Principal Specialist

• Aug 2022 - Present

Reporting Lead

• Aug 2020 - Aug 2022

· Build, maintain, and innovate HR technical infrastructure and tools that enable HR process automation, efficiency, and self-sufficiency.· Assess every aspect of application design, such as UI/UX, accessibility, security, development time, storage overhead, privacy impact, and ramifications such as maintenance, data retention, and down-stream systems, to ensure a fully functional product.· Work collaboratively with internal and external resources to research and troubleshoot application issues in a timely and positive manner to meet service and quality commitments.· Provide guidance and coaching to customers and co-workers on HR processes, methods to transfer knowledge, maintain security protocols, ensure compliance, and improve data literacy.· Consult with customers and co-workers to identify methods for reducing manual processing, improving HR data cleanliness, and maintaining process compliance by leveraging available tools and technology.· Integrate and analyze data from multiple sources via MS Excel and SQL queries to identify trends, perform root-cause analysis, make thoughtful recommendations, and influence others in a diverse and dynamic work environment.· Prioritize projects and manage expectations while paying acute attention to detail in a fast paced, high volume work environment. Show less

Sr. HR Technology Analyst

• Nov 2019 - Aug 2020

· Build, maintain, and innovate HR technical infrastructure and tools that enable HR process automation, efficiency, and self-sufficiency.· Assess every aspect of application design, such as UI/UX, accessibility, security, development time, storage overhead, privacy impact, and ramifications such as maintenance, data retention, and down-stream systems, to ensure a fully functional product.· Work collaboratively with internal and external resources to research and troubleshoot application issues in a timely and positive manner to meet service and quality commitments.· Provide guidance and coaching to customers and co-workers on HR processes and systems to transfer knowledge, maintain security protocols, and ensure compliance.· Consult with customers and co-workers to identify methods for reducing manual processing, improving HR data cleanliness, and maintaining process compliance by leveraging available tools and technology, such as Visual Basic for Applications or internally developed workflow systems, or introducing enterprise solutions like Oracle/SQL Server.· Integrate and analyze data from multiple sources via MS Excel and SQL queries to identify trends, perform root-cause analysis, make thoughtful recommendations, and influence others in a diverse and dynamic work environment.Prioritize projects and manage expectations while paying acute attention to detail in a fast paced, high volume work environment. Show less

HIGHLIGHTS

• Nov 2019 - Aug 2020

· Designed and developed an app using United Technologies’ MyWorkflow platform to help detect and troubleshoot potential issues end-users may experience while trying to initiate or use HR workflows, and guide them in addressing items that may have been flagged. Targeted HTML and JavaScript are included for an elevated user experience. Increased use of this app will result in a decrease in the number of incorrectly assigned help-desk tickets.· Re-engineered a data extraction tool the Compensation team uses to view the data on Excellence Awards bestowed to employees. The new design eliminated common errors, speeds up extraction time by approximately 70%, and has different data views applied automatically for the most user-friendly experience. Show less

HIGHLIGHTS

• Jun 2017 - Nov 2019

· Contrived an all-in-one recruiting materials request form, tracking system, automated notification system, and inventory list to increase efficiency of requesting recruiting materials and reduce cost. In the first year of use, the new request process yielded a 96% decrease in frequency of materials getting lost and saved thousands of dollars in material and shipping costs.· Constructed an automated reporting suite for the department that included all relevant data (both internal and from the market) to access on-demand, view trends, and communicate with candidates. This suite has taken the department to having no reporting at all to be the most sophisticated in HR. Show less

University Relations Project Manager

• May 2017 - Nov 2019

· Subject Matter Expert on all HR policies and systems due to the fostering of relationships and working collaboratively with internal partners, such as payroll, communications, legal, IT, and business managers, as well as external parties, such as relocation vendors, university staff, and recruiting platform administrators.· Researched, wrote, and ensured compliance with HR policies for topics such as candidate application questionnaires, performance-management processes, compensation & benefits, and relocation.· Forecasted and managed the department’s $2.5 million annual budget and approve all expenses and purchases.· Collected, stored, and analyzed data to identify trends, understand root cause, and presented the findings in an easily digestible way.· Interviewed and made hiring decisions for the department’s administrative assistants, contractors, and vendors.· Implemented technological solutions that were cost effective, user friendly, and required minimal modification of existing processes that would reduce waste in the department’s processes or increase the impact of deliverables.· Developed and fully lead projects that aligned with the organization’s strategic goals or would add value to the department and/or the population it serves. Show less

University Relations Project Coordinator

• Jan 2016 - Apr 2017

· Researched, collected, and analyzed data in order to consult with stakeholders on the findings and influence the final decision.· Developed and implemented communications, plans, and logistics to ensure all relevant parties were aware of the expectations, their roles, and the deadlines to meet.· Lead process improvement initiatives to enhance, yet simplify, user experience in the department’s tools and processes.· Created and maintained sophisticated databases to quickly capture progress and report on metrics from multiple angles for different audiences. Show less

LEARNING ADMINISTRATOR

• Aug 2014 - Jan 2016

· Managed HR program participant data, fulfilled data requests, identified trends and recommended solutions related to participant and development program data.· Oversaw all logistical components of events for various departments within HR, including ordering and shipping materials, catering, securing space, and negotiating with vendors to ensure compliance with Aetna policies, program needs, and budget guidelines.

COLLEGE CO-OP

• Apr 2014 - Aug 2014

· Coordinated the logistics for Aetna University, Aetna’s department for leadership development programs· Created, updated, and oversaw program specific groups on the corporate social collaboration site to enhance workforce engagement and promote an environment to foster new ideas· Developed, administered, and analyzed surveys to gain feedback regarding various programs and events· Produced supplementary training materials for on-boarding programs and development programs

Food Quality Manager

• Jul 2013 - Apr 2014

· Interviewed, hired, and trained new employees and performed HR administration for store employees.· Forecasted weekly sales and created the employee’s work schedules accordingly. · Completed weekly inventory and purchased product and supplies for continued business operations.· Controlled costs and managed expenses to ensure an adequate profit margin.· Safeguarded guest satisfaction.

Manager

• Feb 2011 - Jul 2013

• Completed inventory of the store in order to control waste.• Controlled hourly labor costs.• Ensured food safety.• Safeguarded guest satisfaction.

Server

• Aug 2010 - Feb 2011

Employee

• Jun 2009 - Oct 2011