• Dec 2021 - Present

-Implemented programs that foster accountability and teamwork, such as task lists, call logs, and ordering processes, enhancing communication and collaboration techniques-Created and executed marketing promotions to help drive sales through Canva-Recruited, developed, and supervised customer service agents and front-end staff. Mentored and oversaw their training and development-Assigned ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them. Received recognition for breaking the sales record for most sales in a day by securing $12,898.79 in sales. Show less

• Oct 2015 - Nov 2021

-Ran daily operations as well as event planning with administrative staff of eight people-Maintained employee monthly scorecards to ensure all employees were meeting their expectations or if improvement was needed-Developed monthly schedule for administrative staff that included shift times, breaks and reviewed employee timesheets-Prepare annual and monthly budgets, cost analysis, employee performance reviews, and additional quarterly reports.-Responded to customer requests for products, services, and company information.-Participated in the various troubleshooting process and data recovery and implementation of the various data changes to our POS system (Daysmart Recreation). Show less

Youth Development Associate

• Jan 2015 - Aug 2015

-Supported management in optimizing child development and operations strategies. -Facilitated, engaged, and supported +100 youth in various activities, planned daily operations as well as field trips for kids, supporting with the learning of pro-social, academic, and vocational skills. -Mentored and guided youth and tactfully utilized behavior management systems to shape individual behavior. -Provided support for effective event planning through active coordination with parents and volunteers. Show less