Experience

Wild River Grille

• United States
• Restaurants
• 1 - 100 Employee

• Front Of House Manager

  • Jul 2020 - Present

  FOH manager and director of culinary



Lucille's Smokehouse Bar-B-Que

• United States
• Restaurants
• 200 - 300 Employee

• Front of the House Manager

  • Nov 2017 - Jul 2020



Nick's

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Associate Manager

  • Oct 2016 - Nov 2017



Landry's

• United States
• Hospitality
• 700 & Above Employee

• Supervisor

  • Jul 2015 - Oct 2016

  The Rainforest Cafe is located in the Downtown Disney area of Anaheim and is considered to be one of the highest volume locations in the West Coast. As a supervisor I'm responsible for ensuring that the guest is having the highest quality experience at the restaurant. If there are any guest issues or complications I'm responsible for the assessment of the issue, ensuring that the issue is resolved and the guest is left with an unforgettable experience. I'm also in charge of the communication between front of house and back of house to anticipate upcoming volumes and trends for the day to adjust staff accordingly and prepare for the rush or decline of guest count.

• National server trainer

  • Dec 2011 - Oct 2016

  As a server trainer at The Rainforest Cafe I am responsible for floor training in the restaurant. I take the servers from their classroom training and show them how it is to be applied on the actual floor of the restaurant. We get them hands on experience when dealing with guest and make sure they get comfortable with doing the job that this specialty restaurant requires. Also I am apart of the Landry's National Training Team(NTT). Recently I returned from Nashville TN where I helped open another specialty restaurant called Aquarium. The NTT's job duties included both classroom and floor training to about 95 new employees. Working roughly about 12-14 hour days I was involved with training some of the kitchen management team and the front of house management team in new specs and guidelines that are required by Landry's standards.

• Server

  • May 2011 - Oct 2016

  At The Rainforest Cafe I work at in Downtown Disneyland we are the busiest restaurant on the west coast. Some of the job duties required of me are providing guests with a great dining experience, while also maintaining a clean and safe working station. Also I am in charge of the servers on the floor and making sure that they are doing their on going side work while serving their tables. I sign out all servers at the end of the night making sure they have cleaned their dining room and have cleaned their section in the side stations.

• Supervisor

  • Aug 2014 - Jul 2015

  I dealt with the updating of systems in place that are outdated and working with both front of house staff and back of house staff to ensure the restaurant is providing exceptional guest satisfaction. I was in charge of the regular inventory counts every week and investigated any variation in counts as well as cost both with staff and the management team. I performed monthly staff review and audits to ensure that the front of house staff maintained a high level of service and upholding the core professional standards required by Landry's.

• Hotel Ambassador

  • Apr 2014 - Jul 2015

• Crew supervisor

  • Dec 2012 - Aug 2014



Darden Restaurants

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Server/Server trainer

  • Aug 2009 - Jan 2012

  I ensured that I presented guests with an excellent dining experience by expressing product and wine knowledge to the guest to aid in selection. I worked with kitchen staff to ensure every guest recieved food correctly and in a timely manner.