Experience

Heretto

• United States
• Software Development
• 1 - 100 Employee

• Director of Customer Success

  • Aug 2022 - Present

• Customer Success Manager

  • Jan 2021 - Present

  Heretto is the leading Content Operations Platform that transforms your organization's knowledge, product, and reference content into a powerful and highly engaging digital experience for both your customers and your employees.Heretto helps customers create better knowledge experiences that drive better customer experiences, better employee experiences, and more profitable organizations.

• Customer Success Team Leader

  • Mar 2022 - Aug 2022



University of Rochester

• United States
• Higher Education
• 700 & Above Employee

• Interim Executive Director, MS TEAM Program

  • Jul 2020 - Jan 2021

  Manage in the interim all facets of Technical Entrepreneurship and Management (TEAM) Masters Program. The MS TEAM program is a unique graduate degree that affords students with a technical background academic and co-curricular experiences in business and entrepreneurship.

• Senior Program Manager, Ain Center for Entrepreneurship

  • Feb 2017 - Jan 2021

  Oversee the development, implementation, and management of innovative entrepreneurship education programs for a University-wide entrepreneurship center. Directly execute two federal entrepreneurial training grants, student business incubator, two business plan competitions, workshops and trainings, and student advising. Supervise one full-time employee and a student employee.

• Program Manager, Ain Center for Entrepreneurship

  • Oct 2015 - Feb 2017

• Orientation and Student Activities Coordinator

  • Jul 2012 - Oct 2015

  I had a dual-appointment role in two distinct University of Rochester departments serving new and current students: The Orientation Office in the College Center for Advising Services, and Wilson Commons Student Activities as part of the Office of the Dean of Students.In Orientation, I was responsible for logistical, fiscal and programmatic aspects of New Student Orientation. I managed the day to day operations of 5 student Orientation employees as well as 70+ student volunteers assigned to 200+ events over 8 days. I also coordinated the implementation of a new Orientation smart phone application, the first time ever the Orientation program utilized such an application. In Wilson Commons Student Activities, I served as the primary adviser and advocate for 38 student organizations. I supported their organizational management, membership recruitment efforts, group development and dynamics. As an Advisor I had to ensure each student leader was equipped with best practices and policies related to event planning, resource management, fiscal responsibility, marketing, and risk management and reduction. Show less



Ray Group International

• IT Services and IT Consulting
• 1 - 100 Employee

• Project Coordinator

  • Nov 2011 - Jul 2012

  As a Project Coordinator, I was responsible for providing project management support for five IT-healthcare projects as part of a contract with the Department of Veterans Affairs’ Office of Information and Technology. As a Project Coordinator, I was responsible for providing project management support for five IT-healthcare projects as part of a contract with the Department of Veterans Affairs’ Office of Information and Technology.



Partnership for Public Service

• United States
• Government Relations Services
• 200 - 300 Employee

• Public Service Fellow

  • Aug 2010 - Oct 2011

  I supported the Partnership's Leadership Development team and their project to implement a new resume-based hiring pilot for the Senior Executive Service with the Office of Personnel Management and eight Federal agencies. I also managed a cohort of 30 federal employees as the participated in the Government Fellows leadership development program. I supported the Partnership's Leadership Development team and their project to implement a new resume-based hiring pilot for the Senior Executive Service with the Office of Personnel Management and eight Federal agencies. I also managed a cohort of 30 federal employees as the participated in the Government Fellows leadership development program.



New York State Office of the Attorney General

• United States
• Law Enforcement
• 700 & Above Employee

• Outreach Intern

  • Jul 2009 - Sep 2009

  I provided direct support to Assistant Dir. of Intergovernmental Affairs to coordinate and manage outreach calendar and scheduled necessary outreach programs in 7 different counties in upstate New York. I provided direct support to Assistant Dir. of Intergovernmental Affairs to coordinate and manage outreach calendar and scheduled necessary outreach programs in 7 different counties in upstate New York.