Experience

Clearmark Solutions (ICE)

• United Kingdom
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Sep 2017 - Present

  My role is Technical Application Support & Training Engineer, which involves the standard responsibilities of our technical support role but with additional, more specialised functions. The day to day includes taking customer cases via phone or email, troubleshooting and attempting to resolve the issues being experienced. For the application support said I am also involved in remote software installs and collaborating with 3rd party integrators to send command strings successfully to our coders using their application. In addition to this, I train both internal staff and paying customers on software and equipment. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Engineer

  • Mar 2012 - Sep 2017

  This was a field engineer style role that involved attending customer sites for breakdowns, installations and preventative maintenance on many forms of kit. I worked on cash machines, self-service checkouts, back-office printers and Cisco networking devices. This was a field engineer style role that involved attending customer sites for breakdowns, installations and preventative maintenance on many forms of kit. I worked on cash machines, self-service checkouts, back-office printers and Cisco networking devices.