Experience

Point Monitor Corporation

• United States
• Construction
• 1 - 100 Employee

• Service Dispatcher

  • Apr 2022 - Present

  Coordinate w/ multiple departments to ensure job completion Monitor field technicians for efficiency and accuracy Process customer service requests and place orders Coordinate w/ multiple departments to ensure job completion Monitor field technicians for efficiency and accuracy Process customer service requests and place orders



Queen Chili

• Oregon City, Oregon, United States

• Owner

  • May 2021 - May 2023



River City Rush Delivery Inc

• United States
• Truck Transportation
• 1 - 100 Employee

• Logistics Operations

  • Dec 2018 - Jul 2021



Transmark Cartage Services

• Portland, Oregon Area

• Delivery Service Coordinator

  • Dec 2016 - Dec 2018



Securus Payments

• Customer Service Supervisor

  • Feb 2015 - Dec 2015

  Assist escalated merchants resolve high tension situations Design and implement programs and procedures for streamlining customer data and departmental procedure Supervise a team of 7-10 employees in customer service and technical support performance Work directly with executive level staff to improve performance of department and company Review employee performance. Interview and hire new employees Address and respond to Better Business Bureau complaints and concerns Assist escalated merchants resolve high tension situations Design and implement programs and procedures for streamlining customer data and departmental procedure Supervise a team of 7-10 employees in customer service and technical support performance Work directly with executive level staff to improve performance of department and company Review employee performance. Interview and hire new employees Address and respond to Better Business Bureau complaints and concerns



Merchant Services, Inc

• Customer Service Lead

  • Jun 2010 - Feb 2014

  • Assist merchants in understanding processing statements and deposits • Design and implement programs and procedures for streamlining customer data • Track transactions and deposits through multiple processing and banking institutions • View and maintain integrity of secure and personal information • Assist merchants in understanding processing statements and deposits • Design and implement programs and procedures for streamlining customer data • Track transactions and deposits through multiple processing and banking institutions • View and maintain integrity of secure and personal information



Habitat for Humanity

• Donations Coordinator

  • Jan 2009 - Jan 2010

  Asses viability of Material Donations for retail via phone and email Solicit donations from both local and national manufacturers and retail distributors Coordinate pick up of items throughout south OrangeCounty on a daily basis Work with local affiliates to distribute necessary product through Southern California Asses viability of Material Donations for retail via phone and email Solicit donations from both local and national manufacturers and retail distributors Coordinate pick up of items throughout south OrangeCounty on a daily basis Work with local affiliates to distribute necessary product through Southern California



Clear Member Services

• Member Services Attendant

  • Jan 2008 - Jan 2009

  Assist members in passing through TSA security Enroll new members in program Assess validity of various forms of Government ID's for enrollment Interact with both customers and Government security officers to ensure comfort and security of all patrons Assist members in passing through TSA security Enroll new members in program Assess validity of various forms of Government ID's for enrollment Interact with both customers and Government security officers to ensure comfort and security of all patrons