Network Engineer IP Core

• Apr 2021 - Present

Junior System Administrator

• Oct 2020 - Apr 2021

As a sysadmin, my main job focus was to prioritize system enhancements and administer CMMS, CRM, OMS, and FMS systems. Daily tasks varied from on-site troubleshooting, monitoring/analyses, assisting remote users, offer and partake in unique software housed system implementations, while working proactively on yearly projects. This required consistent leasing with supportive companies, weekly meetings to ensure requests, bugs and new fixes are incorporated as per company requirements, followed up rigorous system troubleshooting and assistance before release. This position offered me to excel in task prioritization, multitask, Windows server management and to have external contacts. Main Activities and Responsibilities: - Provide system administration tasks on assigned company applications. - Provide second and third-level IT Help Desk support or escalate support to third parties or vendors, as necessary. - Keep updated documentation related to IT policies, procedures, and systems. - Be responsible for keeping applications updated, manage their development road-maps, and propose improvements, for same to continue to deliver solutions to the business. - Assist in the system analysis, design, and testing of new IT systems, including both software and hardware architecture, ensuring that such systems are compliant with IT best practices. - Manage IT projects from design to implementation in collaboration with other technology sections and departments. Show less

IT SUPPORT - Summer Trainee Student

• Jun 2019 - Aug 2019

Part-Time summer work initiative provided by MITA. Main Activities and Responsibilities: - End user support. - Patching. - Day-to-Day troubleshooting. - Formats/Installations. - Team meetings. - Onsite support. Part-Time summer work initiative provided by MITA. Main Activities and Responsibilities: - End user support. - Patching. - Day-to-Day troubleshooting. - Formats/Installations. - Team meetings. - Onsite support.

Internship - IT Support

• Feb 2019 - Jun 2019

Internship program to have enough degree credits by MCAST. Main Activities and Responsibilities: - Stock control. - Account management. - On site troubleshooting. Internship program to have enough degree credits by MCAST. Main Activities and Responsibilities: - Stock control. - Account management. - On site troubleshooting.

IT SUPPORT - Summer Trainee Student

• Jul 2018 - Sep 2018

Part-Time summer work initiative provided by MITA. Main Activities and Responsibilities: - User support. - Software installations. - Stock control. - Computer maintenance. Part-Time summer work initiative provided by MITA. Main Activities and Responsibilities: - User support. - Software installations. - Stock control. - Computer maintenance.

Apprentice - IT Help Desk

• May 2016 - Sep 2017

For 2 years of MCAST apprenticeship (Level 4), I was located at GO p.l.c head office at Marsa were I was given the required experience, training, and guidance of how most modern ISP company functions. I was placed under the main department at GO, which was the service desk. During that the time I experienced end-user support, hardware related problems regarding IT faults, and networking. Main Activities and Responsibilities: - Fixing Hardware Faults. - Department Moves (Network and Telephone patching). - End-User Support. - Took part in setting up an Outlet (Paola). Show less