Experience

eDesk

• Ireland
• Software Development
• 1 - 100 Employee

• Technical Support Agent

  • Sep 2016 - Present



Cpl

• Ireland
• Staffing and Recruiting
• 700 & Above Employee

• Technical Support Agent

  • Apr 2007 - Dec 2009

  Interface with the customer on a daily basis, efficiently responding to each inbound call in a professional manner & provide technical support for end users through effective troubleshooting and problem-solving. Identify the need to escalate specific issues to the necessary work group, perform outbound calls for follow-up where required. Interface with the customer on a daily basis, efficiently responding to each inbound call in a professional manner & provide technical support for end users through effective troubleshooting and problem-solving. Identify the need to escalate specific issues to the necessary work group, perform outbound calls for follow-up where required.