Full-time Moderator for Azuki

• Feb 2022 - Present

Kiyomi Restaurant Captain

• Mar 2018 - Present

• Providing training for staff and assisting management to develop training programs to grow a service focused team while driving revenue and productivity• Extensive Food and Beverage knowledge• Leading, supporting, motivating and engaging with staff members• Highly organised, dedicated and passionate to continuously find ways to deliver exceptional guest service experiences• Ability to communicate effectively with a variety of guests - ranging from tourists to corporate guests and resolving customer complaints in a timely manner• Liaising with head chef and sous chef to ensure special requests are met• Good knowledge of RSA (Responsible Service of Alcohol) to ensure laws and regulations are not breached Show less

Kiyomi & Cucina Vivo Restaurant Supervisor

• Jul 2021 - Oct 2021

• Providing training for team members and assisting management to develop training programs to grow a service focused team while driving revenue and productivity• Extensive Food and Beverage knowledge• Leading, supporting, motivating and engaging with team members• Highly organised, dedicated and passionate to continuously find ways to deliver exceptional guest service experiences• Ability to communicate effectively with a variety of guests - ranging from tourists to corporate guests and resolving customer complaints in a timely manner• Liaising with head chef and sous chef to ensure special requests are met• Good knowledge of RSA (Responsible Service of Alcohol) to ensure laws and regulations are not breached Show less

Food and Beverage Attendant

• May 2017 - May 2017

Food and Beverage Attendant

• Apr 2017 - May 2017

Kiyomi Restaurant Captain

• Nov 2014 - Nov 2016

• Providing training for staff and assisting management to develop training programs to grow a service focused team while driving revenue and productivity• Extensive Food and Beverage knowledge• Leading, supporting, motivating and engaging with staff members• Highly organised, dedicated and passionate to continuously find ways to deliver exceptional guest service experiences• Ability to communicate effectively with a variety of guests - ranging from tourists to corporate guests and resolving customer complaints in a timely manner • Liaising with head chef and sous chef to ensure special requests are met• Good knowledge of RSA (Responsible Service of Alcohol) to ensure laws and regulations are not breached Show less

Food and Beverage Attendant

• Dec 2012 - Nov 2014

• Opening and closing of restaurant • Answer and recommend meals to meet customer needs and wants• Serve food and beverage to customers• Inputing customers food and beverage orders using Micros, a POS (Point of Sale) system• Cashier work including handling of EFTPOS and monetary transactions• Promote ongoing deals to customers• General cleaning duties

Airline Reservation Agent

• 2011 - Dec 2011

• Creating/amending bookings for international passengers from the USA, UK, Australia and to destinations throughout Europe • Operating Airline Reservation Systems, primarily Amadeus • Assisting with flight delays and disruption procedures to ensure travelers reach their destinations • Answering queries regarding tourist destinations such as Los Angeles, London and Abu Dhabi • Informing guests of correct check-in times, baggage allowance, visa and passport requirements • Keeping up to date with the latest tourism products/services offered for international passengers • Handling and dealing with international guest complaints • Meeting and achieving monthly KPI • Following Airline protocols and regulations • Following instructions from Team Leaders and Supervisors Show less