014 - Dec 2015

      Recruited as a Service Technician for the Dallas branch. Promoted to Project Manager in November 2014. • Coordination of company efforts surrounding the design, installation, and maintenance of major projects such as their Distributed Antenna Systems, IVR systems, and spectrum savers. • Customer Service Representative and on-call Service Technician utilizing a support ticket system to manage customer inquiries and service requests for both CPE and PE equipment. • Installation and maintenance of DSL and PtMP radio devices (UBNT/Microtik), from consumer level to enterprise. • Management of assets, documentation of their deployment, and reporting. Show less

Education

  • Richland Community College
    Associate of Science - AS
    2011 - 2014

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