Matthew Wright
Network Administrator at National Association of Letter Carriers (NALC)- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Amazon Web Services Solutions Architect Associate
Amazon Web Services (AWS)Mar, 2022- Oct, 2024 -
Amazon Web Services Cloud Practitioner
Amazon Web Services (AWS)Nov, 2021- Oct, 2024
Experience
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National Association of Letter Carriers (NALC)
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United States
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Government Relations Services
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1 - 100 Employee
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Network Administrator
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Feb 2020 - Present
• Performs Tier 2 and 3 Technical Support tasks to resolve Network issues and Cyber Security issues • Provides great customer service for over 400 employees across the nation • Configures Citrix profiles and increased Cloud-based computer usage by 80% • Creates users, profiles, groups and maintains accounts in Active Directory • Performs monthly Network updates and troubleshooting for Networks across the country • Maintains VLANs and LAN configurations, updates, and security • Responsible for incorporating and converting users to Azure r • Installs and edits Software scripts via PowerShell for configuring computer ease of use and setting up profiles • Maintains and configure Cisco switches for Networking • Executes Security tests over Networks including incorporating MFA • Creates documentations that are user friendly for complex IT implementations • Translates complex technical issues into digestible language for non-technical users. Show less
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USDA
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United States
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Government Administration
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700 & Above Employee
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IT Specialist
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May 2017 - Feb 2020
• Responsible for on-boarding training to new staff • Provided Troubleshooting to customers for various software applications and for physical/Hardware parameters. • Assisting ISO Help Desk team with providing Tl IT support to over 400 ERS customers • Providing help with troubleshooting over 200 personal computers software. • Put over 100 customers on active client and on to the networks domain. • Receives and enters calls into the automated call logging system and monitors call logs for timely resolution of calls. Reports on outstanding calls. Adjust assignments to address problem areas and unusual circumstances. Conducts follow-up calls to gather user input on services. • Setup agency workstations and laptops for interns, new employees and existing employees • Maintains computers, peripheral devices, and application software. Responsible for software set-up and configuration to resolve problems. Show less
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Education
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2015 - 2019
University of Maryland University College
3.0
Community
