Senior Website Specialist

• Oct 2021 - Present

Senior Implementation Specialist

• Jul 2006 - Present

RAPATTONI CORPORATION • 2006-PRESENTSENIOR INTEGRATED WEBSITE SERVICE IMPLEMENTATION SPECIALIST Project and Client Service Manager for 40+ custom website accounts, personally implementing 18 sites from kickoff call to go-live in the first year. Implementation and project management includes implementation schedule, staff resources, customer support and sales requests, and ongoing client services/technical support and sales representation.Upon entering the position, developed and implemented ground-up training programs and materials for both employees and clients, including lesson plans and training materials. Performed all customer and employee training, amounting to over 60 customized training sessions written and performed annually.Second-level technical support for all accounts, handling an average of 200 support requests a week excluding new account installations.Instituted a policy of coordination with the sales department to track customer contract renewals and current temperature to maximize retention and revenue growth, while assisting with sales demonstrations and proposal presentations. Serve as company representation at industry trade shows, tech fairs, and other events nationwide. Since this policy was instituted, sales of the product have increased over 60%.SENIOR ASSOCIATION MANAGEMENT SOFTWARE SUPPORT SPECIALISTInbound call center support and onsite software installation and setup for more than 200 database management software accounts nationwide. Included training of both customers and employees, onsite and off. MULTIPLE LISTING SERVICE IMPLEMENTATION SPECIALISTImplemented custom MLS solutions for the real estate industry, from project kickoff call to live date. Show less

Sales Manager

• Jun 1999 - Oct 2004

Management of wholesale inventory for 5,000 room hotel and resort Identification of soft periods and creation/implementation of promotions to drive occupancy Annual wholesale contracting and booking Implementation and ongoing management of online inventory management system Participating/advising in weekly meetings for budget, occupancy, sales Management of wholesale inventory for 5,000 room hotel and resort Identification of soft periods and creation/implementation of promotions to drive occupancy Annual wholesale contracting and booking Implementation and ongoing management of online inventory management system Participating/advising in weekly meetings for budget, occupancy, sales

Assistant Director, Convention Sales

• Sep 1995 - Jun 1999

Direction of sales department for 2,000 room hotel, including execution of plans to reach department goals Drafting of department budget and identification of existing and emerging target markets Management of group and convention block sales and special events Direction of sales department for 2,000 room hotel, including execution of plans to reach department goals Drafting of department budget and identification of existing and emerging target markets Management of group and convention block sales and special events