Experience

Innosoft, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Customer Relations Manager & Tax Preparation Specialist

  • Nov 2014 - Aug 2018

  • Promoted from Customer Service Representative to Manager within two years • Supervised, trained, delegated call center staff in conflict resolution, technical support, and sales • Obtained PTIN and specialized in preparation and audits of Form 1040 Individual Tax Returns • Facilitated strategy meetings and maintained communication between depts (advertising, marketing, operations, and engineering) to maximize website efficiency and productivity • Executed financial transactions… Show more • Promoted from Customer Service Representative to Manager within two years • Supervised, trained, delegated call center staff in conflict resolution, technical support, and sales • Obtained PTIN and specialized in preparation and audits of Form 1040 Individual Tax Returns • Facilitated strategy meetings and maintained communication between depts (advertising, marketing, operations, and engineering) to maximize website efficiency and productivity • Executed financial transactions and wire transfers: Checks, ACH, Credit, Chase Paymentech, etc. • Provided client services through telephone, e-mail, live chat, and internal messages systems. • Handled 25-50+ phone calls daily: advising in tax law and compliance with IRS publications Show less • Promoted from Customer Service Representative to Manager within two years • Supervised, trained, delegated call center staff in conflict resolution, technical support, and sales • Obtained PTIN and specialized in preparation and audits of Form 1040 Individual Tax Returns • Facilitated strategy meetings and maintained communication between depts (advertising, marketing, operations, and engineering) to maximize website efficiency and productivity • Executed financial transactions… Show more • Promoted from Customer Service Representative to Manager within two years • Supervised, trained, delegated call center staff in conflict resolution, technical support, and sales • Obtained PTIN and specialized in preparation and audits of Form 1040 Individual Tax Returns • Facilitated strategy meetings and maintained communication between depts (advertising, marketing, operations, and engineering) to maximize website efficiency and productivity • Executed financial transactions and wire transfers: Checks, ACH, Credit, Chase Paymentech, etc. • Provided client services through telephone, e-mail, live chat, and internal messages systems. • Handled 25-50+ phone calls daily: advising in tax law and compliance with IRS publications Show less



Minuteman Parking Company

• United States
• Hospitality
• 1 - 100 Employee

• Valet Manager, Attendant, & Concierge

  • Jul 2010 - Oct 2014

  • Responsible for site supervision as well as the training and coordination of parking attendants • Oversaw courtesy patrol and security of parking garage and perimeter of the location • Accommodated tenants and handled client inquiries, facilitated use of site venues for events • Responsible for site supervision as well as the training and coordination of parking attendants • Oversaw courtesy patrol and security of parking garage and perimeter of the location • Accommodated tenants and handled client inquiries, facilitated use of site venues for events



Union Street Catering Company

• San Francisco, CA

• Waiter & Butler

  • Sep 2013 - May 2014

  - Served among diverse teams of catering professionals for high-profile corporate events - Performed various duties other than waiting such as training, general upkeep, and security, etc. - Gained further experience in team work, hospitality, and people skills in fast-paced environments - Served among diverse teams of catering professionals for high-profile corporate events - Performed various duties other than waiting such as training, general upkeep, and security, etc. - Gained further experience in team work, hospitality, and people skills in fast-paced environments



Santa Monica College

• United States
• Higher Education
• 700 & Above Employee

• President's Ambassador & Peer Mentor

  • Aug 2010 - Jun 2011

  - Promoted college life and campus involvement through information tables set-up around campus - Provided support and assistance to the College and Student Government Presidents - Conducted weekly advising appointments with prospective and newly admitted students - Promoted college life and campus involvement through information tables set-up around campus - Provided support and assistance to the College and Student Government Presidents - Conducted weekly advising appointments with prospective and newly admitted students



Mood Media

• United States
• Technology, Information and Media
• 700 & Above Employee

• Artist & Repertory Dept. Intern

  • Jun 2008 - Oct 2008

  - Sorted and rated library of music submitted and acquired from new artists - Researched and gained deeper perspective on musical classification (genres, styles, etc.) - Assisted and observed interactions and negotiations with clients - Sorted and rated library of music submitted and acquired from new artists - Researched and gained deeper perspective on musical classification (genres, styles, etc.) - Assisted and observed interactions and negotiations with clients



Sports 360

• Mar Vista, CA

• Research & Data Entry Specialist

  • Jan 2008 - Apr 2008

  - Analyzed sports statistics via internet resources - Compiled and gathered information into a database for web-based company - Researched various web-page layouts and designs for new website - Analyzed sports statistics via internet resources - Compiled and gathered information into a database for web-based company - Researched various web-page layouts and designs for new website