Experience

Zen Dog Walking

• United States
• Consumer Services
• 1 - 100 Employee

• Business Owner

  • 2014 - Present

  When a dog becomes a dog, Zen becomes Zen. When a dog becomes a dog, Zen becomes Zen.



PLAY Doggie Daycare

• Head Referee

  • Mar 2013 - Dec 2014

  Training employees in regards to dog behavior issues. Creating and implementing safety procedures. Maintaining PLAY's social media presence. Monitoring dogs, providing leadership and promoting balanced play. Interacting with clients, tracking and recording payments. Monitoring and tracking ongoing health issues. Providing daily feeding and administration of medication. Evaluating new dogs for suitability in a daycare environment. Training employees in regards to dog behavior issues. Creating and implementing safety procedures. Maintaining PLAY's social media presence. Monitoring dogs, providing leadership and promoting balanced play. Interacting with clients, tracking and recording payments. Monitoring and tracking ongoing health issues. Providing daily feeding and administration of medication. Evaluating new dogs for suitability in a daycare environment.



Downtown Dog Lounge

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Manager - Capitol Hill Location

  • 2010 - 2012

  Responsibility over all aspects of a dog daycare, boarding, training, and grooming facility; ensuring the highest quality service for clients and up to 120 dogs per day, overseeing all customer service, dispute resolution, supplies and maintenance issues, managing all hiring, scheduling, reviews, and disciplinary action for approximately 35 employees, providing daily store walk-throughs to ensure standards in safety and sanitation, working with upper management in sales and marketing, and being on call 24 hour/day in case of emergencies. Show less

• Dog Evaluator

  • 2009 - 2012

  Provide honest and impartial feedback about an individual dogs suitability for the daycare environment. Document all data regarding evals and report to Welcome Desk for daily recap. In cases where dogs fail their evaluation, work closely with clients to work towards suitability, either through training or alternate providers. Give detailed tour of facility and answer any questions about policies and services.

• Assistant Manager / Lead Coordinator

  • 2009 - 2010

  ASSISTANT MANAGER: Act in a variety of roles (listed below) while pro-actively reporting to the store manager any issues requiring attention. Responsible for management of the facility when Manager is not present.LEAD COORDINATOR: Manage wranglers and walkers to ensure quality in safety and sanitation. Communicate information to Welcome Desk for client follow-up. Be directly responsible for administration and documentation of all feeding and medications. Present dog at pickup, providing clients with additional information about their dogs day. Show less

• Dog Wrangler / Welcome Desk Lead

  • 2008 - 2009

  WRANGLER: Pro-actively monitor dogs in the daycare environment, providing leadership and promoting balanced play. Responsible for all safety and sanitation in the pen. In cases of aggression, be first employee on hand to break up fights. Provide feedback for clients about their dog through detailed documentation. Promptly communicate health and safety issues to the Lead Coordinator.WELCOME DESK: Act as primary customer service representative. Facilitate first contact with clients: providing information to new clients, giving tours, booking appointments for all departments. Communicate health and behavior issues to clients and work with management to troubleshoot problems. Responsible for obtaining and tracking payment for all services and retail items. Document follow-ups in daily recap to inform all employees of ongoing issues. Show less



DVK Integrated Services, Inc.

• United States
• Engineering Services
• 1 - 100 Employee

• Independent Consultant

  • 2005 - 2008

  Worked as contracted designer for DVK Integrated Services. Troubleshot problems remotely from previous jobs.

• Team Lead

  • 2003 - 2005

  Continued as Designer with additional responsibilities. Organized incoming jobs and assigned them to designers. Communicated with clients to obtain purchase orders and design approvals.

• Designer

  • 1998 - 2003

  Acted as Print Circuit Designer utilizing Mentor Graphics BoardStation and Cooper & Chan auto-routing technology for circuit layout. Designed boards for Boeing, Hewlett Packard, Lawrence Livermore, Zhone Technologies, NASA, SETI, and many others. Worked closely with electrical and mechanical engineers to insure proper functionality in a high pressure, deadline oriented environment.