Experience

Chapman Automotive Group

• United States
• Automotive
• 1 - 100 Employee

• Front Desk Receptionist

  • Aug 2023 - Present

  TBD TBD



Reece USA

• United States
• Wholesale
• 300 - 400 Employee

• Customer Service Support

  • Jun 2022 - Jul 2023

  Pulled daily work Requests from Bath and Kitchen Outlook queue for Parts or scheduling service for customers needing service for their appliances or purchases within 48 hours of request. Used Salesforce to setup activities for follow ups, document calls, or send messages to sales for assistance with specific questions. Received inbound calls for warranty of parts or service request setup. Created spec or picture books showcasing items being purchased by customers for Sales in their consultations. Created Job Data Sheets for upcoming jobs under Parent company. Show less



Flagship Credit Acceptance

• United States
• Financial Services
• 400 - 500 Employee

• Funding Analyst

  • Sep 2021 - Apr 2022

  Process Retail Installment Contracts Sent by the Dealer to balance contracts with products purchased, ensuring income matches Credit decisioning as well as documents being priced correctly and requesting any missing documents from deal from the dealership for assistance with funding purchase. Made inbound and outbound calls verifying employment and Welcome calls with Applicants, as well as fielding questions from dealers about specific deals using Email, phone and IM. Ensure compliance timelines are met using Excel to track days deals in house and items remaining to fund. Show less



Early Warning®

• United States
• Financial Services
• 700 & Above Employee

• Consumer Services Specialist

  • Jun 2018 - Aug 2021

  Respond to consumer inquiries via phone or email related to Banking adverse actions, explaining potential reasons for declined applications for checking or savings accounts, check declines, and linking bank accounts to Fidelity Investment accounts. Explained dispute process available for Consumers and advised of results either successful or unsuccessful as a result as well as rebuttal statement options. Maintained 97% Quality assurance scores for calls and less than .3% error rates when creating profile for Customer. Show less



SilverRock Group, Inc.

• United States
• Insurance

• Customer Care Representative

  • Nov 2017 - Apr 2018

  Assisted as Inbound Call specialist for dispatch for customers requiring vehicle repairs and locating Repair facilities available for Drivetime and Carvana Customers. Advocate for customers experiencing vehicle issues by advocating for direct bill rentals, checking into vehicle history for possible missed items, requesting towing options if vehicle was inoperable. Educated customers on Limited Warranty as well as Vehicle Service Contracts verbiage. Outbound calls to customers for follow-up on repair process, rental extensions, and reimbursement status updates. Show less



Heritage Automotive Group Inc

• Title Clerk

  • Mar 2017 - Oct 2017

  Organized and processed registration paperwork for Department of Motor Vehicles and Separated contracts for Accounting and Finance Depts. Evaluated documents and utilized ADP software for accuracy of all fees, tax credits and purchase prices prior to submitting paperwork to DMV as well as Accounting Department and cut checks to cover registration costs. Receptionist answering calls for lenders, DMV representatives and customers with title and registration issues. Assisted with walk-in customers, appointments and collaborated with managers and the promotions department. Show less



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Package Handler

  • Nov 2016 - Mar 2017

  Load and unload packages onto or from delivery vehicles, trailers, pallets, conveyor system, carts or load gratings utilizing Hand to surface methods for safety and sort packages accordingly for Delivery. Load and unload packages onto or from delivery vehicles, trailers, pallets, conveyor system, carts or load gratings utilizing Hand to surface methods for safety and sort packages accordingly for Delivery.



Education Management

• India
• Education Management
• 1 - 100 Employee

• Financial Aid/ Quality Assurance Specialist

  • Oct 2010 - Aug 2016

  Reviewed student Financial Aid documentation for compliance using the Federal Student Aid Handbook guidelines. Resolved holds by determining appropriate resolution through the Free Application for Federal Student Aid (FAFSA) Report, Verification Documentation, or C-codes present by ensuring correct documentation on file. Inbound and Outbound calls to reach students to clear discrepancies and request specific documentation items needed to certify funds. Maintained 95% or higher accuracy rates for completed student files. Show less