Head of Operations (Apprenticeships & Management Quals)

• Oct 2020 - Present

Head of Program Management (Apprenticeships & Management Degrees)

• Feb 2020 - Oct 2020

Program Manager - Degree Programs

• Mar 2018 - Feb 2020

Unemployed

• Oct 2017 - Mar 2018

Unemployed having relocated to Prague with family. Pursued continued professional development in completion of courses such as Lean Six Sigma and HR. Unemployed having relocated to Prague with family. Pursued continued professional development in completion of courses such as Lean Six Sigma and HR.

National Operations Manager

• Jan 2017 - Sep 2017

• Developed and introduced career framework and salary scheme for over 1200 staff.• Built and improved important data analytic tools, such as a monthly management report to enable managers to effectively track staff performance, KPIs and bonus initiatives • Developed key operational systems and procedures, including Service Level Agreements for Payroll and Recruitment and Quality Assurance Audits to aid effective management of over 60 centres nationally.

Senior Regional Production Manager

• Oct 2015 - Dec 2016

• National responsibility for development and management of key operational systems & initiatives to aid effective management of centres.• Management of recruitment allocations, training and onboarding regionally for 150 staff annually• Oversaw academic production of four large schools in Shanghai. • Led, coached and mentored academic staff (managers and teachers) through recruitment, quality training via Learner Management System and regular face to face meetings.• Liaison with in house departments on materials development and recruitment, including managing successful implementation of key market products Show less

Regional Production Manager

• Jun 2013 - Sep 2015

• Oversaw academic production of four large schools in Shanghai. • Led, coached and mentored academic staff (managers and teachers) through recruitment, quality training via Learner Management System and regular face to face meetings.• Liaison with in house departments on materials development and recruitment, including managing successful implementation of key market products

Programmes Manager - Operations

• Jan 2012 - Aug 2012

• Managed relationship with six host schools over provision of all services and facilities, working closely with these centres to develop a strong relationship for the benefit of Bell and customers.• Led teams in resourcing all study abroad programmes including recruitment, onboarding and training of all temporary staff and management of 3000 student arrivals/departures per summer • Led quality assurance visits to sites to monitor and evaluate course delivery in line with industry and accreditation standards.• Managed the costing, quotations and planning for the all programmes across multiple centres, including transportation, venue and external vendor contracts Show less

Programme Manager/Deputy Head

• Apr 2008 - Dec 2011

• Managed relationship with six host schools over provision of all services and facilities, working closely with these centres to develop a strong relationship for the benefit of Bell and customers.• Led teams in resourcing all study abroad programmes including recruitment, onboarding and training of all temporary staff and management of 3000 student arrivals/departures per summer • Led quality assurance visits to sites to monitor and evaluate course delivery in line with industry and accreditation standards.• Managed the costing, quotations and planning for the all programmes across multiple centres, including transportation, venue and external vendor contracts Show less

Senior Programme Executive

• Feb 2006 - Mar 2008

• Principally responsible for the development of open enrolment programmes, including; the planning of study tours and external supplier contracts to agreed budgets.• Management of coach and venue bookings and reporting on this to a line manager.• Directed and taught courses as required, with overall responsibility for student welfare and program outcomes.• Liaising with host schools over provision of academic and social facilities and visits to sites to monitor and evaluate courses and report findings to line managers. • Responsible for research and analysis of potential and competitor sites; including helping to identify new centres and working closely with these centres to develop a strong host school relationship. Show less

Director of Studies

• Apr 2005 - Dec 2005

• Direct line management of teams of over 30 staff achieved through training, regular meetings, pastoral care/advice and conflict resolution where needed. • Academic management of 23 schools in the Japanese district, through scheduling of teachers, development of advertising initiatives and regular audits of the schools. • Data analysis and reporting on recruitment requirements, student numbers, teaching hours, profitability of district. • Direct line management of teams of over 30 staff achieved through training, regular meetings, pastoral care/advice and conflict resolution where needed. • Academic management of 23 schools in the Japanese district, through scheduling of teachers, development of advertising initiatives and regular audits of the schools. • Data analysis and reporting on recruitment requirements, student numbers, teaching hours, profitability of district.

Director of Studies

• Mar 2004 - Mar 2005

• Managed full staff recruitment cycle for all schools in China including franchises • Created and led onboarding and training for all teachers and managers • Course/Programme/Event development for specific markets, such as residential courses that met high academic standards and client demands. • Managed full staff recruitment cycle for all schools in China including franchises • Created and led onboarding and training for all teachers and managers • Course/Programme/Event development for specific markets, such as residential courses that met high academic standards and client demands.

Assistant Director of Studies

• Mar 2003 - Mar 2004

• Direct line management of academic team achieved through training, regular meetings, pastoral care/advice and conflict resolution where needed. • Led onboarding and training for all teachers and managers • Course/Programme/Event development for specific markets, such as residential courses that met high academic standards and client demands. • Regular teaching of a range of classes both group and one to one, including young learners, adults, business and IELTS. • Direct line management of academic team achieved through training, regular meetings, pastoral care/advice and conflict resolution where needed. • Led onboarding and training for all teachers and managers • Course/Programme/Event development for specific markets, such as residential courses that met high academic standards and client demands. • Regular teaching of a range of classes both group and one to one, including young learners, adults, business and IELTS.

Teacher

• Aug 2000 - Mar 2003

• Regular teaching of a range of classes both group and one to one, including young learners, adults, business and IELTS. • Led training of new teachers in how to teach young learners. • Regular teaching of a range of classes both group and one to one, including young learners, adults, business and IELTS. • Led training of new teachers in how to teach young learners.