Experience

Gong

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager - Mid Market

  • Nov 2020 - Present



Sisense

• United States
• Software Development
• 400 - 500 Employee

• Customer Success Manager

  • Apr 2016 - Nov 2020

  In my role as Customer Success Manager at Sisense I've owned the post-sales partnership end to end. This includes the relationship and ultimate success of companies most strategic customers, including initial on-boarding, strategy development, campaign execution and optimization, and retention. Developed a trusted advisor/consultant relationship with key stakeholders and executive sponsors to fully understand the customer's business strategy and measurements for success. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design.Brought lifetime value by driving customer satisfaction, overall health scores (NPS) and adoption of software (Adoption workshops/usage analytics feedback)Worked cross-functionally within Sales to bring items to closure, which would include customer road-map planning, escalated support tickets and pricing commits.Monitored account usage movements and other indicators, and engaged with customers if abnormal fluctuations occurred or if there were opportunities to improve customers’ instance. Show less

• Business Development Manager

  • Nov 2013 - Mar 2016

  We are the creators of Prism, a unique, end-to-end business intelligence software application designed to be used by people with little or no prior experience in BI development. Prism is enabled by ElastiCube technology, which is the reason we can provide enterprise-grade business intelligence to any company, of any size, with any amount of data and to any number of users – in just a matter of days. Big Data for everyone, without big costs.



Logi Analytics - insightsoftware

• United States
• Software Development
• 1 - 100 Employee

• Direct Sales

  • Nov 2012 - Oct 2013

  Logi Analytics gives IT professionals the fastest way to create BI applications, deploy scalable dashboards and reports, and embed analytics into existing applications – all for a fraction of the cost of other solutions.Unlike traditional Business Intelligence platforms that are complex, costly, and difficult to change, Logi Analytic's agile BI technology allows organizations to rapidly develop, refine, and adapt BI applications that serve any number of users on any platform, all without extensive development or professional services.The difference is based on our unique technology, together with a pricing structure that allows you to grow your deployments without growing your expenses. Show less

• Business Development Representative

  • Jan 2012 - Oct 2012



Cbeyond - now a Birch Company

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Sales Representative

  • Apr 2011 - Jan 2012

  Selling Cbeyond BeyondVoice services and applications to small/medium size business customers. Developing customized solutions with over 30+ productivity-enhancing applications including local and long-distance voice, broadband Internet, mobile, email, data backup, cloud computing and more. Through the award winning Cbeyond University, participated in classroom style training onsite and ongoing field training. Selling Cbeyond BeyondVoice services and applications to small/medium size business customers. Developing customized solutions with over 30+ productivity-enhancing applications including local and long-distance voice, broadband Internet, mobile, email, data backup, cloud computing and more. Through the award winning Cbeyond University, participated in classroom style training onsite and ongoing field training.