Matthew West
Engineering Manager at ARG - IT Clarity- Claim this Profile
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Bio
Jeff Scannell
Matt is one of the few vendors I work with that goes above and beyond the usual expectations. He continues to be an amazing source of information when it comes to telecom and is willing to go the extra mile to get things done. It is refreshing to find someone in a service industry that truly cares for the customers they serve.
Shane Fernandez
We have worked with Matt on several projects over the past few years. What he brings to the IT industry is not the norm. You will see this difference by how he serves people, I remember a few years back, one of the first projects we worked on together Matt made the comment, "We want what we do here to be a good experience for the customer." That's who Matt is. That speaks of his character. Not just smart business but good ethics. Here are few qualities he brings to every project he is involved in: Customers time is valued, implementations are organized, thoroughness, aware of the impact on the customer during transitions, resolve technical issues with quick resolutions and always strives to make every experience to be a good customer experience.
Jeff Scannell
Matt is one of the few vendors I work with that goes above and beyond the usual expectations. He continues to be an amazing source of information when it comes to telecom and is willing to go the extra mile to get things done. It is refreshing to find someone in a service industry that truly cares for the customers they serve.
Shane Fernandez
We have worked with Matt on several projects over the past few years. What he brings to the IT industry is not the norm. You will see this difference by how he serves people, I remember a few years back, one of the first projects we worked on together Matt made the comment, "We want what we do here to be a good experience for the customer." That's who Matt is. That speaks of his character. Not just smart business but good ethics. Here are few qualities he brings to every project he is involved in: Customers time is valued, implementations are organized, thoroughness, aware of the impact on the customer during transitions, resolve technical issues with quick resolutions and always strives to make every experience to be a good customer experience.
Jeff Scannell
Matt is one of the few vendors I work with that goes above and beyond the usual expectations. He continues to be an amazing source of information when it comes to telecom and is willing to go the extra mile to get things done. It is refreshing to find someone in a service industry that truly cares for the customers they serve.
Shane Fernandez
We have worked with Matt on several projects over the past few years. What he brings to the IT industry is not the norm. You will see this difference by how he serves people, I remember a few years back, one of the first projects we worked on together Matt made the comment, "We want what we do here to be a good experience for the customer." That's who Matt is. That speaks of his character. Not just smart business but good ethics. Here are few qualities he brings to every project he is involved in: Customers time is valued, implementations are organized, thoroughness, aware of the impact on the customer during transitions, resolve technical issues with quick resolutions and always strives to make every experience to be a good customer experience.
Jeff Scannell
Matt is one of the few vendors I work with that goes above and beyond the usual expectations. He continues to be an amazing source of information when it comes to telecom and is willing to go the extra mile to get things done. It is refreshing to find someone in a service industry that truly cares for the customers they serve.
Shane Fernandez
We have worked with Matt on several projects over the past few years. What he brings to the IT industry is not the norm. You will see this difference by how he serves people, I remember a few years back, one of the first projects we worked on together Matt made the comment, "We want what we do here to be a good experience for the customer." That's who Matt is. That speaks of his character. Not just smart business but good ethics. Here are few qualities he brings to every project he is involved in: Customers time is valued, implementations are organized, thoroughness, aware of the impact on the customer during transitions, resolve technical issues with quick resolutions and always strives to make every experience to be a good customer experience.
Credentials
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Marine Radio Operator Permit
FCCDec, 2022- Nov, 2024 -
Microsoft Office 365: Administration
LinkedInJun, 2019- Nov, 2024 -
PRINCE2 2017
AXELOS Global Best PracticeDec, 2018- Nov, 2024 -
ITIL Foundation
AXELOS Global Best PracticeAug, 2018- Nov, 2024 -
Allworx PBX
AllworxJun, 2014- Nov, 2024 -
25 GRT Master
US COAST GUARDOct, 2022- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceMar, 2022- Nov, 2024 -
CompTIA Network+
CompTIAMar, 2020- Nov, 2024
Experience
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ARG - IT Clarity
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Engineering Manager
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Apr 2020 - Present
Privileged to guide ARG's Engineering team as we assist internal and external customers with Strategy, Design, Implementation, Operation, and Continual Service Improvement of their technology environments.
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Senior Engineer
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2019 - Apr 2020
Engineer with holistic view of network Infrastructure utilized to ensure business IT needs align with overall company objectives. Provide technology guidance around best practices & industry standards while creating road maps to drive toward digital transformation. Regularly make Visio drawings to demonstrate current and future IT architecture to ensure stakeholders see how current and future technologies meet needs of an organization. Provide guidance on how to integrate change through a maintainable, Agile, efficient process. Stay actively engaged throughout transformation engagement by following ITIL principals. Show less
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Implementation Engineer
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Mar 2012 - Apr 2019
As an Implementation Engineer I act as a liaison between Providers and Customers by sitting on the customers side of the table throughout an IT Service Delivery process. I have installed hundreds of instances of UCaaS, SD WAN, SIP, DIA, PRI, and MPLS with over seventy different providers. For many customers a combination of services from disparate providers is the best solution. Early in the sales cycle I perform a Site Survey to ensure we are not presenting solutions that are in search of problems. I create Visio's of current and future network typologies to ensure all stakeholders understand changes. My goal is always to present the best possible network environment for our customers based comparison of information discovered and the clients current and future needs. Frequently we can provide a better client experience while using existing infrastructure. During an Implementation I present an element of calm in a sea of chaos, supervising contractors and carrier technicians as they manipulate critical infrastructure. I work as an extension of client staff that has knowledge of carrier infrastructure, cabling, switching, routing and how they interact with equipment in a client LAN room. The Implementation Engineer position requires analytical thinking and the ability to act independently and decisively. I have regular exposure to every type of voice and data platform on the market, tying new cutting edge technologies into existing client topology. For existing customers I shift to IT Service Management, ensuring a clients end users are getting the service expected from IT service products delivered and installed. If end users are not adapting to new technologies I ensure additional training is addressed. If service issues arise I stop finger pointing by physically interrupting service at the carrier hand off, performing root cause analysis by testing both upstream and down. My ability to jump in the middle of a circuit results in greatly reduced outage times. Show less
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Communications
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Jan 2006 - Dec 2011
Participated in weekly National Staff Operations meetings to bring field issues to light. Meter SME for Northern Virginia region. Served as acting manager of twenty technicians for one year; controlled access rights to systems and assets. Daily responsibilities included working with customers to asses their needs by providing expert knowledge of multiple LAN / WAN network components for available solutions. Assist customers with integration of multiple devices such as computers, servers, printers, wireless devices and other peripheral equipment into networks. Plan and implement cabling topologies, network cabling placement, repair, installation, splicing, testing, monitoring, maintenance and certification of telecommunications fiber optic, Cat5e, Cat6 and Coaxial cables as well as Routers, Switches and Hubs. Installation testing, maintenance, troubleshooting and fault isolation for complete network from operating system and application software to cable and Central Office in multiple locations. While working at Verizon I identified an outside plant training glitch and provided a solution that saved the company $5M annually. Show less
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LTS Institute
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Tashkent, Uzbekistan
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Instructor
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Sep 2002 - Apr 2004
. Served as English language and TOEFL instructor (reading, writing, and speaking) to young professionals taking intermediate and advanced language training. Designed and implemented three popular classes; over one hundred students graduated from the program. . Served as English language and TOEFL instructor (reading, writing, and speaking) to young professionals taking intermediate and advanced language training. Designed and implemented three popular classes; over one hundred students graduated from the program.
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Sunbelt Rentals, Inc.
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United States
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Retail
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700 & Above Employee
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Dispatcher/Driver
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Jan 2000 - Jan 2002
Responsible for moving construction equipment through the Washington, DC area with a tractor trailer. Promoted to dispatcher of ten drivers. Recognized by company management for presenting a way to meet US EPA standards five years early by changing the type of fuel used. Responsible for moving construction equipment through the Washington, DC area with a tractor trailer. Promoted to dispatcher of ten drivers. Recognized by company management for presenting a way to meet US EPA standards five years early by changing the type of fuel used.
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Head Coach
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Jul 1992 - Mar 2000
I successfully ran a Summer Camp that was Attended by 35+ teenagers for 6 years. I also placed 4 Kids on the US Canoe and Kayak Junior National Team. I successfully ran a Summer Camp that was Attended by 35+ teenagers for 6 years. I also placed 4 Kids on the US Canoe and Kayak Junior National Team.
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Office World
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United States
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Consumer Goods
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1 - 100 Employee
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Warehouse Manager
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Jan 1995 - Jan 1996
Supervised three staff, dispatched the delivery of office products throughout the Reston/Herndon area. Supervised three staff, dispatched the delivery of office products throughout the Reston/Herndon area.
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Interior Communications Electrician 3rd Class
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Jan 1989 - Jan 1992
Interior communications electricians install, maintain and repair the equipment needed for interior communications within ships and shore facilities. These communication systems include public address systems, interior telephone systems, alarm systems, engine telegraphs to communicate orders for changes in engine speed from the bridge (ship's command station) to the engine room, certain kinds of ship control and equipment monitoring devices, the ship's gyrocompass, the rudder position indicator, audio-visual equipment for the ship's TV entertainment systems, advanced navigation and various other equipment. The duties performed by ICs include: Maintaining and repairing interior communications systems; Preparing and interpreting blueprints, wiring diagrams and sketches; Installing and inspecting dry cell and storage batteries; Recharging wet cell batteries; Testing interior communications and gyrocompass equipment; Installing telephone and other communications circuits, boxes, switchboards and bell buzzer systems; Maintaining propulsion ordering and indicating systems; Maintaining tactical plotters and dead reckoning equipment; Maintaining and operating broadcast TV and radio systems and SITE (Shipboard Information, Training and Entertainment) CCTV systems; Maintaining and repairing shipboard navigation equipment; Maintaining impressed current cathodic protection (ICCP) system; Maintaining ship's degaussing system. Maintaining sound powered phone system; Maintaining water salinity levels indicator; Maintaining ship's anemometer system; Maintaining ship's electromagnetic log system; Maintaining ship's optical landing aid system on CVN platforms Maintaining flight deck surveillance camera system on CVN platforms Maintaining warhead/weapons storage alarm systems Maintain ships DMS/FODMS/GDMS data distribution system Show less
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Education
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2005 - 2007
University of Phoenix
BS, Business Management -
1989 - 1989
Naval Training Center, San Diego
Interior Communications Electrician, Electro Mechanical Devices -
2010 - 2010
George Mason University
Certificate, Network+, Security+, CCNA -
1994 - 1997
Northern Virginia Community College
AS, Science -
University of Phoenix
Bachelor of Science - BS, Business Administration and Management, General
Community
