Senior Help Desk

• Oct 2021 - Present

Helpdesk

• Feb 2018 - Present

Network Technician

• May 2017 - Jun 2017

Racking and Stacking Project Racking and Stacking Project

PC Technician, Personal Processor, Mailroom operator

• Sep 2016 - Mar 2017

o PC technician • Manage and run 160 virtual machines and 36 physical machines running multiple types of macroscripts • Troubleshoot virtual sessions and macroscript programs when errors arise • Map network drives and printers • Work independently with team to lower the process queues • Train new employees on macroscript troubleshooting and network drive mapping • Edit and manage excel tables for macros • Collaborate with macroscript developers on improving the programs o Personal Processor • Website admin • Answer phones and emails for website troubleshooting • Password resets, loan verifications, account deletions, permissions control, create web access accounts • Loan assignment • Troubleshoot failed orders and resubmit/reassign • Reject orders on request emails by vendors and clients o Mailroom operator • Manage the daily mail flow • Stuff mail using the mail stuffer and manually when needed • Troubleshoot mail stuffer and network printers (4 HP Printers) when any problems arise (jams, reloads, printer maintenance kits, remapping, ect.) • Post, document, and edit reports for all mail for auditing purposes

Security

• Aug 2015 - Oct 2015

Security (roaming and static posts) - occasional customer service - special escorts (disorderly behavior and special guests/customers) - search for lost children/parents Security (roaming and static posts) - occasional customer service - special escorts (disorderly behavior and special guests/customers) - search for lost children/parents

Cashier

• Mar 2013 - Aug 2013

o Cashier o Drive-thru Cashier/server o Runner o Drink and Dessert preparation o Stocker o General Cleaning duties - Clean equipment, lobby, bathrooms, drive-thru, and floors o Cashier o Drive-thru Cashier/server o Runner o Drink and Dessert preparation o Stocker o General Cleaning duties - Clean equipment, lobby, bathrooms, drive-thru, and floors

Freelance Press Photographer

• Jan 2013 - Mar 2013

Professional Freelance Press Photographer (unpaid) - Capture photos that correspond with news articles Professional Freelance Press Photographer (unpaid) - Capture photos that correspond with news articles

Landscape Designer and Laborer

• Jun 2011 - Aug 2012

o Lawn Care o Weeding o Trimming o Design and Construction of residential pathway o Hand digging/trenching o Laying and packing gravel o Laying concrete o Cutting brick and flat stone o Laying cement, bricks and flat stone o Lawn Care o Weeding o Trimming o Design and Construction of residential pathway o Hand digging/trenching o Laying and packing gravel o Laying concrete o Cutting brick and flat stone o Laying cement, bricks and flat stone

Sales and Advertising

• Jun 2010 - Jul 2010

o Stock shelves o Set up tent in morning o Sales - Advised customers about products - Cashier o Advertising - Roadside advertising - Flyers/coupons distribution o Stock shelves o Set up tent in morning o Sales - Advised customers about products - Cashier o Advertising - Roadside advertising - Flyers/coupons distribution