Experience

General Parts Group

• United States
• Facilities Services
• 100 - 200 Employee

• Customer Service Agent

  • Jul 2022 - Present

  • Assists dispatch with generating work orders, entering notes for billing, and entering new equipment information into the system. • Performs clerical duties such as scanning and filing documents and distributing daily mail. • Greets customers and visitors as they enter the building while assisting customers in tagging equipment for repairs. • Receives UPS shipments and ensures shipments are accurate and contain a bill of lading or invoice. • Places component parts on warehouse shelves or attaches them to the appropriate Service Work Order. • Follows safe work practices and accident prevention procedures. • Performs other duties as assigned by Branch Manager. Show less



Colony Hardware

• United States
• Construction
• 200 - 300 Employee

• Inside Sales Representative

  • Jul 2021 - Jun 2022

  Communicates and works directly with customers and prospective customers to provide presale applications support, quotations, and orders using order entry systems. • Builds and maintains positive relationships with customers and co-workers. • Generates formal quotations and provides customer leads to the outside sales representatives. • Develops a strong and positive working relationship with the outside sales team in order to provide feedback and data on account activity, promote open communication regarding specific accounts, and understand sale strategy. Show less



O'Reilly Auto Parts

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • May 2020 - Dec 2021

  Assistant Store Managers assist the Store Manager in developing team members who deliver excellent customer service and an overall positive customer experience.Assistant Store Managers support the overall operation of our retail stores as a complement to the Store Manager in charge or in their absence. Assist in the development, training and mentoring of store team members to achieve store objectives as well as their individual career goals at O'Reilly Auto Parts.QualificationsAutomotive parts experienceRetail management experienceTake pride in delivering excellent customer serviceAvailable to work flexible work scheduleThrive in a busy, fast-paced retail environmentExcellent verbal communication skillsKnowledge of cataloging and/or inventory management systems a plusAutomotive parts, equipment or systems knowledge Show less

• Retail Sales Specialist

  • Jan 2020 - May 2020

  Taking incoming orders via in person or fax or email.Making sales calls via face to face visits.Deliver goods via company vehicles from the HUB.



Allied Electronics & Automation

• United States
• Automation Machinery Manufacturing
• 700 & Above Employee

• Inside Sales Account Manager

  • Jan 2019 - Jan 2020

  Primary Duties and Responsibilities Promote Allied to our customers by product knowledge and performing selling activities Work sales plans on a daily basis Outbound marketing to promote Allied and to increase our awareness of the customer needs Work with field sales and branch manager to identify and develop strategies, which support new and/or existing sales opportunities Work to build and coordinate relationships with supplier representatives and all customer purchasing contacts Meet and/or exceed mutually agreed upon sales goals and objectives Achieve target profit margins and new account goals Show less



Aerotek

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Inside Sales

  • Jun 2018 - Nov 2018

  Make outbound calls (warm calls) to sell to target accounts. Provide sales coverage, relationship selling, partnering, and managing of accounts as the main point of contact. Will team up with an Outbound Sales Rep to sell to certain area of the US Establish professional customer/vendor relationships with appropriate customer personnel. Utilize professional selling skills including use of an effective call pattern, setting call objectives, probing and account profiling, features and benefits selling, and effective persuasion techniques. Maintain a thorough understanding of HME (home medical equipment) industry and competitor product knowledge, reimbursement issues, industry trends, provider issues, finance/leasing opportunities, etc... Develop and maintain account history files. Help to advertise promotional offerings to target customers. Achieve required phone performance metrics. Conduct all business transactions in a manner that upholds the high ethical standards. Help ensure the success of the consumer sales/marketing plan through sales efforts directed toward target customers. Show less



Source Pro

• Ann Arbor, MI

• Spare Part Coordinator

  • Jan 2018 - May 2018

  o Review all CPARS Part Specification (1295) Requests o Ensure all requisitions meet approved criteria o Ensure where used information is completed o Liaison between the Spare Parts Suppliers and the Customer Engineering Community for New Program Launch o Update and publish applicable metrics o Coordinate activities of Original Equipment Manufacturers (OEM) and Commodity Management Suppliers (CMS) to ensure all requirements of Customer relevant to Program Timing and customer expectations o Gather, analyze and interpret data provided by Tier 1, Tier 2 and Tier 3 Suppliers pertinent to program launch o Coordinate resolution of all issues with designated Powertrain Reliability and Maintainability Engineer o Work with I.M. Analyst to ensure proper set up of spare parts is maintained o Review and update related procedures and work instructions o Coordinate and attend plant & program meetings, as-required o Perform other miscellaneous activities and special projects as requested by Management Show less



MTD Products

• United States
• Manufacturing
• 700 & Above Employee

• Sales Associate

  • Feb 2017 - Jan 2018

  • Answer all incoming phone calls within department KPI objectives and within MTD quality standards. • Utilize resources and training to effectively respond to inquiries regarding sales related to whole good equipment and parts across all MTD product lines. • Use proven sales techniques to identify and satisfy the customer’s equipment needs and wants, putting a focus on establishing the correct overall OPE solution. • Gather and input customer contact, inquiry or sales information into the appropriate PC based tracking and/or ordering system. • Effectively utilize all available parts look-up programs to fulfill the customer’s immediate needs. • Achieve established call metrics and sales goals. • Work flexible shift hours from 8am-8pm and some Saturdays 9am-5pm • Willingness to grow through support and training for continuous improvement. • Other duties as assigned Show less



Vitamix

• United States
• Manufacturing
• 400 - 500 Employee

• Contact Center Agent I

  • Feb 2014 - Jan 2018

  • Handle customer calls, emails and orders• Learn and follow the policies and processes for efficient and effective contact handling and order processing (e.g., Process RMA)• Learn and utilize the technologies (e.g., phone, email, CRM, inventory, logistics, IM) enabling efficient and compliant contact handling• Learn and apply the contact handling skills for effective verbal or written customer and prospect interactions• Learn and understand the performance goals and work to achieve them as an individual and a team member• Learn and assist customers with product features, functions, benefits and parts for current products and existing installed base product (e.g., under service, not end-of-life)• Assist customers with basic website issue resolution• Perform back-office functions as scheduled or required• Assist with Peak All Hands On Deck (AHOD) call coverage• Escalate calls as needed and track escalation reasons for further training or discussion in coaching session• Work with management and related departments to resolve order status, shipping dates, prices, product availability and back orders• Update customer records with pertinent information regarding products, address, phone and critical shipping information Show less

• Assember 1

  • Aug 2013 - Feb 2014

  •Prepare and operate a limited amount of workstations using work Instructions.•Perform limited assembly operations to Vitamix standards.•Perform quality checks and audit all work.•Perform assembly operations with hand tools, power tools and presses.•Clean returned to stock products to Vita-Mix standards.•Prepare kits and subassemblies for shipping.•Box, tape, label, and stack all assembled products on skids.•Exercise proper care in the use of tools, equipment and materials.•Complete required reports and records.•Detect and report faulty equipment, defective material, improper operations and unusual conditions to Team Leader and Supervisor.•Observe all prescribed safety rules and regulations and maintain work area in a neat and orderly condition.•Maintain sufficient inventory levels at workstations.•Work cooperatively as a TEAM with other team members. Show less



Disney and Mclane

• Cleveland/Akron, Ohio Area

• Inside Sales

  • Jan 2013 - Jul 2013

  Receive incoming phone calls from new and exsisting customers Assit customers in tracking and locating orders. Help to recieve and ship customer orders in a timely fashion. Enter customer orders and quotes. Receive incoming phone calls from new and exsisting customers Assit customers in tracking and locating orders. Help to recieve and ship customer orders in a timely fashion. Enter customer orders and quotes.



Production Tool Supply

• Inside and Counter Sales

  • Feb 2011 - Jan 2013

  Responsible for answering incoming phone calls, faxes, emails, and showroom customers. Assit in cleaning, stock and maintaining the warehouse and showroom areas. Responsible for answering incoming phone calls, faxes, emails, and showroom customers. Assit in cleaning, stock and maintaining the warehouse and showroom areas.



Endries International, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 300 - 400 Employee

• VMI Specialist

  • Jan 2010 - Jun 2010



Jenne, Inc

• United States
• Telecommunications
• 100 - 200 Employee

• Inside Sales

  • May 2006 - Nov 2009



Newark Electronics

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Rep

  • 2005 - 2008